Inspired trust. …
Adam was well informed and not pushy and listened carefully to my questions.

Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient installation processes and knowledgeable staff. Reviewers frequently commend the quick installation of solar batteries and the professionalism of the installation teams, with many noting the friendly and helpful attitude of employees like Nathan, Ryan, and Kyle.
Customers appreciate the seamless communication throughout the process, which contributes to a positive overall experience. However, some complaints arise regarding aggressive sales tactics, with a few consumers expressing frustration over unwanted door-to-door solicitations despite having a "do not knock" sticker. Additionally, there are mentions of difficulties in retrieving deposits.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 650 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.5 | 11 |
| Apr 25 | 4.6 | 15 |
| May 25 | 4.7 | 18 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very friendly and helpful and got the work done quickly”
“After initial appointment there was no contact untill 2 days before installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Smart Energy is #3 of 5 on overall rating in this group.
650 reviews of Smart Energy. Filter by what matters to you.
Adam was well informed and not pushy and listened carefully to my questions.
Harry was very informative and helpful. Installation went smoothly and we are very happy.
Do not use this company , they will try to scam you , promise you one thing then do another . They tried to scam me .
Friendly and helpful sales person (Jordan) explained everything, wrote it all down and explained everything in plain English. The installation was completed in very quick time. Love the panels best decision we have made
Quick answers to the questions people ask most.
Smart Energy typically offers energy management solutions, which may include energy audits, efficiency consulting, and smart technology installations. We recommend contacting us directly to learn about our specific service offerings and how they can benefit your business or home.
Please contact our office directly for current business hours as they may vary by location and season. You can also check our website or social media pages for the most up-to-date operating hours.
You can reach us through our main phone number, email, or by visiting our office location. Our website also contains detailed contact information and may offer online inquiry forms for your convenience.
Many energy companies offer initial consultations to assess your needs. Please contact us directly to inquire about our consultation process and any associated fees.
Smart Energy solutions can typically be applied to various property types including residential homes, commercial buildings, and industrial facilities. Contact us to discuss your specific property type and energy needs.
The duration of an energy audit depends on the size and complexity of your property. A typical residential audit may take a few hours, while commercial properties may require longer assessments.
Many energy service providers offer various payment and financing options to make improvements more accessible. Please contact us to discuss available payment plans and financing programs that may be available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
From the moment Beth contacted me I was confident that this was the right move. Beth was informative and stepped me thru the process. The installer communicated well. He cleaned up after himself and the whole experience with Smart energy was great. I’d have no hesitation recommending them to anyone wanting a better system Regards Mark
Great customer service specially with beth always great service
The sales pitch was mid Feb sales person Hayden arrived our place armed with laptop and all information necessary. We worked out the size and plan for my system emailing me the plan for panel arrangement on the roof. Hayden was professional, courteous and very informative throughout the sales session and by the time he left everything was arranged from finance to installation thanks Hayden. Installation started 22 march and took about 3 days dew to persistent rain but the 2 guys installing the system did their best under the circumstances. When finished all wires were hidden everything installed very neatly and left clean he also informed me on how the system operates including inverter, phone app and what to do in a blackout. All up my experience with Smart Energy was extremely positive from start to finish got 2 bills so far were $0.00 very happy thank you Smart Energy.
Arthur the electrician was very friendly, pleasant, respectful and tidy. And he plays good tunes on his boogie box!
The whole team were patient, friendly, and well informed, I very much liked that the company are/ have an Australian based product. The whole experience flowed easily and well from start to finish. I would highly recommend them.
Fantastic service all round can't complain,from start to finish. We were greeted by Harry one of the smart energy sales representatives who came to our home to review our system and suggest some options that would work for us and make sure we choose the right system, Very friendly and helpful and informative about their products and systems and explanations on which system would benefit us the most efficiently. The install was done in a timely manner and very neat tidy. From start to finish like I said great experience and would highly recommend and even the after sale and install it's great to have a company following up on how the system is working and making sure we as a customer is happy with the product they have sold. Thanks Harry for convincing and choosing the right system and all the smart energy team for reducing my bills to almost nothing at all happy customer
We used Smart Energy to install central heating system, insulation, ventilation etc. and can only say what a great job they did, Friendly, efficient, and diligent. Overall at 5-star experience
Our experience with Smart Energy has been amazing. Eli our specialist was great! Definitely a 10, couldn't fault our experience at all. Eli was friendly, super genuine and we could easily see Eli is passionate about his job. He explained everything very well and we felt very comfortable having him in our home. Not pushy at all, very personable. So far our experience with smart energy has been seamless, from Noah explaining what Smart energy is all about at our door and organising our appointment with Eli, to Eli getting us ready for a battery install next month. Highly recommend!
We had our battery installed a couple of weeks ago, it worked for two days and then stopped charging, we kept ringing up to report but weren’t believed until we changed out internet so they could see that it wasn’t working. Now nothing, still waiting for help
Battery was working fine until I started paying for it. Battery hasn't been charging since then. No one has been in contact with me yet. Very disappointed.
John from Smart Energy, (although he states he's from Ameren) called our place of business. When he began asking for names that have never been employed here, we could tell this was a solicitation call. We hung up. But John? No John called us back multiple times, still trying to insist he's with Ameren. This company preys on people not listening to where they are from and asking specifically what company they are with. He told me straight out Ameren until I pressed him. Then they were just rude. Would never recommend anyone accepting their services. Very scam like. I see Harry responded with a phone number that could never be completed. The phone number that harassed us :773-245-1015. Received calls from the 800 Service number today-can't remember her name, but she states I have the wrong company. When I do a search using the phone number John called from, the Smart Energy website comes up with a number to call: 773-225-6159. Same emblem as the Australian company. Websites look identical, minus the us and au. Perhaps you should be reaching out to the Chicago based company you are connected with. They seem to have the issue-not the Australian based company. But you are one in the same.
the sales and installation team were very professional and the whole experience from discussing my needs with the sales person right through to the final installation was sensational. I highly recommend Smart Energy to anyone considering solar and battery for their business or home.
Professional energy service companies typically employ licensed and insured technicians. We recommend asking about our technicians' qualifications and insurance coverage when you contact us.
Our service area may vary depending on the type of service needed. Please contact us with your location to confirm whether we provide services in your area.
Most professional energy service providers offer warranties on their installations and services. Contact us to learn about our specific warranty terms and what is covered under our service agreements.
Appointment availability varies based on current demand and the type of service requested. We recommend calling as soon as possible to schedule your appointment and discuss our current availability.
For most energy assessments, ensure access to all areas that need evaluation and have recent utility bills available for review. Our team will provide specific preparation instructions when scheduling your appointment.
Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
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