Livreur agréable
Livreur agréable

TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
Trusk® receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the delivery service, highlighting the efficiency and professionalism of the delivery personnel, with comments like "très bonne expérience" and "livraison super, rapide." However, a significant number of consumers express frustration over poor communication and unreliable service, citing issues such as missed deliveries and unresponsive customer support.
Complaints about rude delivery staff and incomplete orders are common, with one reviewer stating that their delivery was "incomplète" and another describing the service as "une honte." Despite some positive experiences, the overall sentiment reflects a struggle with consistency and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 234 |
| Sep 24 | 4.3 | 252 |
| Oct 24 | 1.5 | 15 |
| Nov 24 | 2.1 | 11 |
| Dec 24 | 1.0 | 17 |
| Jan 25 | 1.0 | 16 |
| Feb 25 | 1.4 | 17 |
| Mar 25 | 1.1 | 16 |
| Apr 25 | 3.8 | 24 |
| May 25 | 3.6 | 23 |
| Jun 25 | 1.9 | 21 |
| Jul 25 | 1.1 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Très bonne qualité de service”
“UNE CATASTROPHE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −41% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: TRUSK® is #5 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.8).
1,000 reviews of TRUSK®. Filter by what matters to you.
Passage dans la zone horaire donnée la veille, livreurs professionnels et efficaces
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
Bonne expérience mais durant la livraison des vis on été perdu
Bonjour, La livraison s'est bien passée. Cordialement.
facile, rapide,efficace
Expérience purement scandaleuse. Un manque de professionnalisme notoire. On me demande de donner un avis sur une livraison qui n’a jamais eu lieu!!! Un matelas qui aurait dû être livré le 20/08 dernier. Report de livraison à 3 reprises. On nous donne des créneaux de livraison entre 8h et 18h… Personne ne vient et on ne vous prévient pas. Le matelas Emma défectueux a été repris et le nouveau n’a jamais été livré… Depuis 1 semaine mon fils n’a plus de matelas
J'ai déposé ma journée à deux reprises. Vendredi 30 août, le livreur est venu avec 1h de retard après le créneau horaire de 16h à 20h soit à 21h et, cerise sur le gâteau, il n'est ni venu lundi 2 septembre entre 8h et 12h ni ne m'a prévenu. Personne ne va me rembourser ces deux journées. Les excuses, c'est bien, mais ça ne dédommage pas.
La Livraison s’est fait dans la tranche horaire annoncée, les livreur était très polis et très correct. Parfait
Le livreur m'a aucunement respecté j'étais blessé je rentrais de l'hôpital j'ai du galerer car il m'a contacté pour me dire je suis là j'étais en bas de la résidence le temps d'arriver au portail je suis rentrée rapidement j'ai trouvé que le facteur dans le hall j'ai du rappeler le livreur pour qu'il vienne me remettre mon colis il a jeter celui-ci au bas de la porte de l'immeuble et repartie en laissant galerer avec le colis car mon bras gauche est immobiliser je dois me faire opéré demain donc franchement je ne recommande absolument pas.
La livraison a été rapide et la notification a permis de récupérer le colis facilement.
Livraison parfaite sans souci
communication efficace et horaires respectés.
TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
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