Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
Very easy to order my Umi Tea Set. Terrific follow-up from the seller. The order arrived well packaged with clear directions if I happened to encounter a problem with the shipment, which I did not! Th order arrived when promised and I would definitely order from Um again.
Excellent products, I purchased a tea pot. I use it almost daly. It is easy to clean and still looks as good as the day it arrived.
Beautiful and great to use!
Love my teapot, I use my Umi Teapot daily, got my teapot, well wrapped, no damage, Thanks.
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Such a lovely gift from a company that I will definitely order from again. Their range of products is really great, and they explain the uses and origins of their different wares. It just makes drinking tea a lovely and elegant experience.
I bought two tea pots. One is cast iron and the other is clay. The first thing to know as a buyer is that what they say about their products is true. Their detailed descriptions are accurate to the letter. The iron on is a perfect size for my needs. It does rust a little on the inside but they mention that is intentional and in China is a source of iron. The shape and coloration is accurate. The clay pot is stunning. Natural colors of the clay and workmanship are excellent.
The delivery was quick, and the quality is superb. They were the Centrepiece of our Chinese tea ceremony at our wedding. The textured outside brings a feel of class and elegance to the cups, and the designs were perfect with no blemishes anywhere! I really enjoyed using them, and it also go the seal of approval from my Chinese parents in law.
I appreciated all the options that Umi Tea Sets offer in a wide range of styles and prices. As someone who is new to tea, I appreciated that there were detailed descriptions of each product including a bit about the material, uses, and significance of the product. The website is user-friendly making it easy to explore the many options in one place. I ordered a tea pet as a gift and it came in a timely manner and was carefully wrapped to avoid breakage.
After creating a website about Yixing teapots for my art history class, I wanted to buy one of my own. As soon as I saw the teapot of my dreams listed with Umi Tea Sets, I knew I had to get it for my birthday. Because of its small size (it fits in the cup of my hands), I don't brew tea in it. Still, I look forward to buying more from this seller and others who deal with Yixing teapots because I was not disappointed with my purchase.
I gave this tea set to my friends for their wedding and they absolutely loved it. The cups are beautiful and nice to hold. They said it was the first gift they used!
Bought my wife a set for her birthday and she was absolutely blown away! She loved every peice of it!
Very good conditions and the staff
I bought a complete tea set and it looked amazing! We have been enjoying lovely tea-evenings where we sit down and have a moment together while enjoying tea. Their customer service was quick and amazing. My order was late, so i contacted them as I had paid for express-shipping but due to circumstances, they could not deliver the product within the promised timeframe. When I contacted them about it, they nicely paid back the fee that I paid for the express shipping. Overall nice shopping experience, great product and amazing customer service. Would definitely recommend!
I bought few items Umi Tea Sets were offering few months ago and got it really on time that was announced. In my order were Purple Clay Round Tea Cup With Infuser, Chinese Calligraphy Purple Clay Tea Cup, Yixing Purple Clay Dragon Tea Cup With Infuser and my new tea pets - a Set Of Two Color Changeable Swan Tea Pet. Since that moment they became the irreplaceable everyday items in my tea moments. I’m using it for brewing Pu-erh teas of different kinds. Beautifully shaped teacups are the indispensable items for a tea collection specialy in brewing teas like Oolong or Pu-erh. The qualities and the taste of tea is improving daily and in my belief this is directly linked to the purple clay (ZiSha), found only in the Yixing, Jiangsu province of China, from which those teacups are crafted. It os obvious that the highly skilled craftspeople create it. It fits in a hand perfectly allowing a person who is brewing the tea a great pleasure in enjoying the looks of a teacup as well as the exquisite tast of the tea brewed in the Yixing Purple Clay. The teacups are excellently crafted and furthermore one can’t be burned while using them - the handle is so well placed and the lid fits perfectly. And we have to know the Yixing tea pot or tea cup is considered as the best possible way to steep tea specially Pu-erh teas or Oolong teas. As the time goes by, by using my Yixing Purple Clay tea cups my tea brewed in them creates a very special aroma and the same tea as before it now tastes much much better. It os because Yixing Purple Clay has a unique adsorption-It is continuing to absorb tea aroma when tea cup is used, and after a long time, it creates the unique aroma. Therefore, the tea cup only can make the same type of tea to avoid flavor mixing, which affects its taste. Second: The more nourished, the more spiritual: For many appliances, the more you use, the older they are, but the more you use, the Yixing Purple Clay Tea cups the better it is. The tea cups’ body becomes more and more shiny, smooth, beautiful and mild after frequent cleaning it by warm water. I’m using them for Pu-erh and Oolong as I say before so for hot and warm but as far as I know they also can be used with cold water. Therefore Yixing Purple Clay tea cups are proved to resists hot and cold temperature: its sandy and it transfers heat slow, so it has a good stability of hot and cold, and as far as I know even if burned directly on the stove, it will not be split. I do highly recommend the Yixing Purple Clay Teacups as a must have to a real tea lover from the bottom of my heart. Vesna Matulić vesna.cvrcak@gmail com
I've bought a few things from this site and they have been great quality. The blooming tea you can get from here is something I've not seen before anywhere else and it's made a great gift. I also got a beautiful celadon glazed tea holder that did not disappoint. It's probably my favorite tool in my tea set, it's so pretty. I like Umiteasets for the unique collections of tea tools you can get and with easy shipping. I still have yet to try their tea aside from the blooming tea, but I wouldn't expect anything but good quality from them. It still takes a while to arrive, at least over to the United States, but it's arrived with good timing, without problems. I like that they also have deals occasionally and great customer service.
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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