Switch Luce e Gas is an energy service provider specializing in competitive electricity and gas offers for both residential and business customers in Italy. The company operates within the free energy market, facilitating consumers' transition to more cost-effective energy solutions tailored to their specific needs. Customers can expect a range of services focused on energy savings and efficiency, as well as access to information about available plans that align with their consumption patterns. Switch Luce e Gas emphasizes the importance of making informed decisions when changing energy providers, providing resources that help consumers navigate their options effectively. With a commitment to energy savings, the company aims to empower customers to take control of their energy expenses in a constantly evolving market.
Switch Luce e Gas receives significant criticism from consumers, with a majority of reviews rating the service poorly. Many customers report feeling misled by deceptive practices, such as operators posing as representatives from other companies to secure contracts.
Common complaints include unclear communication regarding costs and contracts, leading to confusion and frustration. Reviewers frequently mention feeling threatened or coerced into switching providers, with some describing their experiences as akin to fraud. However, a small percentage of customers express satisfaction with the clarity and speed of service, highlighting the availability and friendliness of staff. Despite these few positive notes, the overwhelming sentiment reflects dissatisfaction and distrust. Overall, Switch Luce e Gas struggles to maintain a positive reputation among its users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 626 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 12 |
| Sep 24 | 2.8 | 23 |
| Oct 24 | 1.2 | 25 |
| Nov 24 | 1.2 | 21 |
| Dec 24 | 1.4 | 36 |
| Jan 25 | 3.1 | 124 |
| Feb 25 | 2.1 | 58 |
| Mar 25 | 1.1 | 40 |
| Apr 25 | 1.0 | 21 |
| May 25 | 1.1 | 36 |
| Jun 25 | 1.0 | 22 |
| Jul 25 | 2.1 | 121 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A parte la modalità di vendita (chiamata da spam, nel bel mezzo di un cambio fornitore, raccontando che la tariffa da...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | −28% | 626 |
| 4.4 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 0% | 227 |
Bottom line: Switch Luce e Gas is #5 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 1.0).
500 reviews of Switch Luce e Gas. Filter by what matters to you.
Over a year ago
Truffatori state attenti, le bollette salatissime e dopo un anno che ho cambiato fornitore ancora mi chiamano dicendo che ho bollette insolute,cosa assolutamente non vera,hanno chiamato anche mio mari... See more
Over a year ago
Non posso che confermare le recensioni negative. Sono scappato dopo un mese. Bollette elevatissime. Ho passato tutto all’Unione consumatori.
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Truffatori state attenti, le bollette salatissime e dopo un anno che ho cambiato fornitore ancora mi chiamano dicendo che ho bollette insolute,cosa assolutamente non vera,hanno chiamato anche mio marito dicendo che ha sei bollette insolute, cosa impossibile visto che sono tutte intestate a me.
Incredibile, mi hanno contattato presentandosi per PLENITUDE (mio attuale gestore) per un cambio tariffario, e alla fine della giostra, mi hanno inviato il contratto presso nuovo gestore. Mandato IMMEDIATAMENTE Pec per ripensamento, e procederò tranquillamente per le vie legali (essendo per altro registrato ad Altroconsumo) se solo oseranno cambiare il mio attuale operatore.
Non posso che confermare le recensioni negative. Sono scappato dopo un mese. Bollette elevatissime. Ho passato tutto all’Unione consumatori.
tutto finto.
Ultima bolletta con spese fisse 50,00 euro non specificato.
Fa schiffo sono uno ladri voi come è possibile che consuma 130 quando siamo solo 2 adulti e un bambino come azienda sono un schiffo spero chiuda contrato con voi ladri
hanno detto che il costo della materia prima era di 0,08€ in realtà le cose vengono calcolate in modo diverso. Il resto dei costi non doveva superare il 35% del costo della materia prima, la realtà è un calcolo diverso. Varierò nuovamente il fornitore. buona giornata.
MI TROVO UN CONTRATTO FANTASMA TRUFFTORI
Pur avendo dichiarato di non voler tornare con questo fornitore, con mezzi truffaldini continua ad attivarmi contratti non voluti
Molto scrupolosi
Il patto che sarebbero stati annullati i precedenti contatti chiaro
Lasciamo perdere pure truffa
Sono stata ingannata nel momento che non e stato nominato lo spread...CHIUDO
Tutto bene unico problema poca possibilità di parlare direttamente con l'azienda.
Azienda poco seria, varie problematiche legate all invio del pagamento, per non avere nessuna informazione sui relativi consumi e sul non funzionamento dell'app.
Switch Luce e Gas is an energy service provider specializing in competitive electricity and gas offers for both residential and business customers in Italy. The company operates within the free energy market, facilitating consumers' transition to more cost-effective energy solutions tailored to their specific needs. Customers can expect a range of services focused on energy savings and efficiency, as well as access to information about available plans that align with their consumption patterns. Switch Luce e Gas emphasizes the importance of making informed decisions when changing energy providers, providing resources that help consumers navigate their options effectively. With a commitment to energy savings, the company aims to empower customers to take control of their energy expenses in a constantly evolving market.
This profile hasn't been claimed by the business owner.
