U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
The price for a 10 day rental was good. Had to take 2 shuttles from airport. Taking an hour. Then going into a dark, dirty, scary, empty, office building. New clerk was helpful, but don't think he'd been trained enough. Car was clean & very nice. On return had to wait on curb of busy st. for shuttle taking 1.5 hrs. (Office is very close to San Diego airport by miles)
Non sono solito scrivere recensioni tanto meno negative. Noleggio auto in tutto il mondo per lavoro da più di venti anni e questa cosa accaduta mi ha fatto veramente uscire di testa. Consegno in data odierna la macchina e mi comunicano che ho fatto un leggero graffio al paraurti anteriore, cosa impossibile visto che ho usato la macchina unicamente come spostamento da una città all'altra in autostrada. La cosa che mi ha fatto più arrabbiare è che sospetto che sia dovuto al fatto che non ho acquistato la loro copertura assicurativa poichè appunto sapevo di usare la macchina unicamente come trasferimento e non per un uso intenso. Professionalità scarsissima, neanche si sono degnati di controllare la macchina con me al ritiro e quando riconsegnata non si sono nemmeno degnati di darmi spiegazioni. Aggiungo che ho dovuto aspettare il loro servizio di navetta gratuita per più di mezzora all'aereoporto. Insomma sconsiglio fortemente la compagnia, non fatevi abbindolare dal prezzo basso e stateci alla larga se non volete brutte sorprese. Agenzia di Lamezia Terme Claudio
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The people were great and the car was perfect. The pickup from the airport was a bit longer than expected, but I had the time. Only if I had read the information sooner, I could have called for pickup while I was getting my luggage. Which I will do next time I rent a car from them. It was a smooth experience.
van handled well, was comfortable and large enough for all to be comfortable
Bardzo szybkie i wygodne wypożyczenie auta. Bardzo dobre auto. Długie oczekiwanie na zwrot kaucji.
The rental is 10 km away from airport. The nasty lady who picks up/make the reservation didn't like my card. It was a debit not a credit which I used many times before to rent cars from other companies, but she refused all other means I proposed (pay cash/set up a deposit, etc.) with a dumb determination worthy of a better cause. She left me in that remote location with my wife and 2 children. Definitely a no-go!
The car that I booked and the one I was given were completely different. I booked an automatic hybrid car. But I was given a small manual petrol car which has been very disturbing for me. As I was in Italy to do a roadtrip and the reason I booked hybrid car was to save fuel and comfort. U-Save has spolied my holidays as I did not have any other choice at the last moment to find another rental car and they said they also do not have any automatic car let alone hybrid. So the service is not great and it is worth to spend a bit more money somewhere else so you can rest assured that you will get what you are paying for. The solution that is offered to me after all the trouble I had to face for 8 days was a refund of €30. They just did not care how they have spoiled someone’s holiday and also the amount of fuel that I had to pay for that small AygoX car. U-Save is just not reliable or trustworthy. And on top of all this, the customer service at the desk of pick-up did not provide clear instruction of where the pick up is at first. After waiting for 30 minutes, they sent a video of where to go. The staff did not have good english speaking or listening skills. I had to go through a lot of issues with U-Save and would definitely not recommend to anyone.
Fast, cheap and good cars
אני רוצה לתת ציון לחברת השכרת הרכב U-SAVE בשדה התעופה בווינה, אוסטריה. נתחיל עם הציון שאני נותן להם הוא 10. הזמנתי את הרכב הקטן ביותר בקטגוריה, קיבלתי סיטרואן C3 שזה שדרוג לרמה 4. שילמתי מחיר ממש זול של 138 יורו עבור חמישה ימים מראש. ביקשתי להמשיך עוד 3 ימים והם אמרו לי שזה יהיה אותו מחיר ליום שזה בערך 28 יורו. וכך המשכתי עוד 9 ימים ובסך הכל 17 ימים. המחיר ששילמתי כלל ביטוח כיסוי מלא. אני רוצה לציין את הנציג האדיב והמקצועי אנדראס. ואת הבחור השני שהסיע אותנו משדה התעופה בווינה למשרד. חברה מעולה, נציגי החברה מקצועיים ואדיבים. ציון 100.
It took a hour to get the car even though I arrived at the pick up time. This would have been irritating enough but having a tired toddler with me made it more difficult. I had to pay for extra cover as I don't have a credit card only a debit. The guy on the counter then Couldn't be bother to check over the car as " it now have extra insurance". He then Messed around washing the car when I said I was happy with a bit of dust as I just wanted to get my son food. This is after it took 30 mins just to be seen. It got worse when I returned the car. I arrived & the first thing he did was check my mileage. He then claimed I had done over 800 miles when the limit was 500m. Now I can guarantee I have not to spent most of the last 5 days driving. And definitely have not done 800 miles. He kept showing me the figure he supposedly took when I picked up the car though he didn't do it in front of me as he couldn't be bothered doing the checks with me. He then decided to write down damage that had been there before I got the car as new. I asked him if the car had a tracker he wasn't happy and started shouting that he wasn't a lier and I was insulting him as he was just going by his figures that he had written down so he must be right. The worst of it was the service remember had been on the entire time and had only dropped 200m before service from 500m to 300m. When I refused to pay the milage fine & asked for a manager they suddenly dropped the fine. It's an absolute scam. I knew for certain they were wrong but I'm sure others would have paid the fine. I will never use them again. The way they operate is a disgrace & the fact they tried to scam a milage penalty is a disgrace.
U-Save Vancouver is my favorite car rental business. The customer service is excellent (helpful, kind, courteous, responsive, and communicative) and their selection of cars to rent meets my needs. I will keep returning to rent their cars. Thank you, team!
Absolutely appalling experience. I had paid in advance for a 3-day car hire, expecting a smooth process. Instead, I was met with outrageous demands for a £138 payment OR a £2,500 deposit on arrival. This was never mentioned during booking. The employee, Ismail, was aggressive and completely unprofessional. He pressured and bullied me into paying the £138, warning that even a minor scratch on the alloy would cost over £300 – blatant intimidation tactics. I had specifically booked and paid for a full-size SUV – but was told on arrival that only manuals were available, and I'd have to pay even more for an automatic. They then tried to palm me off with a small SUV for the same price – totally unsuitable for my needs, and not what I paid for. What really crossed the line was Ismail asking me to secretly pay him extra – in cash – just to get the car I had already paid for! He told me to leave a £20 note on the seat, not to tell anyone, and claimed he was “doing me a favour.” This was a disgusting scam – completely unethical and clearly dodgy. To make things worse, the car I was given – despite being a 2024 plate – was in shockingly poor condition inside. Parts were hanging off, the mirrors were wobbly, and the overall state of the car was disgraceful. Do not fall for this company’s lies. They are scam artists, and Ismail in particular is aggressive, dishonest, and operating in a very shady manner. This company should not be in business. Avoid like the plague. You've been warned.
Prices were great. The car had not been washed or cleaned properly from the last renter. The indifference and lousy attitude of the desk staff was underwhelming. Easy return. Friendly staff on duty when we returned the vehicle.
Everything was easy: pick up, return, excellent car and price, policies. One of the best experiences I had in rental cars
Avoid at all costs – terrible service and scam tactics! We had an awful experience with this car hire company. The staff were incredibly rude and unprofessional from the moment we arrived. They left us waiting under the scorching sun for over 45 minutes with no explanation or apology. To make things worse, they refused to accept the full insurance we had already purchased online and forced us to buy their own overpriced coverage – four times the price! It felt like a total scam. Do yourself a favor and stay away from this company. They are dishonest, unhelpful, and clearly only interested in squeezing extra money from customers.
U-SAVE, made renting a car an easy, painless process, retrieving, and dropping off my vehicle.
It's an excellent experience with U-save
Easy pick up, drop off and price.
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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