bonne livraison
colis arrivé à temps, le suivi gps du camion est sympa, le livreur était agréable et j'ai eut tout les colis.

TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
Trusk® receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the delivery service, highlighting the efficiency and professionalism of the delivery personnel, with comments like "très bonne expérience" and "livraison super, rapide." However, a significant number of consumers express frustration over poor communication and unreliable service, citing issues such as missed deliveries and unresponsive customer support.
Complaints about rude delivery staff and incomplete orders are common, with one reviewer stating that their delivery was "incomplète" and another describing the service as "une honte." Despite some positive experiences, the overall sentiment reflects a struggle with consistency and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 234 |
| Sep 24 | 4.3 | 252 |
| Oct 24 | 1.5 | 15 |
| Nov 24 | 2.1 | 11 |
| Dec 24 | 1.0 | 17 |
| Jan 25 | 1.0 | 16 |
| Feb 25 | 1.4 | 17 |
| Mar 25 | 1.1 | 16 |
| Apr 25 | 3.8 | 24 |
| May 25 | 3.6 | 23 |
| Jun 25 | 1.9 | 21 |
| Jul 25 | 1.1 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Très bonne qualité de service”
“UNE CATASTROPHE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −41% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: TRUSK® is #5 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.8).
1,000 reviews of TRUSK®. Filter by what matters to you.
colis arrivé à temps, le suivi gps du camion est sympa, le livreur était agréable et j'ai eut tout les colis.
Commande livrée le jour prévu. La livraison aurait pu être parfaite si le livreur avait attendu trois minutes de plus pour que je vienne la chercher au portail. En lançant le carton par dessus, il évitait le risque qu'il se fasse voler. Merci. Heureusement que les flacons de vin étaient bien emballés: pas de casse. Merci à l'erxpéditeur pour sa qualité.
Respect des horaires. Livreur très courtois
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
Une honte !!! 3 rdv pris avec une plage horaire d une journée entière et jamais livré !!! Ils se moquent vraiment du monde !!!! Lit acheté avec Emma et suivit hallucinant on nous balade en certifiant des livraison et rien …. Fuyez !
Livreur aimable et professionnel ça change
Livreur pas très
Performant et ponctuel
L'un des transporteurs a réagi de manière excessive à la taille des deux paquets de canapé, car ils ne rentraient pas dans l'ascenseur (étage 6). J'ai trouvé sa réaction exagérée parce que nous pouvions simplement résoudre le problème en appelant la personne responsable. Je ne suis pas satisfait de ne pas avoir reçu ma commande à la maison et j'aurais apprécié une meilleure gestion de la situation.
Très bien,merci
Livraison parfaite
Transporteur à l’heure prévue avec appel 10 mn avant. Efficace et a monté les colis à l’étage.
Tout s’est bien déroulé
Livreur très gentil, très bien emballé sur palette filmée
TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
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