Da evitare!!
Da evitare!!! Senza biglietto aereo non noleggiano auto però via internet non informano e il pagamento è stato effettuato. Una TRUFFA!!!

U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
Da evitare!!! Senza biglietto aereo non noleggiano auto però via internet non informano e il pagamento è stato effettuato. Una TRUFFA!!!
This car rental is a scam, they supposed to be ban. Scam people with hidden policies after making payment.
If i could give this agency a negative star i would! They are very rude and refuse to fix any of the issues they have caused. I called about a charge to my account and they continually advise me that i received an email stating what it was for in which i have yet to receive. I was advised if my deposit being returned 7-10 days in which i have not received as well. The first person i spoke to advised me that they would refund it back starting the 7th but the car was returned the 2nd which makes it now the 14th -16th to expect a refund while the car was returned on the 2nd. The second person started talking to someone else while i was on the line then hung up. The third person told me to contact Expedia for my refund which i don’t understand because u-Save is who put the $500 hold on my account. Do not! I repeat do not rent with this company. They will charge you fees and hold onto your deposit until they feel to release it. The representatives are useless and do not assist with any of your concerns. Oh and let’s not forget i was charge a$100 fee for no show/ cancellation when i clearly canceled due to my flight being delayed. Save yourself and DO NOT RENT WITH THIS AGENCY !!
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worst car rental company ever! They lie about everything! The customer service is atrocious! They force you to buy extra insurance and toll passes. My rental was Tampa airport. You have to get picked up! Not at airport! Took an hour! They gave me a smaller car than promised and charged an extra $700 in insurance and toll passes! Others in line had reservations but usave had run out of cars! Rediculous! I had an emergency so had tp drop my car off 5 days earlu. They promised me a refund for unused days. Manager Ricardo spoke to me himself and now denies everything. I called customer service who did nothing about it. They said each one is an indivodual francise. This company is the biggest scam! Stay clear of them! Don't even think about renting a car from usave! They are your worst nightmare!
I rarely write reviews, but my recent experience with U-Save Poland (Warsaw - Chopin Airport) has been nothing short of frustrating and unfair. What initially seemed like a cheap and straightforward car rental has turned into a nightmare that I would advise anyone to avoid. I rented a car for £15/day, which I thought was a steal, especially with the promise of insurance and unlimited mileage. However, this low price was clearly a bait-and-switch tactic, as I soon discovered. When I picked up the car, I was told that someone would meet me at the drop-off location for a damage assessment. Fast forward three days, and I returned the car—only to find that no one was there. I emailed U-Save explaining I was at the location, and instead of sending someone out as promised, they simply told me to return the keys to the office. Then came the real shock: After flying back, I was charged nearly £700 for damage to the car—front bumper—but here's the kicker: I don’t even see the damage. They attached a picture of the bumper, and it looks perfectly fine to me. There is a very small stone chip which i couldn't even see on the pictures (unfortunately i can't attach a picture to show you), which I know would cost around £50 to fix in Poland, yet U-Save decided to charge me a hefty amount without any legitimate explanation or evidence. To make matters worse, U-Save sent me one total invoice, conveniently matching the amount of my deposit, give or take £20. Luckily, I’m currently in contact with American Express, who have been very helpful so far in addressing the issue. I’ll be sure to keep everyone posted on how this unfolds, but as of now, I highly recommend steering clear of U-Save. They are clearly using underhanded tactics to make extra money at the expense of their customers. The lack of communication, the failure to follow through on their promises, and the unjustified charges have left me beyond disappointed. This company has no integrity and clearly uses these shady practices to make money off unsuspecting customers. I would strongly recommend avoiding U-Save at all costs unless you want to risk paying far more than you agreed to for a car in questionable condition. I’ve rented cars many times, but this was by far the worst experience I’ve ever had. A warning to anyone considering U-Save: Stay away.
1) They aren't the airport; 2) The shuttle is "10 minutes away" for 1:38 hour; 3) They made you wait inside for another 2 hours; 4) They force you to buy extra insurance; 5) They misinform you about requirements. It should be enough for this "business" and let me summarize these 5 bullet points more eloquently - THE WORST CAR RENTAL SERVICE EVER!
(Bergamo Italien)Locken einen nur mit angeblichen billigen Preisen an. Bei mir hieß es dann das meine gebuchte Versicherung nicht gilt weil ich es bei Drittanbietern bezahlt hatte somit musste ich 92€ zahlen und im Klein gedruckten stand auch das ich im Falle eines Schadens einen Selbstbehalt von 1.200 € hätte es waren halt 5 A4 Seiten mit extem kleiner Schrift sehr unübersichtlich ich habe es aber in chat-gbt laufen lassen und in 2 sec analysiert bekommen. Der Typ meinte zu mir nähmlich das ich mit 92€ mit 0€ Selbstbehalt versichert bin also er hat mich praktisch einfach Angelogen. Das Auto war nicht voll getankt nur zu 70 % !!!
metto 1 perché non si può mettere di meno, sconsigliatissimo perché fregano la gente per il rimborso e cauzione , si inventano le cose per fregare i soldi
Degna di lode la gentilezza dell'addetto al noleggio (un ragazzo neo assunto del sud italia) e anche dell'addetto presente alla riconsegna del veicolo. L'auto era quella che ho prenotato (oltretutto nuovissima con 0 km). Il risultato è che riutilizzerò il servizio... Veramente B R A V I ! ! !
I strongly do NOT recommend this rental agency. I was shocked after arriving Tampa International Airports car rental wings that I had to wait 30 minutes for a shuttle off property. I arrived at the rental office only to find my 10:30 car was given away because my flight was delayed and I arrived at the office at 1:30. I was able to Uber but I sat in a parking lot outside in a sketchy part of downtown alone. Please do not use this company regardless of location.
L'agence se trouve à l'extérieur de l'aéroport de Tanger impossible de si rendre à pied avec des valises, ils faut appeler à plusieurs reprises pour qu'une personne daigne vous répondre.Arrivée au bureau l'agent cherche à vous faire payer des frais supplémentaires.A bannir.
Lusingato dai prezzi bassi ho prenotato tramite il sito carjet un'auto da ritirare presso USave. Ho acquistato online pure l'assicurazione per l'azzeramento delle franchigie.Al momento del ritiro dell'auto mi è stato detto che l'assicurazione da me acquistata non dava adeguate garanzie e che avrei dovuto acquistare la loro assicurazione ad un prezzo a dir poco esorbitante. Ho quel punto ho deciso di annullare il contratto e rivolgermi ad altra società di autonoleggio sicuramente piu seria e trasparente. Chiaramente ho perso i soldi di noleggio gia pagati online
Una volta atterrati a Bergamo provo a chiamare e mi dà numero inesistente. Alla fine arriva il tipo e anziché venirci a prendere con un transfer, arriva con una macchina piccola tra l'altro già piena di gente. Abbiamo dovuto aspettare che accompagnasse prima queste persone per poi tornarci a prendere. Per farla breve, ci lascia per due ore e mezza sotto l'acqua e al freddo ad aspettare . Mai più. Non prenoterò mai più con queste persone
The worst car company to rent very deceiving prices,STAY A WAY - 0 star.
Hacerse responsable de reparar cuando el carro falla
Nice easy hire from U-Save Austria at Vienna airport. We had booked a Fabia automatic (or similar). We were ‘upgraded’ to Dacia Jogger auto. It had plenty of space and all the kit you need except CarPlay (but it did have Bluetooth and a phone holder so navigation with Waze was simple). Car was clean and well maintained. We had no issues at all with Hire location was offsite, but only a 5 minute transfer. Welcoming, pleasant staff. No pressure on insurance upgrades or vignettes for the tolls (vignettes were available to buy, but it was cheaper to use the official app). All in all a positive experience.
I had a really bad experience with this company, and I would like to warn everybody not to use them. I made a reservation with them to pick up a car at the San Diego airport. My flight was delayed by an hour, so I got off the plane at about 5 PM instead of 4 PM. Their office is supposedly open till six. I started calling to be picked up by their shuttle at about 5 PM but apparently they didn’t care about my reservation or take it seriously so they just shut down and went home. No one was answering the phone. I called their main office and a nice agent tried calling them and told me yes the San Diego office is not answering the phone. I laughed and said yes that that’s why I called you. She tried to bump my problem up the chain by talking to some higher-ups in the company named Pedro and Carlos who promptly sent a shuttle driver out to look for me at the Los Angeles airport. I’m not making this up. It’s just unbelievable how stupid these idiots are. I wound up stranded and without a car or a ride. I took an Uber to my destination and rented a car from a different company The next day. don’t use u save or you will be sorry. They are not accredited by the Better Business Bureau so I should’ve known better.
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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