Super expérience
À l’heure, poli et bien équipé :)

TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
Trusk® receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the delivery service, highlighting the efficiency and professionalism of the delivery personnel, with comments like "très bonne expérience" and "livraison super, rapide." However, a significant number of consumers express frustration over poor communication and unreliable service, citing issues such as missed deliveries and unresponsive customer support.
Complaints about rude delivery staff and incomplete orders are common, with one reviewer stating that their delivery was "incomplète" and another describing the service as "une honte." Despite some positive experiences, the overall sentiment reflects a struggle with consistency and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 234 |
| Sep 24 | 4.3 | 252 |
| Oct 24 | 1.5 | 15 |
| Nov 24 | 2.1 | 11 |
| Dec 24 | 1.0 | 17 |
| Jan 25 | 1.0 | 16 |
| Feb 25 | 1.4 | 17 |
| Mar 25 | 1.1 | 16 |
| Apr 25 | 3.8 | 24 |
| May 25 | 3.6 | 23 |
| Jun 25 | 1.9 | 21 |
| Jul 25 | 1.1 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Très bonne qualité de service”
“UNE CATASTROPHE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −41% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: TRUSK® is #5 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.8).
1,000 reviews of TRUSK®. Filter by what matters to you.
Livraison de qualité et livreur au Top
Ponctualité du livreur et bon état des colis
Très bonne qualité de service ! Toute l'équipe est à l'écoute et performante.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
Livreurs au top
Merci Super expérience de livraison 👍
On ne pouvait pas mettre zéro étoiles malheureusement. Mensonges sur mensonges, refusent de livrer la commande qui est sans cesse reprogrammée puis encore non livrée. À fuir - grosse arnaque. Je conseille sérieusement à IKEA de changer de transporteur.
J'ai reçu un sms le 12 mai pour confirmer ma livraison le jeudi 15 mai. Bien sûr il est noté horaire entre 8h et 18h. Je pose ma journée le lundi pour le jeudi comme ça pas de souci j'ai moi aussi le temps. À 15h45 je reçois un sms me disant de reprogrammer la livraison. Sérieux ! le jour J pleine après midi aucun appel, rien, juste un sms pour me dire de reprogrammer ma livraison. Elle me propose que 2 créneaux qui ne sont pas possible avec mon emploi du temps donc j'ai annulé ma commande. Je ne recommande absolument pas cette société
SUPER ! A l'heure, très aimable et tous les colis en bon état
L'information précise de l'approche du livreur est précieuse pour gérer son emploi du temps.
Livraison programmée et payée mais le jour J, un SMS pour m'indiquer que c'est annulé et qu'il faut reprogrammer. Aucun appel, aucune autre information.
tout à fait bien, rien à redire.
Excellent suivi, site ultra simple pour décaler et affiner la livraison, livreurs top sympas et prévenants. Ça change des autres compagnies de livraison !
Tres satisfaite de ma livraison. J’ai été prevenu la veille et 20 min avant d’arriver le livreur m’a appeler pour me dire qu’il arrivait. Ils etaient serviable et ont laissé mon colis à l’interieur. Rien à redire.
TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
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