Extremely frustrating....
I had an extremely frustrating experience with Rama U-SAVE, and I would not recommend them to anyone. We rented a car from them from 21st September to 5th October, and from the start, the service was disappointing. The employee at the office tried to give us a car that was in terrible condition, with paint falling off, which I refused. We then took another car, which wasn't much better, but we accepted it. The car was returned without any issues and in the same condition, with no damage. The employee signed off on the contract, confirming the car was returned in good condition. However, the real problem began when I tried to get my €600 deposit back. The employee told me the deposit would be refunded within a month, which felt unreasonable given that the car had been returned without any damage, and there was no reason to hold the amount any longer. To make matters worse, we returned the car a day earlier than planned due to a flight cancellation, but they refused to reimburse us for the unused day. Since then, I’ve been trying to get my deposit back, emailing multiple times, calling them over five times, and even sending messages via WhatsApp. They kept promising the refund would come soon. The last communication I received was on 11th November, when they claimed the refund had been processed. Yet, here we are, and nothing has been refunded, and I have received no updates or responses to my messages since then. I travel frequently and rent cars regularly, and this has been the longest delay I’ve ever experienced in getting a deposit returned. I've had similar issues with other companies, like Right-Cars, but nothing as bad as this. Other car hire companies process refunds promptly and professionally, so I would recommend avoiding Rama U-SAVE at all costs
