U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
U-SAVE NAPLES. HORRIBLE , déjà pas très accueillant l endroit est bizarre et je ne vous parle pas de la personne derrière le comptoir heureusement que je parle italien. Il m à envoyer balader je n ai jamais vécu une expérience pareille. J ai annulé la location que j avais faites via Discover cars. On se serait cru dans un film italien fuyez....
Scam scam scam stay away. Horrible service. They gave me the car in rain so I didden se a scratch. They’re no claymin me for over 1000 euros.
Prenotazione celere con modesto anticipo rispetto alla somma dovuta. Personale cortese all'accettazione, con brevi tempi di attesa nonostante il periodo con molto movimento. Auto in ottime condizioni, in termini di suppelletili e pulizia. Possibilita' di riconsegna 24H anche con uffici chiusi
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Per me sono bastate le normali e solite accortezze di chi noleggia spesso per evitare problemi. Ho prenotato una Aygo per 3 giorni all'aeroporto di Napoli, prima di firmare il report di consegna, ho segnalato le incongruenze, fatto le foto e fatto riportare i danni sfuggiti al precedente check - in condition, nel mio check out e niente, non ho avuto (per ora) alcun tipo di problema. Il deposito mi è stato restituito secondo i normali tempi tecnici. Il personale è stato gentile, cordiale e disponibile, mi ha accolto Mr. Sanges e ha seguito tutte le fasi di noleggio compreso la segnalazione aggiuntiva dei danni rilevati in loco. Ho restituito l'auto, non è stato rilevato nessun danno e sono stato accompagnato dal loro servizio di trasporto all' ingresso dell'aeroporto. Sono un tipo che aggiorna le sue recensioni se vi fossero novità o fossero sorti problemi successivamente ve li farò sapere.
Vergonzoso el trato. Fuimos a por un coche en el aeropuerto de bolonia, y el señor que nos atendió (calvo y con gafas), empezó a hablarnos fatal como si tuviéramos algún problema de entendimiento e incluso nos elevó la voz. Aparte de no solucionarnos el problema, luego se rio de nosotros porque nos habíamos quedado tirados. Definitivamente, aparte de ser un rental bastante clandestino, el de recursos humanos no elige bien a sus empleados. No le doy un cero porque no me lo permite.
I picked up a car from the LAX location and what I thought was a 68.00 USD 1 day rental turned into 178.00 USD because of hidden fees. I was told that because I was from Canada extra insurance was needed above and beyond what my credit card provided. When I checked the Terms and Conditions, there was NO mention of this anywhere. The woman at the counter was very friendly...until I pushed back. Then her tone changed and she became extremely rude. I wish I didn't need the car at that moment. I would have gone elsewhere. I got scammed!
They should have a zero button. This place is by far the most insane car rental experience I've ever had in my entire life. I've rented plenty from all different companies. This one was given to me through priceline (will never use priceline again for this specific experience). Long story short, I was charged almost 700$ for an economy, mid sized sedan for only 5 days. After I returned home, my credit card started getting hit with extra mysterious charges. I even paid up front for insurance as well as toll protection. This was separate from the almost 700$ that came later. I'm fighting it with my cc company but no luck yet. The experience just to get the car once I arrived was horrendous as well. The facility even looks shady, as well as the workers in it. It feels icky just being there. The ominous feeling of scam all over. I should have listened to my gut. Any of the normal chains (Budget, Avis, Enterprise) I would have paid less than 300 for what my use was. Don't go with what you think is the "cheap" route folks.
Rented a car from Catania airport. Was given the car I booked (Toyota CH-R) which was about year old. It had some scratches but it didn’t matter since I had paid for full insurance and received my security deposit instantly after drop off. The only problem was that the car I was given had only half a tank of fuel, but it was fine since I only rented it for a day. Will definitely rent with them again.
U-SAVE Palermo.Noleggio di circa 2 settimane. Ottima esperienza, prenotato tramite carjet al mio arrivo ho trovato l'auto pronta. Mi é stata proposta una assicurazione completa che non ho accettato in quanto ne avevo già una. Mi é stato anche proposto il lavaggio dell'auto alla consegna ad un cifra irrisoria che ho accettato volentieri.Ritiro dell'auto veloce, auto nuova e pulita. Alla consegna é stata controllata l'auto, il livello di carburante ed é risultato tutto ok. Sinceramente leggendo le varie recensioni ero preoccupato ma a Palermo sono stati precisi, corretti e cordiali. Buono anche il servizio navetta.
I hired a car at the Vienna airport. All good until i returned the car in exactly the same condition as when picked-up (pre-existing scratches and other small damage shown on photos they had provided me upon picking-up the car). Without any notice or any evidence, they charged my credit card with 356 euro. When i contacted them through the rental platform (as they did not answer my direct mail to them asking for explanations and refund) they asserted that there were additional damages, again without any evidence and later lied saying that they had informed me over the phone half an hour after the drop off. I made a claim through the European Consumer Centre (ECC) and also through my bank under a charge back mechanism as advised by the ECC and managed to get my money back.
Non prenotate assolutamente nessuna autovettura a palermo da loro!!!la paghi poco ma poi se non prendi una loro assicurazione stranamente al ritorno del mezzo, trovano una con una scusa qualsiasi che il mezzo o é danneggiato, o manca qualcosa(tappettini, capelliere..etc..etc) e ti fanno pagare il triplo!!!
Noleggio auto, tramite easyiet, a Napoli. Alla riconsegna mi stavano aspettando... infatti dopo un rapido controllo (!) mi e' stata contestato un segno impercettibile sul passa ruota e di seguito mi e' stato fatto notare “che tanto avevo l’ assicurazione “ ….atteggiamento dell'operatrice veramente sgradevole (si e' messa a cantare durante le mie contestazioni!) . Ma tanto ... dovevo prendere l'aereo. Il pulmino che collega con l'aereo porto credo non sia assolutamente in regola con la revisione, davvero un ferro vecchio, utile per qualsiasi attività ( trasporto animali, materiale edile, etc) non certamente per umani!!! La cosa che più fa arrabbiare è che sia stata Easyjey , in coda alla prenotazione del volo a proporre questo furto con destrezza e canto! Intanto la mia carta di credito è bloccata da questi “signori “ e chissà quanto mi costerà…
Alquile un vehículo a través de un intermediario en esta compañía en la oficina que tienen en la afueras del aeropuerto de Viena. Me dieron un vehículo inferior al contratado, sucio ( con mocos pegados en los asientos traseros, con chuches desechas en los cajones de las puertas, cristales sucios, etc), con daños, con el limpiaparabrisas que no funcionaba (según la itv así no puede circular), el retrovisor pegado. El vehículo no tiene matrícula de Austria, te hacen pagar la Viñeta, por dos días 12 euros. Te obliga a coger el seguro a todo riesgo. Los contratos y el estado del vehículo los firmas en una tablet y no puedes leerlos hasta que te llegan al correo, no puedes cotejar el estado del vehículo con el informe de ellos. Cuando lo devuelves no te envían hasta pasado dos horas el informe del estado del vehículo, ya estaba volando cuando lo recibí, en el me indicaron más daños en el vehículo pero como lo tenía a todo riesgo me dio lo mismo, solo informar a las personas que no cojan el todo riesgo seguro que tendrán problemas con ellos. No son serios es una empresa para no repetir en la vida. Con todo lo cobrado de más podría haber alquilado directamente en el aeropuerto y con una compañía de primera línea. No sé dejen engañar por precios ganga que se encarecen rápidamente.
I rented a trailer for two days and a truck for a day. On the day I was returning the trailer I called the company asking to deliver the trailer a bit later and pick up the truck a bit earlier so I wouldn't need to make two trips. The person on the line said it would not be a problem. However, when I returned the trailer they decided to charge me for an extra day and didn't ask to charge the credit card. They are not reliable. The truck was not ready to pick up; the moving pack was never ready and I had to buy gear myself; there was no introduction about how thge truck works, I actually had to go to the garage myself to pick it up (the person responsible for grooming the cars had to take us to the truck as there was no one in the reception to attend us - she made an awesome service trying to help us as she could); tried to call them to ask details to fill up the truck and they never answer the phone. If you go to Usave expect to have a horrible service and the possibility of overcharges.
This company is out to make money not in very good ways. They will entice you with a low online rate and will make you pay for insurance even though you may have based on their terms and conditions. I highly recommend you read the fine print. I would never do business with such companies.
DO NOT use this company. They are a rip off and are very disrespectful and rude.
Assolutamente da evitare, la peggiore esperianza…. abbiamo noleggiato a Catania aeroporto un auto tramite economyBooking non abbiamo ricevuto nessuna informazione per come raggiungere il rent a car, abbiamo provato a chiamare al telefono ma ovviamente nessuno rispondeva, una volta arrivati incominciano a truffarti chiedendo cifre spropositate aggiuntive a CV quel ci rifiutiamo ma li la beffa perdiamo il deposito di 320€ pagato per il noleggio. State lontani da questo autonolleggio che per altro non sono ne gentili e ne rispondono al telefono si appoggiano sul fatto che i viaggoatori sono tutti turisti provenienti da altre nazioni e non procedono per vie legali
Scam Company !! Be careful !! Do not rent a car from this company!!! We booked a car via Easy Jet platform (thats scam too), we paid everything up-front from the start, including premium insurance, but our flight was delayed due to unknown circumstances , so we arrived to our destination later (Naples, Italy) and the office would be closed. We tried to contact them before they close, so maybe they can wait for us because of our flight delayed, but they said they can't wait for us!! We thought ok, never mind, we stayed in a hotel in Naples and paid extra for one night (because our final destination was Agerola, also already paid up-front), so we can get the car the next day. The next day we went to the office and they told us that our booking was canceled because we did not show up on time (while we had paid everything up front!) !! and we can t get a refund too!! Dont ever rent anything from this company , is a HUGE SCAM!!!!!!
U-Save Catania: personale gentile e disponibile.
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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