Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient installation processes and knowledgeable staff. Reviewers frequently commend the quick installation of solar batteries and the professionalism of the installation teams, with many noting the friendly and helpful attitude of employees like Nathan, Ryan, and Kyle.
Customers appreciate the seamless communication throughout the process, which contributes to a positive overall experience. However, some complaints arise regarding aggressive sales tactics, with a few consumers expressing frustration over unwanted door-to-door solicitations despite having a "do not knock" sticker. Additionally, there are mentions of difficulties in retrieving deposits.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 650 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.5 | 11 |
| Apr 25 | 4.6 | 15 |
| May 25 | 4.7 | 18 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very friendly and helpful and got the work done quickly”
“After initial appointment there was no contact untill 2 days before installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | +7% | 650 |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Smart Energy is #3 of 5 on overall rating in this group.
650 reviews of Smart Energy. Filter by what matters to you.
Brilliant workers doing a good job and cleaning after them self every time they work on something they both take there time making sure the job is done right making sure my puppy don’t go out side when they need to go to the van very respectful people thank you Craig & Lewys for going a good job 👍🏻
I received a cold call from a telemarketer about 5 years ago, whereby I agreed to a meeting at my home with a consultant from Smart Energy with a view to considering the installation of solar panels. I was so impressed with the thoroughness of the evaluation, the professionalism and frankness of this lady , the relaxed, low pressure delivery, we decided there and then to get the ball rolling. According to all electrical contractors that have visited since, the installation was of a very high quality, both in terms of product and workmanship. All bases were covered by Smart Energy, down to instructions for the inverter, and downloading software to our smartphones for monitoring etc. I have since been approached by Smart Energy regarding a battery, and nothing has changed. Smart Energy’s people are helpful, well informed, patient, polite, personable and reliable. This company just oozes INTEGRITY and good intentions. In the words of John Paul Getty….. “Pay a fair price for a good company, never a good price for a ‘fair’ one”.
Complete disgrace, Fitted January, signed off as finished and installed. Now 30th August STILL hasn't been installed correctly. Outside unit leaking badly, not installed to makers spec.
Quick answers to the questions people ask most.
Smart Energy typically offers energy management solutions, which may include energy audits, efficiency consulting, and smart technology installations. We recommend contacting us directly to learn about our specific service offerings and how they can benefit your business or home.
Please contact our office directly for current business hours as they may vary by location and season. You can also check our website or social media pages for the most up-to-date operating hours.
You can reach us through our main phone number, email, or by visiting our office location. Our website also contains detailed contact information and may offer online inquiry forms for your convenience.
Many energy companies offer initial consultations to assess your needs. Please contact us directly to inquire about our consultation process and any associated fees.
Smart Energy solutions can typically be applied to various property types including residential homes, commercial buildings, and industrial facilities. Contact us to discuss your specific property type and energy needs.
The duration of an energy audit depends on the size and complexity of your property. A typical residential audit may take a few hours, while commercial properties may require longer assessments.
Many energy service providers offer various payment and financing options to make improvements more accessible. Please contact us to discuss available payment plans and financing programs that may be available.
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Very Professional Within 3 weeks of our initial consultation our solar was installed Very easy to work with
We had a team of two - Lewys and Craig - for the first few days of the process and they were excellent in everything they did. They worked non-stop during long days and their work was superb. They were polite, courteous and very easy to have around. Their professionalism and manner made them probably the best workmen we have ever experienced. Thank you both.
I had a very positive experience with Aimee Millar. She was receptive, friendly, professional and acknowledged the concerns raised. The company wasn't able to provide any further support to the problems at this time but was still overall a positive experience.
Pleasant & a wonderfully knowledgeable person Jaiden Simke He explained & answered all my questions To your Smart Energy Company…you have an amazing staff member working for you The wonderful staff from AlphaESS who was referred to install my battery were mighty excellent as well Those two young gentlemen Steve & Ive forgotten the other lovely gentleman’s name … have done an amazing job Which includes helping me to download the app so I can see the benefits of my new battery
Barry was really good in explaining the options, rebates, and interest free loans to assist with solar and a solar battery. The installers were quick, and efficient, plus they identified a broken tile, and replaced it for me from my pile of spare tiles. The electrical inspector was also helpful in explaining what he had to do.
The way the installation was done, the courtesy shown by all the guy's that did the installation, the professional way the installation looked on completion and the way they tidied up the site on completion of the installation and they gave me a brief on the functioning of the system overall. Thank you Smart Energy, Thank you.
The presentation by the salesman/promoter including the possibility of expansion was well presented, easy to follow and informative, thank you Jacob O'Leary. The quality of the panels were excellent, the installers were friendly and informative. The efficiency and installation was of a high quality. I thoroughly recommend Smart Energy as an installer.
The company representative street called on my home and I was a little doubtful but I am so glad that I listened to the young man. The solar installation went smoothly without any trouble or effort on my part. I did not have to contact my electricity company, Smart Energy did everything and kept me in the loop. Now I just watch the positive balance of my electricity account grow with each bill. Despite the regular payments I pay to Smart Energy's finance company, I am saving at least $100 per quarter and never worry about using power. This is the first winter I have not had to worry about the cost of electric heating. God Bless Smart Energy. Thanks
Great honest service
My overall experience was very good from start to finish. The only reason I gave four stars is that I was initially told they would not need to do extra trenching/cabling to set the unit up in my shed which is detached from the house. Then when the tradesman came to do a pre inspection he explained why that extra would need to be done. So that caused a few delays and some extra work for me to do so everything was ready to install. As I said, overall good experience and now that it is all set up running I am very happy with the end result.
They sold my father who has dementia a solar battery to which he has no comprehension of understanding about the cost and product and doesn't want, has still yet to be resolved.
For two years since I have had this system including battery my electricity bills have been through the roof. I have continually asked for the system to be replaced as it is clearly not fit for purpose. I wish I had never encountered this company. Buyer beware. Fiona Toose
Unfortunately I was fooled & should have known better. I believed everything the salesman told me. After he looked over our energy bills & saw our usage he assured me that with the system they were going to put on we wouldn’t get an energy bill. $13800.00 later my energy bills are not much cheaper at all. I should have known better & now I have to keep paying this system off & my power bills. After being told by a few people I paid to much for my solar panels I looked around & they were right. I could have got the same KW system installed for halve the price with other companies. Just a warning to anyone else out there thinking of getting solar… Do your research, unlike I did & don’t get sucked in to the amazing talking ability of the salesman. Like I said I was assured we wouldn’t get an energy bill anymore & that was not true.
From the initial contact from your representative Rhys to the install & beyond, dealing with Smart Energy has been a no stress experience. Some years back I had purchased a cheap 8 panel system. Which in the long run was not cheap at all, as it stopped working some years down the track. However I had no real information from the supplier, no contact info & I was pretty sure the warranty had expired as well. I had been up a ladder trying to clean the panels, to no avail & not good for a woman past 65 years of age. Rhys initial contact was friendly & informative which piqued my interest. German build, self cleaning panels & 25 year warranty, all important points for me personally. Plus being on a Pension I’m able to utilize the Tasmanian Government interest free repayment scheme! Winning!! Together with a wealth of information & contact from Smart Energy. Installation & removal of the old system was fast & the crew was neat & left no mess behind them. They ended up being 1/2 a day early & had completed by mid day the next. Electrical inspection all good. Many follow ups by Smart Energy to ensure customer satisfaction. The only downside is I have yet to receive an Aurora account to assess my savings to date. Plus I’m yet to hook up to the mobile phone application, which can also assess daily usage, this down to my own hesitation. All in all 10/10 Smart Energy.
Professional energy service companies typically employ licensed and insured technicians. We recommend asking about our technicians' qualifications and insurance coverage when you contact us.
Our service area may vary depending on the type of service needed. Please contact us with your location to confirm whether we provide services in your area.
Most professional energy service providers offer warranties on their installations and services. Contact us to learn about our specific warranty terms and what is covered under our service agreements.
Appointment availability varies based on current demand and the type of service requested. We recommend calling as soon as possible to schedule your appointment and discuss our current availability.
For most energy assessments, ensure access to all areas that need evaluation and have recent utility bills available for review. Our team will provide specific preparation instructions when scheduling your appointment.
Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
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