bien
livraison rapide

TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
Trusk® receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the delivery service, highlighting the efficiency and professionalism of the delivery personnel, with comments like "très bonne expérience" and "livraison super, rapide." However, a significant number of consumers express frustration over poor communication and unreliable service, citing issues such as missed deliveries and unresponsive customer support.
Complaints about rude delivery staff and incomplete orders are common, with one reviewer stating that their delivery was "incomplète" and another describing the service as "une honte." Despite some positive experiences, the overall sentiment reflects a struggle with consistency and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 234 |
| Sep 24 | 4.3 | 252 |
| Oct 24 | 1.5 | 15 |
| Nov 24 | 2.1 | 11 |
| Dec 24 | 1.0 | 17 |
| Jan 25 | 1.0 | 16 |
| Feb 25 | 1.4 | 17 |
| Mar 25 | 1.1 | 16 |
| Apr 25 | 3.8 | 24 |
| May 25 | 3.6 | 23 |
| Jun 25 | 1.9 | 21 |
| Jul 25 | 1.1 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Très bonne qualité de service”
“UNE CATASTROPHE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −41% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: TRUSK® is #5 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.8).
1,000 reviews of TRUSK®. Filter by what matters to you.
Livreur sympathique prévenu avant la livraison très sérieux
Livraison au top ! Les livreurs sont très gentils et prévenants, très polis. Ils m'ont appelé avant d'arriver afin de s'assurer que je sois bien disponible. Je recommande !
Un très bon suivi, le chauffeur m’a téléphoné pour me demander l’autorisation de livrer plus tôt. J’ai accepté en lui précisant que ce n’était pas chez moi mais chez des proches qui seraient bien présents à son arrivée. Après la livraison il m’a rappelé pour me prévenir que tout était ok pour la livraison. Mes proches m’ont dit que les livreurs étaient très gentils. Une super expérience 👍
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
Rien à signaler. Livraison et livreur au top
Livraison correcte
Livraison rapide et produit en très bon état.
Parfait livreur très agréable poli et ponctuel
Service de livraison à l'heure, professionnel, compétent et courageux (4 étages sans ascenseur) et reprise de l'ancien mobilier. Merci
Livreur très sympathique, livraison dans les temps annoncé. C'était très bien.
Le coin du colis a reçu un choc, ce qui a cassé le produit qui était à l’intérieur.
Bonne expérience
Pas de retard, appel téléphonique juste avant la livraison, parfait.
Efficacité.
Livraison qui s’est très bien déroulée, pour un colis volumineux et lourd. Les deux livreurs ont bien présenté le produit. Bravo.
Super service client, disponible, à l’écoute et efficace. Horraire de livraison impeccable. Je n’ai jamais vu un service de livraison aussi bien !
TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
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