Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient installation processes and knowledgeable staff. Reviewers frequently commend the quick installation of solar batteries and the professionalism of the installation teams, with many noting the friendly and helpful attitude of employees like Nathan, Ryan, and Kyle.
Customers appreciate the seamless communication throughout the process, which contributes to a positive overall experience. However, some complaints arise regarding aggressive sales tactics, with a few consumers expressing frustration over unwanted door-to-door solicitations despite having a "do not knock" sticker. Additionally, there are mentions of difficulties in retrieving deposits.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 650 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.5 | 11 |
| Apr 25 | 4.6 | 15 |
| May 25 | 4.7 | 18 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very friendly and helpful and got the work done quickly”
“After initial appointment there was no contact untill 2 days before installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | +7% | 650 |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Smart Energy is #3 of 5 on overall rating in this group.
650 reviews of Smart Energy. Filter by what matters to you.
The communication was good, but the installation took a lot of effort on my side to push it along as the installers came and went and never returned until Cameron came and did a really excellent job after about a year
Prompt service and installation of battery unit, all work completed in a neat and tidy fashion. Only issue is system not setup for external power ( grid) the way i believed that it was going to be.
We've had installation fitted this week by Paul nd Ross. Amazing guys. Friendly,polite,tidy. They have worked So hard,non stop. How can you not offer these guys a cuppa! Appreciate all of your hard work,it was a job nd half. Many thanks Nat n Scott.
Quick answers to the questions people ask most.
Smart Energy typically offers energy management solutions, which may include energy audits, efficiency consulting, and smart technology installations. We recommend contacting us directly to learn about our specific service offerings and how they can benefit your business or home.
Please contact our office directly for current business hours as they may vary by location and season. You can also check our website or social media pages for the most up-to-date operating hours.
You can reach us through our main phone number, email, or by visiting our office location. Our website also contains detailed contact information and may offer online inquiry forms for your convenience.
Many energy companies offer initial consultations to assess your needs. Please contact us directly to inquire about our consultation process and any associated fees.
Smart Energy solutions can typically be applied to various property types including residential homes, commercial buildings, and industrial facilities. Contact us to discuss your specific property type and energy needs.
The duration of an energy audit depends on the size and complexity of your property. A typical residential audit may take a few hours, while commercial properties may require longer assessments.
Many energy service providers offer various payment and financing options to make improvements more accessible. Please contact us to discuss available payment plans and financing programs that may be available.
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I had batteries added to my existing solar system in December by Smart Energy. The whole process was seamless and quick, from the initial consultation from their representative in late November to the install a couple of weeks later. The initial consult was completed by a representative who was knowledgeable and took the time to describe the benefits as well as the process from beginning to end. The contractor who installed was from my local district and did a professional job including helping me setup the app to monitor. Communication from the office was excellent helping with singing up to new provider for my vpp and claiming the rebate.
Our journey to go solar started with Ben, who was able to offer great initial advice and set up a meeting with a rep, Julian. Julian is a great asset to Smart Energy and was able to answer our questions and guide us through our decision in purchasing a system suitable for our needs. The instalation team arrived as scheduled, were polite, quick and very professional, leaving a clean site. The electrician walked me through the system and guided me into installing the app necessary to view the system in operation. After sale service is remarkable, with any question answered immediately, and advice given when asked. Thanks to Jimmy.
The job was done smoothly very friendly great job
This company is a deceptive and dishonest company!! I will not use them ever again. Their promotions are dishonest and rates higher than standard over from Maine Central power.
good friendly staff. they know their products and it does what I was told it would do. unlike my last experience with another company.
Installer Matt had great knowledge and was very helpful answering all our questions
I had an extremely disappointing experience with a Smart Energy salesperson who visited my home on Sunday, January 12th. During our discussion about battery installation services, I mentioned that I was putting my decision on hold. Shockingly, the salesperson responded by calling me a "little shit" inside my own home. This kind of unprofessional and disrespectful behavior is completely unacceptable, especially from someone representing a company. It has left me deeply upset and questioning the values and standards of Smart Energy. I have already lodged a formal complaint with the company and hope they take appropriate action to address this matter. If this is the level of customer service they offer, I would strongly recommend thinking twice before engaging with them.
Way over priced, products are faulty & they haven't replaced them, were supposed to install power to our shipping container when installing the battery & didn't, they ghost you as soon as installation is done, I would never ever recommend them & wish we had never encountered them. We were promised repeatedly we would never have a power bill again but we still get them. They are a complete Joke.
Had a pretty disappointing experience with Smart Energy. The sales pitch sounded great, but once I signed up, it all went downhill. The installation was delayed multiple times, and when it finally happened, the installers didn’t seem very professional. They left a mess behind and didn’t explain how the system worked properly. On top of that, my first bill didn’t show the savings they promised. Tried calling customer service to sort it out, but getting a straight answer was like pulling teeth. Felt like I was just getting passed around from one person to the next. Wouldn’t recommend them—there are plenty of other solar companies out there who actually deliver on what they promise. Save yourself the hassle and look elsewhere.
I can't rate this company high enough. We were in two minds about taking on a battery so as to become our own energy providers. It has been almost three weeks now and to say we are happy with our choice is an understatement. Sarah Burke guided us through the whole process and she was very easy to deal with. Answered all our questions and gave us plenty of time to consider our options. The company and Sarah are highly recommended.
the installation crew were quick, efficient and very knowledgeable of the installation and equipment.
I was getting annoyed with my battery management and I got in touch with Jack Crabtree at Smart Energy This man listened to me sook and carry on and never once did he miss a beat or lose his temper with me. Excellent service to which I am grateful!! Thank you 👍
The changeover was done efficiently and professionally. The new hot water tank looks very modern and streamlined. The.service was smooth and I couldn't even tell it had been changed over. I am very impressed
Professional energy service companies typically employ licensed and insured technicians. We recommend asking about our technicians' qualifications and insurance coverage when you contact us.
Our service area may vary depending on the type of service needed. Please contact us with your location to confirm whether we provide services in your area.
Most professional energy service providers offer warranties on their installations and services. Contact us to learn about our specific warranty terms and what is covered under our service agreements.
Appointment availability varies based on current demand and the type of service requested. We recommend calling as soon as possible to schedule your appointment and discuss our current availability.
For most energy assessments, ensure access to all areas that need evaluation and have recent utility bills available for review. Our team will provide specific preparation instructions when scheduling your appointment.
Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
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