Excellent workmanship everything was…
Excellent workmanship everything was explained to me. The work was done in a timely manner. The workmen where very professional.

Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient installation processes and knowledgeable staff. Reviewers frequently commend the quick installation of solar batteries and the professionalism of the installation teams, with many noting the friendly and helpful attitude of employees like Nathan, Ryan, and Kyle.
Customers appreciate the seamless communication throughout the process, which contributes to a positive overall experience. However, some complaints arise regarding aggressive sales tactics, with a few consumers expressing frustration over unwanted door-to-door solicitations despite having a "do not knock" sticker. Additionally, there are mentions of difficulties in retrieving deposits.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 650 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.5 | 11 |
| Apr 25 | 4.6 | 15 |
| May 25 | 4.7 | 18 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very friendly and helpful and got the work done quickly”
“After initial appointment there was no contact untill 2 days before installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Smart Energy is #3 of 5 on overall rating in this group.
650 reviews of Smart Energy. Filter by what matters to you.
Excellent workmanship everything was explained to me. The work was done in a timely manner. The workmen where very professional.
**Update** Customer service rep called and apologised for the experience and advised they would be handling the issue with the installer. Whilst I had a poor experience with this installer, this is by no means a reflection on the quality of the work or the experience of the office team I've spoken with. Whilst it still angers me that it occured, the company has handled it in the best way that they can. As such I've changed it from 1 start to 3 stars. **End update** Today we had the installation team come and reinstall our system after our renovations. All was going well untill one of the workers decided it was a good idea to urinate up against the house. I'm actually lost for words. Once called out on it he washed it off with a hose. Which he only did because he got caught because there was a security camera pointed directly down at the spot he decided to go. But this is absolutely ridiculous and disgusting. We have a toddler who would know better and ASK to use the toilet like a normal human being or go to a public rest room if he wasn't comfortable asking to use one in the house. Yes he was apologic once my wife called him out but this doesn't take away that this should not happen. If he wants to piss on the walls at his own home then fine but to do it at someone else's home is disgusting and shameful. I expect this to be lodged as a formal complaint and appropriate action taken.
Quick answers to the questions people ask most.
Smart Energy typically offers energy management solutions, which may include energy audits, efficiency consulting, and smart technology installations. We recommend contacting us directly to learn about our specific service offerings and how they can benefit your business or home.
Please contact our office directly for current business hours as they may vary by location and season. You can also check our website or social media pages for the most up-to-date operating hours.
You can reach us through our main phone number, email, or by visiting our office location. Our website also contains detailed contact information and may offer online inquiry forms for your convenience.
Many energy companies offer initial consultations to assess your needs. Please contact us directly to inquire about our consultation process and any associated fees.
Smart Energy solutions can typically be applied to various property types including residential homes, commercial buildings, and industrial facilities. Contact us to discuss your specific property type and energy needs.
The duration of an energy audit depends on the size and complexity of your property. A typical residential audit may take a few hours, while commercial properties may require longer assessments.
Many energy service providers offer various payment and financing options to make improvements more accessible. Please contact us to discuss available payment plans and financing programs that may be available.
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the service was very good the team kept me informed throughout the process. and were on time and very helpful with question when I had then.
The company always responds in a timely manner.
During verbal discussion on pricing, it was $6,000 plus however the price in the contract was 14,800!
Smart Energy were great from the moment we met with Bevan through to planning, setting installation dates and getting everything started. Great product, great team.
From start to finish was an easy process with great customer service - about a 3 week turnaround. From door salesman-salesman to installation. Could not fault them. Now to start saving money on our power bill 😀 Would definitely recommend to anyone looking at getting Solar in the future.
I’m impressed by the professionalism of sales and trades people. A seamless process so far
Battery has not fully charged since day one and we have been waiting for months for a replacement part. Technician has also cancelled two weeks in row. Money that we budgeted for our battery now goes to Ergon and we have two bills to deal with.
Kerry came out to see me and explain to me about the solar battery. Kerry showed how I could benefit from a battery.Not once did I feel pressured nor made feel stupid if I didn't understand something. Kerry is very knowledgeable with the products. Three days later I need assistance for a new hot water system ,I contacted Kerry within a few hours she had everything organised for the following day for the install. All done via phone calls on her day off, Ive also had follow up calls as well.Nothing was a problem Kerry and her team I can not thank you enough.
Finally SmartEnergy have fixed my problem. I now have a battery which works when the grid is down and still charges. Thanks to smart energy and to Jack who did the work. He also explained how everything works, which is what I didn't get with the original installers
Getting as off grid as we can is important to us so installing a battery and heat pump were key motivators in getting us there. As we are older cost effectiveness was very important. Not having to part with a large cash amount and being able to pay fortnightly without too much of a premium were key factors.
Excellent service & work completed on schedule and were regularly updated on progress
Patience and clarity instructions. Total professionalism
My experience with Smart Energy started well straight away with the consultant simplifying and educating me in solar energy, the equipment, the contracted installer and the installment cost over 5 years. I was at work when everything was installed but met the tradesman just before he departed the job. He explained quite a bit to me so was happy with his work. They say the quality of installation is the No. 1 priority. Next is quality brand equipment. I got both. Up and running savings - well last year's summer quarter was $280. This year's $50. A great decision to get solar. Educate yourself on solar whether books, articles or YouTube channel's. It helps in decision making.
It was great communication. The system works really well. I ended up putting a battery on the top. I get no bills at all and the electricity company? Owes me money. One of the best things I've done
Professional energy service companies typically employ licensed and insured technicians. We recommend asking about our technicians' qualifications and insurance coverage when you contact us.
Our service area may vary depending on the type of service needed. Please contact us with your location to confirm whether we provide services in your area.
Most professional energy service providers offer warranties on their installations and services. Contact us to learn about our specific warranty terms and what is covered under our service agreements.
Appointment availability varies based on current demand and the type of service requested. We recommend calling as soon as possible to schedule your appointment and discuss our current availability.
For most energy assessments, ensure access to all areas that need evaluation and have recent utility bills available for review. Our team will provide specific preparation instructions when scheduling your appointment.
Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
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