Very nice well made tea sets shipping…
Very nice well made tea sets shipping was very fast, Excellent customer service

Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
Very nice well made tea sets shipping was very fast, Excellent customer service
I ordered a beautiful cast iron teapot from UMI, and the service was wonderful. I received my teapot in a short time. It was well packaged and exactly as pictured. I had been looking for a cast iron teapot for quite some time and wasn't sure about purchasing one. The kind woman who helped me online assured me of the quality and even offered a discount! I am so happy with my purchase and would heartily recommend UMI to anyone who is looking for any tea service. Thank you so much!
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I ordered several tea set items from Umi Tea Sets. The quality is good, and all items were accurately described. Items were delivered on time and well packed.
I got three items from Umi - a monk tea utensil set with sandalwood holder, a color changeable golden pig tea pet, and a Japanese bamboo gongfu tea tray. Shipping was standard and the monk and pig tea pets came as described in good condition but the gong fu tea tray came defective. The wood is cut unevenly so the plastic tray underneath does not fit properly - the right edge of the tray is wider than the left so the black plastic tray pops out on the bottom right side when you're looking at the from the top down. Think crooked trapezoid rather than a rectangle. The plastic tray also feels low quality. They told me initially that I was responsible for return shipping to return the item, which I thought was ridiculous since this was a quality defect issue. They then offered me $15 USD compensation for the shipping but shipping from California back to China cost $103 USD (the entire cost of the tea tray)! When I complained they said the best they could do is $20. I then told them that was unacceptable so then they offered me $30 and asked me "can you find a economical shipping way to ship it back?" After this I gave up and just decided to keep the defective tea tray. Flash forward to today. They had the audacity to email me a BRIBE of a $59.98 value Jian Zhang gongfu tea cup "gift" in exchange for a 4 or 5 star review on TrustPilot or ResellerRatings.com. So buyer beware - the items may come defective and there is effectively no return policy. AND they bribe previous buyers for 4 and 5 star reviews.
Super sketchy company that tried to bribe me with free product for a review.
Received our set in perfect condition and loved the set we ordered. Beautifully made and would definitely order again in the future!
On several occasions I have been pleased to find unique products with a fair price and great quality. From hard-to-find Tea Caddy of all sizes, shapes and materials, to teapots and other accessories. Well packed, fast shipping. Can only recommend.
I have ordered from Umi Tea Sets multiple times for my club. We have gotten a gonfu tea set and a kyusu tea set, both of which arrived in beautiful shape and work flawlessly.
This Place rules! I use my frog fikter all the time as well as my yixing zisha teapot! I highly recommend shopping here!
After buying 2 Japanese wooden teacups for my mother last Christmas I bought myself 2 in April. They are lovely to drink from. They arrived safely and well packaged.
I have ordered a few items from Umi Tea and the service and quality is excellent. Items are packaged and shipped with care. Thank you and continued success. Peter Choles
Amazing tea and amazing tea sets.
Absolutely gorgeous tea pot. Well sculpted and just beautiful
I ordered a Tea pet for my girlfriend, Umi tea was quick to ship my order. The package itself was very well boxed up, I can't think of a single complaint.
My tea set came very fast and is super nice quality. I love it! 10/10 would recommend!
I ordered 1set of purple clay tea set with induction cooker (the top one). The package is very well packed, all the way ship from China to London within two weeks time, second to none, I was very delighted with my purchase. Very good communications is well. This company is very nice to deal with and I will strongly recommend
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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