U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
Prenoto un'auto per le ore 8 a Forlì, ricevo conferma di prenotazione. In aeroporto a Forlì l'ufficio è chiuso, aprono alle 8,30. Chiamo il numero e mi risponde l'addetto che sta arrivando. Alle 8,40 non si vede ancora nessuno. Arriverà in ritardo alle 9. L'auto mi serve per lavoro e devo tardare tutti gli appuntamenti, senza nemmeno che si scusino per l'imbarazzo della loro organizzazione. Pessimo!
It was my fault not to read the reviews before I book with this horoblel Co. Arrived at the airport no car no shettle no answer for calls. had to rent local that cost me way too much. Never again.
Kein Stern würdig!!! Erfahrungsbericht zur Autovermietung – leider sehr enttäuschend!!!! Ich habe leider sehr negative Erfahrungen mit dieser Autovermietung gemacht. Trotz gültiger Kreditkarte wurde meine Zahlung nicht akzeptiert, wodurch ich gezwungen war, vor Ort eine Zusatzversicherung in Höhe von 339 € abzuschließen. Da es bereits spät am Abend war und sich die Mietstation in einer abgelegenen Gegend befand, blieb mir keine realistische Alternative. Zusätzlich wurde mir die Kaution für das vollgetankte Fahrzeug bis heute nicht zurückerstattet. Mehrfache Kontaktversuche blieben erfolglos – ich erhielt immer wieder widersprüchliche Aussagen, unter anderem, dass es angeblich an meiner Bank liege. Insgesamt fühle ich mich in dieser Situation schlecht behandelt und intransparent informiert. Ich kann diese Autovermietung auf Grundlage meiner Erfahrung leider nicht weiterempfehlen.
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Servizio e personale 5 stelle, disponibili e rapidi. Auto nuove e ben pulite.
Transfer vom Flughafen Bari zum Büro des Verleihers U-Save hat nicht stattgefunden. Auf dem Voucher war eine nicht gültige Telefonnummer angegeben. Alle befragten Shuttlebusfahrer konnten uns nicht helfen bzw. transportieren und kannten auch die Vermietung U-Save nicht. Durch Ihre Hotline wurden wir telefonisch an das U-Save Büro vermittelt. Aber auch nach vereinbarten Treffpunkt und Zeit, kam kein Shuttle "Park to Air" um uns abzuholen. Nach 2 Std. sahen wir uns gezwungen, ein Taxi zum Büro der Vermietung zu nehmen. Die Kosten über 20€ wollte uns der Vermieter nicht erstatten. Beim Rücktransfer haben wir gesehen, dass kein "Park to Air" Shuttle verwendet wird, sondern ein normaler PKW ohne Aufschrift. Leider ist der Mietwagen nach 2 Tagen liegengeblieben und wir haben ein anderes Fahrzeug erhalten. Beide Fahrzeuge waren bei der Übernahme nicht gereinigt...der 2.te auch nicht vollgetankt. Die Mitarbeiter waren sehr unmotiviert und unfreundlich.
I read all the horrible reviews and decided to choose this company as they have the absolutely worst rating of all and I noted that even the big companies had little more than a single star rating - so it was just jumping in at the deep end - I found the whole process to be straightforward, I got an excellent deal for £211 for 2 weeks inc insurance cover and when I went to collect the car I was met by Ismael - I cannot say enough positive things about him. He was absolutely amazing and had me driving off within a few minutes. The return was equally easy again managed by Ismael and his cheerful smile. If I need to rent again I will choose these guys
Very poor service. My booking was cancelled without refund due to a flight delay, despite me advising of the delay well in advance. I was charged for a new booking. Now they are saying they didn’t take money from the broker, but I have seen their email to the broker demanding payment. They simply stopped responding to my emails.
Rented for 4 days Loas Angeles CA First the positive: Was a new Toyota Corolla and car was great on gas and everything. The problem: When arriving they had my pre-paid confirmation and would not accept my pre-paid insurance but did accept that I had coverage through USAA. I do not have a credit card, do not usually need it, and had to use debit for the security hold and was told there was an extra fee and it would be $300 hold and was ok with that. The paper work had nothing about the hold amount and it turned out they placed a $1,000 hold. Called them and got to talk to the manager on the second attempt, also the person who rented us the car, and he claimed he never said $300 and even would show us a video which was of course not possible. I filed a claim with my bank to cover us and when we returned the car we did get the $1,000 refund the following day. Will not rent with them again as I only deal with people who are upfront with me. If I was told $1,000 I could make an informed decision at that time.
Edited to add: Terrible review still stands. My $250 deposit was finally returned, however, a little after 2 weeks after returning vehicle. Total scam. Do not make reservations here. Reservations mean nothing. They will hold you hostage and upcharge you for your rental. This concerns the Houston U-Save, as doing business as THT Cars. My reservation was made 3/19 to reserve a car for the dates 5/23-5/26. Per the instructions in the confirmation email, I sent my driver’s license and insurance information (sent 3/19). I received several confirmation emails from U-Save concerning this reservation. On 5/23 I texted the provided number by Houston U-Save (833-330-0996) to let them know of my party's arrival at IAH per the instructions provided via the U-Save email confirmations. The text sent at 2:54pm included the exact door we were waiting by. I made several phone calls and texts requesting updates on the shuttle while waiting with my family at IAH. My GPS said the drive should from U-Save to our door should never have taken more than 20 minutes. We knew that it was advertised up to a 30 minute wait for a shuttle but we waited until 4:48pm when our party of women and children elected to take a nearby taxi. The taxi cost $20 and we paid $25 cash including tip. It should also be noted that I texted U-Save the day prior to my reservation asking if a family member could pick up the vehicle instead of myself. The agent replied that was not an option. The point is U-Save knew I was planning to make my reservation. When we arrived on location after 5pm we were told that reservations made online hold no weight and they have a "First come, first served" policy. Nowhere in the communication I received contained that information. I was offered a Honda Accord instead of the CCAR class I reserved, which was an upcharge. I was also told it was mandatory to purchase collision and other additional insurance to my rental. I provided my insurance details to the company in March (the agent I spoke with 5/28 confirmed they had this information), and it would have been great customer service if I had been informed it was insufficient for this rental. We returned the rental without incident between 5-6pm on 5/26. I sent two emails 5/28 requesting to be called by the franchise owner/manager during business hours. I received a phone call from U-Save at 7:20pm CST 5/28. I considered this hour inappropriate but did not want to miss the chance to hear management’s solution. His response was essentially that reservations mean nothing. Like the other agents from U-Save Houston, he told me it is a “first come, first served” basis at their operation. He kept referring to the contract I was forced to sign at the desk the evening of 5/23. I understand what I signed, but I had no other choice because U-Save did not honor their original car rental agreement. The verbiage from Expedia (used to book this rental) utilizes the following verbiage "Your rental may have mandatory insurance requirements that result in additional charges at the time of rental. Your card will not be charged upon booking. You will pay the full amount at the rental counter. Changes or cancellations should be made 72 hours before pick-up to avoid penalties." I understand the paperwork I signed at the U Save counter in Houston, TX. I had no option to refuse the terms provided to me. I was stranded with children, off site from the airport, already delayed significantly for the night at no fault of our own. We would have had to hire a taxi and wait for pickup, hoping the other car rental agencies were still open that late on a Friday night. Our car should have been available, or an upgrade should have been offered, without an upcharge. It felt like hostage negotiations tactics. To end up paying $336.93 for this rental plus a $250 holding charge is insane, when I had a reservation for $93.43. There are more than a few individuals that were affected personally by these events. The circumstances surrounding this reservation and the lack of remediation by management are completely unacceptable.
Das Monate im Voraus gebuchte und bezahlte Fahrzeug wurde mir bei der Abholung am Flughafen Catania nicht ausgehändigt. Meine Kreditkarte wurde nicht akzeptiert. Wenn ich jedoch eine Zusatzversicherung (240€, weit über Mietpreis!) abschliesse, würde sie akzeptiert. Dies ist übelste Erpressung! Ich habe dann mit der gleichen Kreditkarte bei einer seriösen Vermietung ein Auto geholt.
CAR NEVER TURNED UP this was at 12 at night leaving me and my son stranded rang the number 14 times no answer avoid this place at all costs this was at Milan bergamo airport they don’t answer the phone they provide you with disgusting hopefully shuts down soon SCAMMERS
Porque no puedo ponerles menos. Son una empresa de ladrones. Alquilamos una furgoneta en Viena, llegaron 2 horas tarde, pedimos una silla para un bebe 8 mese y nos trajeron un alzador y dijeron que era lo que había ,la furgoneta estaba en un estado lamentable,las ruedas desgastadas,un auténtico peligro circular con ella, además la furgoneta tenía pinta de ser de algún particular. Una empresa no puede tener los coches en tan mal estado.El trabajador que la trajo un impresentable. Nos negamos a coger la furgoneta por el mal estado, por la espera de 2 horas y que queríamos el rembolso por lo ocurrido. Y nos dice la empresa que no. Si quieres que te roben y jugarte tú vida en la carretera porque te dan un coche en mal estado está es tu empresa de alquiler de coche de Viena.
Avis location voiture U Save Naples J ai réservé en ligne sur carflexi pour 84 euro {3 jours} et paie un acompte en ligne. Arrivé a leur bureau de l'aéroport de Naples, ils refusent de me donner la voiture a ce tarif et m'annoncent 249 euro 😱😱😱 Face a mon mecontentement, le prepose au bureau me dit que pour moi ce sera 400 euro, ou aller voir ailleurs, il a du travail avec d'autres clients.... Je demande alors a etre remboursé de mon acompte,le prepose m'embobine avec des histoires en racontant que j ai reserve avec un broker (carflexi) et m'envoi balader. Il me demande de faire place aux clients suivant, ce que je refuse et il menace d'appeler la police, ce que l'invite a faire avec plaisir pour sortir de ce cauchemar. Finalement nous sortirons sans voiture sous les insultes en italien de ce prepose de cette societe que je vous conseille de fuir.
I returned car to Bari Airport. I arrived a little over a hour after the allotted time, due to traffic, I was left waiting 40 minutes before my car was registered as returned. Just standing there being constantly told the guy was coming shortly. When he arrived I was told everything was good with the car. I returned home to find a credit card charge of €73.20 for an additional days rental. I received no email or documented notice of this. I only discovered when I contacted the Broker economycarrental for an explanation. I appealed to n avail. I would not recommend based on delayed return acceptance and lack of transparency. Update 1st July As requested I contacted USave and presented my situation and got no satisfaction. Clearly no interest in customer service, only penalising people and accepting no responsibility for significant delays and poor service on their side. Extremely disappointing!! I do not understand your position. Because if this was the case, I would not have been left waiting 40 minutes. Also, at no point in our interaction have you apologised for delaying me or offering compensation. But you quite happy to charge me a days rental for returning 10 minutes late. Double standards in effect here. Shame on you!!
Ho noleggiato un'auto alla filiale di Bergamo Orio al Serio. Devo complimentarmi con loro non solo per l'ottima vettura, perfetta, nuova, pulitissima, ma soprattutto per il personale. Omar, anche se one man show essendo da solo, è riuscito a fare tutto (venirmi a prendere all'aeroporto, redigere i documenti, effettuare la riconsegna e riaccompagnarmi in aeroporto) in tempi brevissimi e con molta professionalità, mentre accoglieva allo stesso modo altri clienti. Davvero un ottimo servizio, complimenti.
1 Stern ist deutlich zu viel. Der Bumsladen hat meine Kaution tatsächlich 30 Tage behalten. Verdammtes Lockvogelangebot, ich habe erst ein Angebot buchen wollen mit Stornomöglichkeit. Bei der bezahlung lies sich dieses Angebot nicht buchen. Ich nahm also das um 1 cent teurere Angebot direkt darunter und habe gebucht. Ohne Stornomöglichkeit. Im Prinzip bin ich der Idiot, weil ich die Bewertungen erst danach gelesen habe. Geld verdienen haben die echt erfunden, Hut ab. 1. Nie wieder mit denen 2. Finger weg
⭐☆☆☆☆ Stay far away from U-Save at Palermo Airport – terrible service and damage scam! We arrived late in the evening and were met with poor lighting in the company’s parking area, making it impossible to properly inspect the car for scratches. The car we were given was dirty both inside and out, and it was nearly impossible to take proper photos of the car’s condition due to the poor lighting. It almost felt intentional, as if they were making it difficult to document the car’s actual state. Upon return, we were met with rude treatment and an accusation that we had caused two scratches near the trunk. That is a complete lie – we treated the car with care and had absolutely nothing to do with those scratches. All in all: A very bad experience. Arrogant behavior, shady practices, and zero customer service. NEVER rent a car from U-Save. Use ANY other rental company before U-Save – these people cannot be trusted. ⸻ ⭐☆☆☆☆ State alla larga da U-Save all’Aeroporto di Palermo – servizio pessimo e truffa sui danni! Siamo arrivati tardi la sera e siamo stati accolti da una scarsa illuminazione nell’area parcheggio dell’azienda, il che ha reso impossibile controllare correttamente l’auto per eventuali graffi. L’auto che ci è stata consegnata era sporca, sia all’interno che all’esterno, e con quella luce era praticamente impossibile scattare foto decenti delle condizioni del veicolo. Sembrava quasi intenzionale, come se volessero rendere difficile documentare lo stato reale dell’auto. Al momento della riconsegna, siamo stati trattati in modo arrogante e accusati di aver causato due graffi vicino al bagagliaio. Una menzogna assoluta – abbiamo trattato l’auto con cura e non abbiamo assolutamente nulla a che fare con quei danni. In sintesi: un’esperienza davvero negativa. Comportamento arrogante, metodi dubbi e totale assenza di servizio clienti. NON noleggiate MAI un’auto da U-Save. Usate QUALSIASI altra compagnia di noleggio prima di affidarvi a U-Save – queste persone non sono affidabili. ⸻
First they take ages to serve you. Then they try to sell you an insurance which in some instances is higher than the total rental price. Then when they issue the contracts online on your phone they insist you sign them there and then, without having the chance to check the condition of the car. Once signed, they give you the keys. Upon return, they already know what is wrong with the car, and they look for it and deduct any excess without giving you a receipt on the spot or allowing access to their pictures until you email them with the request. By then, you have departed with your money.
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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