TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival.
Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
TopCar receives a mixed response from customers, with many expressing dissatisfaction regarding service and vehicle conditions. While some reviewers highlight positive experiences, such as friendly staff and good vehicle quality, others report significant issues.
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Complaints frequently mention unexpected fees, particularly concerning deposit retention, with several customers feeling they did not receive their full deposits back despite returning cars in good condition. Additionally, there are serious concerns about the condition of the vehicles, with reports of receiving dirty or damaged cars. Some customers also describe poor communication and lack of support from the company during their rentals. Overall, while there are commendable aspects of service, the negative experiences dominate, leading to a generally unfavorable impression of TopCar.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.9
1,000
100%
+0.4
● Low
2.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.9▲ 0.4
12-month avg
2.6
All-time
2.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.0
26
Sep 24
3.2
23
Oct 24
3.4
24
Nov 24
2.1
28
Dec 24
1.8
31
Jan 25
2.4
24
Feb 25
3.0
24
Mar 25
2.6
46
Apr 25
1.9
33
May 25
3.1
29
Jun 25
2.9
22
Jul 25
2.6
19
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 196 positive reviews
Customer service25%
49 mentions
Fast & efficient14%
27 mentions
Easy to use11%
21 mentions
Prices & value9%
18 mentions
“Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben”
On “Customer service” · Jul 12, 2025
Top complaintsof 286 negative reviews
Customer service18%
52 mentions
Returns14%
41 mentions
Charges12%
34 mentions
Payment issues11%
32 mentions
“The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up...”
On “Customer service” · Jul 14, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
Köp inga bilar från den här personen.
jag hade en mycket dålig upplevelse med ägaren av den här bilförsäljaren. Trots att jag var intresserad av att köpa en bil från deras företag, var ägaren oförskämd och nonchalant. Han verkade inte alls intresserad av att svara på mina frågor eller ge mig någon form av hjälp. Dessutom var han väldigt otålig och oförskämd när jag försökte få information om olika bilmodeller. Jag förväntar mig att bli behandlad med respekt av en företagsägare, men tyvärr var det inte fallet här. Jag rekommenderar starkt att undvika att göra affärer med den här bilförsäljaren om du vill undvika att bli behandlad respektlöst av ägaren.
I am writing to express my extreme dissatisfaction with TopCar company. My rental experience, from start to finish, was nothing short of a nightmare, and I feel compelled to bring these issues to public attention in the hope of preventing similar experiences to you.
I have booked car for 4 days at Fuerteventura airport, First and foremost, Topcar gave me a smaller car even though I paid more for a bigger one. The vehicle that I reserved is is not given to me.
Secondly, to make matters worse, upon returning the rental car, I was subjected to additional cleaning charges £35, These charges were unjustified and appeared to be an attempt to exploit customers for additional profit.
Furthermore, the customer service I received was abysmal. The staff at the rental location were unhelpful and dismissive, showing a blatant disregard for customer satisfaction.
Overall, my experience with Topcar was by far the worst I have ever encountered.
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We hired a car last week from Topcar in Tenerife and were very happy with them. The booking was very straightforward and the staff were friendly and efficient. The car they gave us was almost new and was very good value for money.
Prima ervaring gehad op Lanzarote. Verhuur vanaf luchthaven. Mede door het inlezen, keuzes gemaakt die daar best wel aan hebben bijdragen waarschijnlijk:
-niet via booking of andere derde geboekt, maar via hun eigen website, vooraf (dat ging wel snel, de boeking was al rond terwijl ik nog een overzichtsscherm verwachtte)
-de 'all-risk' verzekering die ze zelf verkopen erbij genomen (de meerprijs was mij het gemak waard)
Normaal neem ik nooit zo'n all-risk, maar zit je dan dus met foto's, video's maken en gehussel bij overdrachten omdat ze je mogelijk een reparatie willen aansmeren (ook gebaseerd op oost-blok landen, wellicht niet te vergelijken met Spanje/Canarische eilanden). Zowel bij afgifte als inleveren geen gedoe. Sleutel gewoon mee en sleutel ingeleverd, beide zonder de auto te bekijken, dat laatste omdat het toch 'all-risk' was zei diegene waar ik de sleutel inleverde.
'All-risk' is tussen aanhalingstekens, sat is het overigens niet helemaal, lees het dus wel even goed door, hun Super-Seguro insurance. Achteraf vond ik het die extra 40-45 euro voor een week wel waard, vanwege een eerdere vakantie met gedoe met inleveren.
Kleinste auto aangegeven, Fiat 500 hybride. Kregen een Fiat Panda micro-hybride mee. Die auto was helemaal prima verder, paste ik ook met 1,90 nog in als rijder (zonder iemand erachter dan).
Booked via booking.com as this was the best rate
No queue and Quick counter staff
In terminal pick up
Only negative is they actually charge the excess not just hold the amount on your card but it was refunded in full a few days after return.
Would use again based on price paid
Cuando llegue al aeropuerto de Tenerife Sur hice mas de 2 horas de cola para recoger un coche que ya tenia reservado y pagado. No me dieron el coche que yo alquile, y las sillas de los niños mas malas no existen
Ich habe beim buchen meines Fluges gleich das Angebot von Topcar ein Auto zu mieten mit gebucht . Nun muss ich feststellen das ich bei der Abreise ( mein Flug geht 6 Uhr) das Büro der Vermietung erst 7 Uhr öffnet. Wie soll man da das Fahrzeug zurückgeben?
We booked an intermediate car online. On arrival they had no intermediate cars & downgraded us to a compact & gave us free petrol. This was no use as we had 3 suitcases, 3 people & a set of golf clubs. We couldn’t fit everything in the car. On trying to explain that we couldn’t get everything in they just kept shrugging & saying we have no more cars! We unloaded & tried again & managed to squeeze everything in, just! We couldn’t however get the parcel shelf back in. We asked if we could leave the shelf in the office & they said no. So again we explained that we couldn’t get everything in the car as that had given us a car too small & not what we had booked. Again we were met with hostility & rudeness. There was no compromise from their end what so ever. In the end we left the parcel shelf there and walked off!
On return we were again met with rudeness over the shelf not being in the car! We tried to explain but they just kept shouting at us! We left the keys and walked off!
Shocking service!
We rented a VW T-Roc for a week from Grand Canaria Airport and had a fantastic experience. We took out the Excess Insurance along with the car hire and the process was very smooth. Very friendly staff, only one person in the queue in front of us, and two customer service staff working the check-in desk. The car was ready for us in the rental car area of the airport car park. We used a multi-currency debit card to pay the €200 deposit to cover key loss or misfuelling. The deposit was back with us hours after we returned from holiday. We would use TopCar again. Thank you for a very pleasant experience.
Schade das man überhaupt einen Stern abgeben muss, um eine Bewertung abzugeben, denn nicht mal dieser, ist dieses Unternehmen wert!
Gebucht über Check 24 - tip top Service, da gibt es nichts zu meckern, aber Check 24 ist ja nur der Vermittler, zurecht kommen muss man dann vor Ort mit Top Car.
Warteschlangen vor und hinter dem Eingang. 5 Mitarbeiter, die dem Kundenanstrom sichtlich überfordert sind oder die es gar nicht interessiert, das der Urlauber endlich in den Urlaub starten kann.
Fahrzeug wurde auf 16.30 Uhr bestellt und einen Tag vor Ankunft online eingecheckt. Nach knapp 2 Stunden warten und nur 5 Kunden vor uns, waren wir endlich dran. Nach weiteren 20 Minuten am Schalter, stellte ich mir die Frage wozu ich online einschecke, wenn ich am Schalter dann nochmal die Papiere ausfüllen muß. Auch die Diskussion um 75,- Euro zu den 900,- Euro Kaution extra habe ich nicht verstanden, bis ich dann dahinter kam, das es sich um eine Versicherung handelte. Dies verstand ich wiederum gar nicht, da ich bei Abschluss des Vertrages das rundum sorglos Paket gewählt habe.[Vollkasko/keine Selbstbeteiligung/Diebstahlschutz].
Als wir dann nach 2.5 Stunden die Papiere in der Hand hielten, begaben wir uns zum nächsten Schalter, um dann endlich den Schlüssel und letztendlich das Auto abzuholen. Übergabe - Fehlanzeige! Schlüssel bekommen, Richtung gezeigt bekommen, wo das Auto steht, das wars. Der erste Schock- VW T-Cross bestellt, VW Taigo erhalten, aber das behält man sich laut AGB sowieso von vornherein vor, dem Kunden das zu geben, was gerade da ist, unmöglich! Nach kurzem Tetris spielen, habe ich aber auch unsere 4 Koffer in den Kofferraum irgendwie hereinbekommen.
Natürlich hatte das Auto einige kleinere Schäden, welche wir per Photo fest hielten. Dreckig von außen und verschmutzte Scheiben sowie einen unsauberen Innenraum fanden auch wir vor.
Die Krönung war dann noch der leere Tank, der eine Anzeige von knapp 40 km zu verzeichnen ließ und die 900,- Euro die von meiner Kreditkarte nicht nur geblockt, sondern auch abgebucht wurden, aber auch das wieder, laut deren AGB, völlig legitim.
Mein Fazit: Ich würde diese Firma niemandem weiterempfehlen, schaut lieber bei den namenhaften Anbietern wie Europcar, Cicars etc.
Kostet mit Sicherheit etwas mehr, aber mit welcher Geschwindigkeit und Service dort die Urlauber abgefertigt werden, einfach nur bemerkenswert und rechtfertigt dann auch den etwas höheren Preis.
NIE WIEDER TOP-CAR!!!
Noleggio compresa assicurazione aggiuntiva - che consiglio - 1 settimana Gran Canaria senza problemi auto nuova pulita . Unico neo alla riconsegna non mi avevano detto car1 ma car 2 e ho faticato trovare il posto per il chekout
I arrived on Lanzarote yesterday evening ( April 18th 2024 ) , after being delayed for over 4 hours I arrived very tired and wanted to pick up my car , I went to the help desk and asked this exact question “ can someone please help me “ , the response was a barrage of profanity including F off mother f-@ker , who the f@ck do I think I am and I was a piece of sh&t .
Speechless I was , I tried calming the staff member and even said it’s not my fault you hate your job , the situation didn’t calm at all and his colleague kindly assisted me and provided the customer care I usually experience as a frequent visitor to the island , when I left I put €10 down and told his colleague to take him for a beer and hopefully he chills , seriously this was absolutely the worst abuse I’ve received in terms of customer care from any company in my life . I cannot over state the verbal abuse I received simply for asking if someone could help me .* I have had no response from topcar since writing this review , emails also ignored *
Date of experience: 18 April 2024 ( thank
you for finally responding top car , as I said I am a regular customer of top car and this customer service was very unsatisfactory, it should be very easy to investigate and take action against the person if you truly wish to as the dates , times will show who was working that day )
Après 1h30 d'attente et que c'est a mon tour de passer pour récupérer mon véhicule, l'hôtesse me ferme le rideau au nez pour s'installer sur un poste différent et me demande de refaire la queue de l'autre coté de l'agence : une queue qui a duré encore 2 h00 soit 3h30 de queue. C'est une honte, jamais plus Top car. Récupérer mon véhicule à + de 22h00, étant arrivé à 18h00.
Can there be zero stars. The staff here are scammers.
I presented my Discovercars voucher as I had booked through them. The woman advised me that I should take out her insurance cover for 49 Euro. I showed her my voucher which stated full coverage and she said no you don't have coverage and you need to take ours. She argued with me and got quite annoyed when I said I had insurance, she wouldn't listen. Another guy next to me was told the same thing by another representative. This is a scam and they should be ashamed of themselves. I ended up paying the additional insurance. I found out afterwards from Discovercars that my insurance was full coverage and I shouldn't have accepted the charge. DO NOT HIRE from these crooks, they are scammers and thieves, nothing more. UPDATE: I can assure that after the normal template response below there will be no chance of me or anyone I can talk to of ever hiring a car with you. All that you have said below IS NOT my experience and your representative was rude and pressured me into paying the additional charge. The other representative beside her, talking to the other guy did exactly the same to him, so I naturally have to assume that this is your policy. Perhaps your employees get commission on these charges? In any event, you can stuff your cars, I'm going somewhere else next time. Should be illegal and probably is.
I recently acquired an older model Dacia Sandero from Top Car, but unfortunately, it broke down unexpectedly, leaving me with the burden of paying for the towing service. I found this experience quite disappointing and frustrating. I expected a reliable car ....
Upon contacting the rental company, they informed me that I would have been covered for towing costs if I had opted for the Super insurance package. However, I believe that basic reliability and assistance, including towing in case of breakdowns, should be included in standard rental agreements.
While I understand the need for additional insurance coverage for certain situations, such as my own fault or negligence. It's crucial for rental companies to prioritize customer satisfaction and ensure a hassle-free experience, especially when it comes to vehicle reliability and support services.
Upon reading other reviews, I noticed that other customers have also received older cars with maintenance issues. I requested some form of compensation, but they refused...
I rented a car for Tenerife and paid a portion of the money in advance. Upon arriving to get my car, they informed me that I would not, in fact, be getting the car because I had only held my license for two years instead of three prior to the rent. This condition was written in their terms and conditions, but unfortunately, not on the voucher or clearly and visibly stated on the website, which I am used to from renting my car with other vendors who usually had their conditions written very clearly on several documents. I got frustrated because not only did I find out I would not be getting the car, which made my entire trip a lot more complicated than it should have been, but they also informed me they would keep the money for the car I did not get. The main issue with the company, however, was not the money but the stuck-up, rude, and unhelpful attitude, especially from the lady working at the counter of Tenerife Sur airport, and also the CarFlexi contact person, who was another rude, impatient woman. At least she offered some assistance, even though ultimately it was very unhelpful since her counteroffer was to get the car at another vendor for double the price. When I realized I would not get the car and that they also took my money, I said "what the f" is going on. To which the lady at the counter replied, with the rudest grimace on her face, that she would not help me find another solution because I said that word. I apologized for using a bad word and asked if she could give me the number of a person who might be able to assist me, to which she replied "that's better," as if I were some kind of pet she needed to train. I have never in my life seen anyone behave like they are having a sassy chat with their acquaintance while working at the counter, and I am in complete disbelief that the company allows this behavior, as I am sure I am not the first customer who received such grimaces, etc. I do have to say the lady was friendly at first but as soon as I expressed my frustration with the fact that I will not be getting the car and that I actually really need her to find me some sort of a solution since I had payed them some money already, she got an attitude.
Top Car - Aéroport Ténérife Sud.
Salariés: aucune compréhension, manque de savoir vivre et de savoir être.
Nous avons réussi à louer le samedi 06/04, après plus de 1h30 d’attente, une voiture (Hyundai i20) avec 75000 km environ.
Nous avons fait l’état des lieux de la voiture à 21h00, seul, sans un collaborateur de TOP CAR.
Nous avons pris des photos de la voiture. Des impacts sur la carrosserie, des bosses, des rayures, intérieur moyennement propre, pneus avant usés, etc…
Malgré le fait d’avoir pris des photos le 06/04, nous avons rencontré un problème le vendredi 12/04 au soir avec le pneu avant gauche.
C’est alors que nous avons inspecté plus précisément l’état des pneus avant du véhicule et qu’elle surprise!
Il est inconcevable de louer une voiture avec un état de pneus aussi détériorés, lisses, dégradés, etc… .
Nous aurions pu avoir un accident sur la route si les pneus avaient éclatés ! Pneus fissurés, lisses, abimés, etc...
Nous avons dû ramener la voiture (Hyundai i20) avec la roue de secours temporaire (galette), en roulant à 60km/h sur l’autoroute le 12/04 au soir vers 20h.
Ils n'ont rien voulu savoir...
Sur les 700e débités du dépôt de garantie, ils nous ont rendu 663e!
Mir geht es exakt wie Johannes Seifter:
Auch ich habe €200,00 Selbstbehalt für einen Bagatellschaden an der Frontschürze bezahlt, der nur zu sehen war, wenn man sich unter das Auto legte.
Wenn man einen Selbstbehalt vereinbart, bekommt man wohl immer ein neues Auto, meist in weiß und mit lackierten Stoßstangen!
Repariert wird der Kratzer sicher nicht.
TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival.
Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
