U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers.
The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental has a poor customer experience.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
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Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.1
793
100%
+1.2
● Low
2.1 / 5 overall
=
793 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.8▲ 1.2
12-month avg
2.2
All-time
2.1
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.6
20
Sep 24
2.3
13
Oct 24
1.4
11
Nov 24
1.0
6
Dec 24
1.6
10
Jan 25
1.9
13
Feb 25
2.0
13
Mar 25
1.8
13
Apr 25
1.4
24
May 25
1.6
21
Jun 25
3.1
40
Jul 25
3.3
28
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 93 positive reviews
Customer service18%
17 mentions
Prices & value17%
16 mentions
Friendly staff13%
12 mentions
Easy to use12%
11 mentions
“Great quality autos and very helpful staff, easy check-in and checkout”
On “Customer service” · Jul 12, 2025
Top complaintsof 401 negative reviews
Charges30%
120 mentions
Payment issues21%
84 mentions
Customer service20%
80 mentions
Returns18%
73 mentions
“This place is really bad”
On “Charges” · Jul 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
they are total thief, they charge u money for scraches based on their saying, they ask u to take picture, my picture shows that there is no scraches , i make a complain they do not reply at all, they hook you down by renting a 9euro a day and then they steal you money by making up scratches cause their protocol no one chek the car they tell u to do pictures and they they take advantages, i dont undrstant how easjet can put this crook and thief as a partner
Voto zero
20:05 si prendono 61 euro perché chiudono alle 20:00 e avvisati in anticipo per ritardo aereo
Zero professionalità e cercano di guadagnare soldi in più in ogni modo.
Auto consegnata sporca così al rientro escono fuori danni che non puoi vedere al ritiro se ci sono o meno..il gioco è semplice!
Fare attenzione anzi no evitare che c'è ne sono tanti altri
I will never hire from this place again (Green Motion, U-Save in London Heathrow), and I warn anyone wanting to rent from them. I don't know if it is company policy or whether it is the over-enthusiastic assistants at the counter, but they are set on scamming you. You have to buy their insurance which is four times the cost of the rental. Otherwise they will show you a pre-existing tiny scratch or something and charge you an arm and a leg for it.
I hired a car on the 1st of January 2025 paying for rental and zero excess insurance from a third-party company online. When I went to pick up the car, while I waited for my turn, I found that the main job of the assistants was to sell their zero-excess insurance to the customers (which was nearly 50 pounds per day I was told, many times the cost of the rental itself). The clerk tried this with me, stating that I should not have purchased the online insurance. I refused to pay for this extra insurance.
The car I was given was dirty in the back. I took pictures from all angles but because of the dirt all the tiny scratches were not seen in the pictures in all areas.
The initial condition report sent to me via email (no physical papers were given at all) did not show any damage marked. I noticed one or two bad scratches in the front and took detailed pictures of those. I noticed scuffs on the alloy wheels and took pictures of that and sent it to the rental via email.
I returned the car absolutely damage free two days before my rental ended. The staff showed me what must have been a pre-existing tiny scratch and ripped me off of 590 pounds for it.
As the assistant went to inspect the vehicle, he went straight for the boot area where he must have known that there was already a tiny scratch and pointed it out to me. He did not look in most of the other parts of the car at all. Even if it had been a new one, all it needed was a rub and polish for a twenty pounds at most.
The staff are not honest or truthful.
Jay also showed me a scuff on the alloy wheel and said that that was new. I was able to prove to him that it was pre-existing, from my pictures. He would not agree, but his colleague looked at it and had to agree that it is the same as in the photograph.
NEVER RENT A CAR FROM GREEN MOTION OR USAVE.
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Noleggio prenotato per le ore 2000 con aereo in arrivo su Capodichino alle ore 19.45. Contatto il numero indicato sulla prenotazione e mi viene risposto che arrivando oltre le 20 avrei dovuto pagare una penale di 61 euro . Prendo la navetta alle ore 20 e alle 20.05 arriviamo al punto di noleggio. Con Estrema arroganza , spocchiosità e professionalità pari a zero mi viene confermato il pagamento di una ulteriore spesa di 61 euro. Naturalmente ho disdetto il noleggio e riprogrammato il viaggio con altra compagnia . Personale e servizio pessimo da evitare
Theft of money and a terrible experience renting with this company. You make a reservation by giving the documents, then you arrive at your destination to pick up the reserved car and they tell you that the documents are not suitable (they are the same documents that you gave at the time of booking). And the worst thing is that first they don't give you the car and second they don't give you a refund of the money.
il 22 dicembre noleggio un auto presso l ufficio di carini aeroporto di Palermo. personale gentile e disponibile. noleggio ok unico grande problema è che ho usato american express e non mi hanno specificato che il loro deposito cauzionale NON era una preautorizzazione ma un a spesa vera e propria sulla carta. il 27 mi hanno regolarmente stornato i 900€ ma ormai era andata in contabilità e di conseguenza me la sono trovata in addebito sul mio estratto conto.
Giorno 23 dicembre sul sito online prenotiamo un auto . Ci rechiamo a carini nel loro punto di Palermo per il ritiro una signorina gentilissima di nome Sofia ci accoglie e ci dà tutte le informazioni, ci consegna un contratto dove erano messi in evidenza graffi dell auto già esistenti , pieno regolare . Auto in ottime condizioni alla consegna incontriamo un ragazzo gentilissimo che dopo le opportune verifiche ci libera dal contratto . Dopo nemmeno un ora era già stata sbloccata la cauzione in carta di credito . Ottima esperienza presso la sede di Palermo
Attendant at the pickup was extremely rude, office staff, nice
They demand a full coverage insurance, why, have no clue. My car ins is not good for their car anyway, my liability non-owner and what insurance my credit card provides, was not good enough. Works for every other company. Gad to be pay 23/day fir their collision ins. Not happy at all.
PESSIMA ESPERIENZA. Abbiamo noleggiato un’automobile per un giorno prenotando sul sito, abbiamo pagato anche l’assicurazione aggiuntiva in sede di prenotazione. Il ritiro dell’auto era presso un ufficio intestato a una ditta diversa (U-SAVE) dove un impiegato ci ha chiesto di pagare un’assicurazione aggiuntiva di 28 euro. La motivazione della richiesta era il fatto che la carta di credito con cui era stata pagata la prenotazione non era intestata al guidatore dell’auto: tale richiesta era presente nelle note della ricevuta della prenotazione, ma ovviamente, essendo successiva al pagamento, non consentiva di modificare o annullare la prenotazione. In pratica abbiamo dovuto pagare due assicurazioni. L’auto, a differenza di quanto avviene normalmente, non aveva il pieno: ci è stato chiesto di aggiungere benzina fino a raggiungere (a occhio) il livello trovato alla partenza! Anche quest’ultima operazione si è rivelata confusa: l’indicatore di livello del carburante si aggiornava solo dopo aver percorso un tratto di strada, inducendo a immettere più benzina del necessario. L’auto era presentata come ibrida, ma il consumo (per pochi chilometri in città) è risultato incredibilmente alto. Aggiungo che l’impiegato dell’ufficio di ritiro aveva scarsa competenza e inaccettabile arroganza.
Mi auguro che altre persone leggano questa recensione ed evitino l’esperienza che è toccata a noi.
**Beware of U-Save Car Rental Scams**
We booked a small car to visit family in Poland over Christmas through CarTrawler, a partner of Wizz Air, which assigned us to U-Save at Warsaw Airport. Our rental period was from December 22nd to 30th, 2024.
The car, a Toyota, was handed over without issue. As standard practice, we inspected the vehicle together with a U-Save representative, noting existing damage and recording a quick video. It was a rainy day, and the car was wet, making it hard to spot minor scratches.
Upon returning the car, the U-Save representative conducted an unusually thorough inspection, using a torchlight and running his fingers along the surface. He identified two tiny scratches that were invisible to the naked eye and undetectable during the initial inspection.
We are certain these scratches did not occur during our rental period. The car was always parked in our relative’s underground garage, and there were no incidents or collisions. However, due to the overly meticulous inspection upon return, these minor imperfections were highlighted.
We were not given the option to dispute or comment on the alleged damage on the return form. We refused to sign it. Two days later, we received a repair estimate from a workshop for 2,853.86 PLN—exactly matching the deposit amount of €700! This exorbitant fee was for polishing out two minuscule scratches only visible under torchlight or by touch.
This feels like a scam. It appears U-Save uses such tactics to extract additional income. Alarmingly, when we picked up the car, the staff were visibly upset when we mentioned we were insured through Wizz Air's AXA insurance instead of purchasing their in-house coverage.
**Our warning:** Avoid booking cars through Wizz Air, CarTrawler, or U-Save. If you must, be extremely diligent: use a strong torchlight, document every scratch or bump, and leave no detail unchecked.
It’s disappointing that a trusted airline like Wizz Air partners with a company engaging in such dubious practices.
Criminal activity car rental U-save
We booked a small car for visiting the Polish family over Christmas through Car Trawler partnering through Wizz air, ending up with U -save , an other subcontractor of car Trawler in Warsaw airport on December 22, 2024, till December 30
The car a Toyota was handed over to us correctly with the usual questions asked , we checked the car and made a quick video, now when returning the car, the person taking back the car started looking with a torch and found two tiny scratches, all this is correct, the tiny scratches were there, only we where very sure this scratched where there before, since we parked the car always in the underground car parking of the Polish uncle, but now comes the interesting part, on returning the car there was no room on the form to disagree, we had to sign that we had done this damage, which we refused, so coming home, we got two days later the bill, on New Year’s Day, equaling exactly the amount of warranty, 700€, or 2000 zloty, to polish out two very tiny scratches, in our opinion these tricks are used to make the model of car rental profitable, what also was very strange is that they where very upset when we said we where insured by Wizz air ( AXA insurance) for own damage, rather then their own insurance. This is a warning for all you bookings like us a car trough Wizz air, we would not recommend it, since we feel cheated by this kind of activity, and if you do be very careful and take a strong torch and indicate every little bump or scratch, a shame you can not count on partners of Wizz air to be trustworthy.
**Avoid U-Save Car Rental at Warsaw Chopin Airport - Potential Scam Alert!**
We rented a car with full coverage insurance through the Discover Cars website. From the moment we arrived at the U-Save collection point/customer service desk at Warsaw Chopin Airport, we had a sense that something was amiss. The customer advisor aggressively pushed us to purchase their insurance, even though we had already bought full coverage from a third party. He insisted that the only way to have complete peace of mind was to get their insurance, which was four times more expensive! We declined and proceeded with the initial vehicle inspection, which went smoothly, and we left the airport in the rented car.
Upon returning the car a week later, we were denied the option to have a final inspection with a U-Save representative due to the early hours of our flight. We were instructed to leave the keys in the key-box at the airport, which we did. Fortunately, we took detailed photos of the vehicle before leaving the car park. There were no visible damages apart from those listed on the initial inspection document.
Just two hours later, we received an email stating that we had caused new damages to the windscreen and that our deposit would be withheld until the cost of repairs was determined. They assured us that we would be refunded the remaining balance (if any) and that we would receive an invoice to claim the cost of repairs from our external insurer. They also sent us a picture showing scratches on the windscreen that looked like they were made by a key or another sharp object. These scratches, around 0.5 to 1 cm in diameter, were not present in our photos.
I contacted the collection point at the airport by phone (their customer service is only reachable by email, which seems quite convenient for them). I was told to email them our photos to prove that the car was undamaged when we dropped it off. They refused to refund our deposit until they saw our proof. I informed them that I would involve the police and report them for what appeared to be an attempted insurance fraud if they did not return our deposit. I also refused to share any of my evidence with them until the police are involved. After that, our deposit was promptly returned.
**DO NOT USE U-SAVE in Warsaw!** They will scam you if given the chance (or force you to claim the cost of repairs from your insurer to get your deposit back). If you decide to use them anyway, take plenty of photos and be extremely cautious! Do not return the car without a proper inspection with their representative, and ensure any new damages are formally agreed upon and signed off. Do not sign any documents if you disagree with them!
Noleggio auto avvenuto i 22 dicembre, riconsegnata il 28! Al controllo dell' auto la ragazza letteralmente s'inventa un ammaccatura lieve sullo sportello sinistro posteriore, quasi impercettibile ad occhio nudo, sicuramente c'era già prima ma di proposito non segnalato nel contratto ,in modo da far ricadere il danno su di me..
Talmente lieve l'ammaccatura che dopo qualche ora mi arriva una mail dove mi viene chiesto un pagamento di 300 euro per il danno più 50 per il fermo tecnico della macchina piu 50 per le spese amministrative, per un totale di 402 Euro.
Semplicemente dei truffatori..
Ti fanno prenotare a poco prezzo per poi trovare il modo di guadagnarci in qualsiasi modo. Dipendenti senza dignità ne scrupolo che ci mettono la faccia.
I booked my car for a week in austria at salzburg airport through discovercars.com and the company was u save, I was told to contact the company when I arrived, I tried for over an hour with over 30 phone calls with no answer and no representative at the airport, so I contacted discoverers.com 3 times and eventually they could not contact u save, so now I'm writing this on 2 hour train journey after getting a taxi and have to face another 60/70 euro taxi to get to my destination, and do it all again next week on the way back, so my advice is do not book with a company who has no way of contacting them at the airport, pay cheap pay twice
El peor sitio en el que hemos estado. Nos han multiplicado el precio por tres diciendo que tenemos que tener un seguro mínimo cuando en la página ponía que todo estaba incluido.
Son unos estafadores, no lo recomiendo de ninguna manera
0 star if i could as they didn’t have the car I wanted and they tried to give me smaller car so i had to refuse because it didn’t fit my needs, but when contacted Orbit from the website I booked the car they told them that we never went to the company so lies! Not trusting this company!
Onze verhuurders waren aardig, fijne auto om mee te rijden, ookal kregen we niet wat we hadden verwacht.
Een minpunt was dat de verhuurder bijna een uur te laat kwam, waardoor wij lang moesten wachten en het registreren van alle gegevens daarna ook nog lang duurde. Ook kregen we te horen dat we een vignet moesten hebben, fijn als dat er bij verhuur al bij zou staan, zodat je niet voor onverwachtse kosten staat.
Alles super geklappt. AUTO in sehr guten Zustand .Anmietung dauerte weniger als 10 min Kation nach 2 Tagen wieder auf der Kreditkarte. So muss Rent a car sein.
Do not waste your time or money with this car rental company. Pay the higher amount for a larger car rental company and save yourself the frustration. These people use dirty, underhanded business practices. They put into their booking agreement that insurance has to be purchased with the car rental, unless you have what they say is qualified personal insurance coverage. They even said that it was state law, which I don't believe is correct. They would not give you an opportunity to decline the coverage when you pick up the car, which is total BS. They even told us that I would get charged $45 for cancellation, because I was within the rental booking time, but I was there 30-40 minutes before the booking and trying to figure out their stupid rental agreement. Plus, the car they gave me had a bunch of scratches on it. We made sure to have the staff document all of the dents and scratches on the car before we left the lot, because we were afraid that they would claim that we made those scratches and dents and charge us for them. Overall, a terrible experience. Never go to place to rent a car!
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers.
The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
