incompetent or dishonest?
I cannot decide whether they are incompetent or dishonest, or maybe both. Do not trust them!

U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
I cannot decide whether they are incompetent or dishonest, or maybe both. Do not trust them!
Scammers alert! If I could give 0 stars, I would. Horrible and unsafe experience with this company. We rented a car from Green Motion Los Angeles and the trip turned into a nightmare. First, they closed the airport desk early, forcing us to pay for Ubers to and from the rental location the next day—no compensation offered. Then, the car’s tire exploded on a desert highway, putting us in real danger. This was clearly due to poor maintenance, not a road hazard. They blamed us, forced $300 extra insurance on us without proper explanation, despite our existing coverage with WISECARS and used misleading tactics at the counter. Their only response? An insulting 20% off a future rental. I will never rent from Green Motion or U-Save again. They are dishonest, unsafe, and careless. Avoid this company at all costs—they cut corners on safety and customer care. I will also be filing complaints with consumer authorities and my credit card provider.
They are scammers. The car had pre-existing damage that was not disclosed when I picked it up. Upon return, they attempted to claim all the damage was new and tried to charge me for it. Unless you have photo evidence from before and after, they will try to make you pay for issues that weren’t your fault. This is a complete fraud — be very careful and document everything.
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WARSAW airport- SCAMMERS . . . CHARGED 7,000 PLN Rented a car for 10 days , returned the car and no one was there to check the car, THIS IS THE MISTAKE, I left the country and they have my credit card , so they can charge anything they want , I have been charged 7000 PLN for small scratch in the front glass , which was not there , THEY MADE IT. I used property parking driving inside the city and the front glass damaged, HOW ? AND THEY USE ANOTHER TRICK IF YOU BUY FULL INSURANCE WITH 0 LIABILITY, YOU WILL BE CHARGED FOR STAINS ON THE SEATS . . . THEY DID IT ALREADY AND WILL DO IT. NEVER EVER LEAVE THE COUNTRY WITHOUT CHECKING THE CAR WITH SOMEONE IN FRONT OF YOU, EVEN IF YOU TAKE A VIDEO , THEY WILL FIND SMALL THINGS TO CHARGE YOU
Mai mi era capitato nella mia vita una agenzia peggiore di questa! Noleggiata un auto all'aeroporto di Ancona giorno 06/05/2025, l'auto a dir loro mi viene data con il pieno di benzina ma non appena sposto la lancetta del serbatoio cala di una tacca. Loro dicono che è perché è digitale. Morale riconsegno l'auto alle medesime condizioni ma mi viene contestato che l'auto non ha il pieno. Spiego cosa era successo quando l'ho ritirata ma dicono che non è così. Insomma per si e no 5€ di benzina mi viene addebitato 44€! Praticamente più del costo del noleggio!! State alla larga da questo noleggio auto e non lo dico soltanto io, ma le tante recensioni negative scritte qui e ovunque. Pensate che avevo anche fatto l'assicurazione extra e casomai mi sarei confuso per 5€ di benzina!! Contratto RNT 33300 Aeroporto Ancona
Sinceramente non capisco le pessime recensioni. Per la mia esperienza: - noleggiata tramite broker ad un prezzo bassissimo - Toyota yaris cross hybrid seminuova, in perfette condizioni - consegna rapida - riconsegna rapida - mi hanno anche abbuonato 3 minuti di ritardo, oltre l’ora di tolleranza. Cosa per niente scontata… con un’altra compagnia ho dovuto pagare una giornata in più, per pochi minuti - hanno eseguito lo storno della cauzione in tempo reale mentre ero ancora presente e, dopo due minuti massimo, aveva già la somma svincolata sulla carta. Esperienza eccellente.
Rented a car for a business trip, booked everything online. When I filled out everything I stated my flight arrived at 7pm and was reassured by the site I would have someone from the rental place pick me up. I arrive on time and text the number provided in the confirmation email of my terminal and my reservation number just to get a response of our shuttle is closed and you'll have to take an Uber. Most of the rental places are like 5 minutes from the airport. Not this one they are like 15 minutes away in a rough looking neighborhood. After the now $25 Uber trip, I arrive for my vehicle to be told you barely made it we close at 8. At this point I'm already highly annoyed so I just do what I need to do for my car. He asks for a $250 deposit and my insurance info so I put it on my credit card and leave. A couple days later I return the car and tell him I need a receipt to turn in for my company credit card. He tells me I should get it in 20 minutes and the deposit will be issued back to my card. Two days later and several emails I finally got the receipt and now 2 weeks later I still do not have my $250 deposit back. Will never use this company again and would strongly advise anyone else against it.
They are SCAMMERS! Never every rent a car from them! They tried to scam me by saying that there were damages to the windshield and back of the right mirror. A U-SAVE guy was inspecting the car for 15 minutes, every single inch of it trying to find something and scam me. I was so upset as I had rented multiple cars before in Poland, Canada and the US. When I left, I looked behind when 4 guys just returned a car to U-Save. The same guy walked around the car for 10 seconds and he said that the car was fine. When I went to the office at the Chopin airport in Warsaw to complain, another U-SAVE rep said that the other guys had bought extra insurance and I did NOT. So I told him that you wanted to SCAM me by getting money from my insurance on my visa. They are SCAMMERS! Stay away from this rental company, especially the one in Warsaw, Chopin airport! The employees will SCAM you!!!! It is a GANG!!!
I had one of the worst car rental experiences of my life with U-Save, booked through Rentcars. At the time of return (7:00 AM), their location near the airport was completely deserted. No staff, no shuttle, no instructions. The office was unlocked but unattended. I was traveling with my husband and several suitcases, trying to catch an international flight back to Brazil. A random worker from the back of the lot told us to leave the car and key there. We left the key on the desk, in front of the computer, and rushed to call an Uber. I now fear that they may claim the car was not returned — but they have security cameras and the Uber driver is a witness. The problems started when I picked up the car: hidden fees, unexplained charges, and a very rude employee who just said "pay or no car" — even though I had a confirmed reservation with everything pre-paid. Worse still, there is no way to contact U-Save or Rentcars easily. No real customer support, just automated replies and no email available. This is unacceptable. I feel abandoned, mistreated, and scammed. I will never rent with U-Save again and strongly advise others to avoid them. Rentcars should immediately stop working with such an irresponsible partner.
April, 2025. After calling from the airport to be picked up and taken to their lot, we had to wait half an hour (they said 10 minutes by phone). The pick-up took an hour in total — clearly the car wasn’t ready, and they were stalling. I had to use their restroom, and it was an absolute disaster. Dirty, no toilet paper or trash bin, and used sanitary pads were scattered around the corners. They brought the car freshly washed, still completely wet and dripping, so it was impossible to inspect it for damage. The employee assured me that there was no damage. When I returned the car, the employee went straight to the fender, pointed at a light scratch, and demanded €181. Since I had full insurance, I refused to pay. Later, they charged €281 to my card, adding some administrative fees and vehicle downtime. I believe this was a clear scam and an attempt to profit off of nothing — the rental is cheap, but they find ways to make money. If you spot the scratch when picking up the car — fine. If you don’t — they scam you. I will never use this company again. Even though I didn’t suffer financial loss in the end, dealing with the insurance company took time, and it’s very unpleasant to have your holiday spoiled like that at the very end.
There was an unexpected high deposit and mileage limit hidden in small print. After getting the car, had to turn around after leaving rental store because the Ford Explorer would not accelerate and was not able to cancel reservation. Then our $500 cleared the bank instead of being a pending hold. Would not recommend this place at all.
Pessima esperienza a Catania. Le ragazze hanno fatto di tutto, fino a sostenere che l'auto non era disponibile, per farmi rimunicare alla prenotazione e poter vendere il noleggio dell'auto che avevo prenotato a prezzo maggiorato del 150% visto la grande richiesta che s'era verificata quel giorno. Brutto biglietto da visita per la Sicilia, U Save al limite della rilevanza penale.
SCAM ALERT! Beware—just like many others, we never received our $1,000 deposit refund. They issued a fake receipt claiming they processed the refund, but our credit card company confirmed that no refund was ever received. This business is running a scam—avoid them at all costs! I sincerely hope they are held accountable for their dishonest practices and we get our refund back.
Fuyez, ils feront tout pour vous faire dépenser de l’argent. On a loué une Dacia Jogger 7 places à l’aéroport de Tetouan. D’abord, après le paiement en ligne, il faut réclamer la confirmation de réservation, c’est alors qu’on vous envoie un simple email, sans contrat, sans condition. on avait réservé et payé un réhausseur qu’ils n’avait pas. Pas de remboursement, car il n’y a pas de contrat et « c’est pas dans le système « ils ont juste dit qu’on en avait pas besoin. Ensuite ils forcent pour le rachat de franchise, alors que je l’ai avec ma CB. Mais heureusement que je l’ai prise quand même car quand vous rendez la voiture, ils vont chercher sous le pare-chocs, à un endroit que vous ne pensez pas regarder et là c’est scratché. Il faut payer 300€ (juste sous la franchise) ou ils prennent la caution. Vous êtes pressés, vous avez des enfants, vous ne pouvez rien faire. FUYEZ, FUYEZ, il y a pleins d’autres solutions sur place. Les taxis vous attendent à l’aéroport et vous emmène où vous voulez, puis il y a pleins de petites agences honnêtes qui ne vous demandent pas de caution. Ne faites pas travailler Green motion, U save et hire group, le Maroc vaut beaucoup mieux que ça.
They will force you to buy their overpriced insurance despite having your own insurance.
They will force you to buy their overpriced insurance despite having your own insurance.
Agence de Catane. A fuir! Nous réservons via Doyouitaly en ligne avec une assurance platinium payée via le site. Arrivés au guichet on sent bien qu'ils veulent nous vendre une deuxième assurance, la leur, mais on refuse. Ils refusent ensuite de prendre la carte de crédit du conducteur sous prétexte que son nom est effacé et que sa date de validée est dans un mois. Sauf si...nous payons 300 euros de plus d'assurance chez eux pour la plus petite voiture qu'ils ont. La carte physique est bien là pour payer (pour voler) mais est refusée pour le dépôt de garantie. Ils refusent egalement de voir que la E-card sur l'application de la banque est bien au nom du conducteur. Des voleurs qui ne lâchent rien. Hallucinant la manière dont cela s'est passé.
Noleggiato all'aereporto di Orio Bergamo. Tutto sommato non male anche se le indicazioni sul voucher e sulla email ricevuta di quale navetta prendere per raggiungere l'ufficio sono sbagliate!! Per un pelo non finivo al posto sbagliato! Assistente gentile ma servizio di navetta (che poi è solo un'auto!) non efficiente......abbiamo dovuto aspettare un bel 20 minuti sotto la pioggia! Nessun problema con l'auto.
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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