U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
What a great bunch of guys This is not my first time renting with U-Save Liberia Costa Rica and both times things have been wonderful This last time I had forgot me wallet and phone in the car when I dropped it off and they ran it back to me at the airport before I had even checked in, that fast, the car was in great condition and no issues. I will definitely rent from them again and highly recommend them to anyone
Start off with the staff is ready for a fight. They surprise tell you that you need to present an electricity bill. They surprise say that the max you can drive a day is 100 miles. I had this 4 day weekend planned to go between Orlando, jax, tallahaJax, that they ruined. When I had booked this reservation through priceline, priceline in writing said this was an unlimited miles trip. The next customer after me started ripping into them on how they ruined his trip. This company cannot last long if priceline stops falsely marketing for them.
We rented a car through a booking site that offered a pretty good rate for three days in Orlando, FL. When we went to pick it up they tried to scam us for three days instead of two. Thank goodness the booking site provided the detail date, time, and price so we could prove to them the price. They we not very happy we could prove the rate. Then tried to push the toll pass on us, we bring our own Sun Pass when in FL. We explain to them we do not want their service. We get a bill in our email for two toll violations on the same day (1/29) for $75. Both "tolls" we were sleeping or still at our hotel. Our transponder shows toll activity later in the day. Something smells wrong here. We are disputing the charge since we have our own transponder and these are bogus. Renter BEWARE!!!!!!!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
On the 18th of January 2023 I rented a car from U-Save and I had an awful experience with them. They rented me a car with expired plates, which prompted me getting pulled over by a cop and giving me a traffic warning. I went back to U-Save to return the car and asked to speak to customer service and they gave me the number for someone named Angeli who they say is the owner. I’ve left text messages and voicemails, but I haven’t gotten any responses from anyone. This is the absolute worst car rental company. Stay away from them!
SCAM! After they finally agreed to accept me personal auto insurance, which had to cover $300,000 for third party injuries (I had ins co make the adjustment) then they pulled out a tatty piece of paper that said the liabilty ins had to be in effect for 30 dsys prior to rental. Every single person in office having similar issues - TOTAL INSURANCE SCAM! Stay away!
BEWARE OF THIS COMPANY. THEY SOLD ME AN INSURANCE AND ASSURED ME THERE WAS NO CHARGE FOR ANY DAMAGE OR CLEANUP WITH THE CAR AND THEN THEY CHARGED ME $175 A DAY LATER AND SAID IT WAS A DIRTY AND SENT A NEW INVOICE AND THERE IS NO CUSTOMER SERVICE. I RENTED THE CAR FOR 10 DAYS AT THE BEACH AND THERE WAS SOME SAND BUT I HAVE NEVER BEEN CHARGED A CLEANING FEE ON A RENTAL CAR NO MATTER WHAT. BEWARE I AM TRYING TO RECONCILE WITH THEM AND THEY ARE NOT RESPONDING.
SCAM! Booked on priceline. Declined insurance on priceline (had coverage out of country on own policy). When I got to USAVE, they would not accept waiving the insurance (even though I pointed out the optiuon on contract)-they claimed only for US citizens, and after taking shuttle to off airport lot, was stuck and had no choice to pay the OVERPRICED insurance (travelling with 3 kids after travelling for almost 10 hours). This should have been first clue they are scammers! Then, even though I Paid CASH TOLLS at booths, I then got a $185USD bill with a TOLL violation charge. When I paid CASH toll (with receipt), the person told me the sunpass was active, but I paid cash anyways. Total SCAm. My $156 rental from priceline ended up having USAVe charge my credit card $729. Still trying to fight this, but I don't hold out much hope after seeing other reviews. I booked though priceline and thought I was protected.
Would't allow our booking to be changed into my wifes name and proceeded to try and charge us $1000 dollars a day for a car. Disrespectfully declined. Pretty much everyone in line was complaining about some charge or other. They're cowboys and should be avoided at all costs. Also 3 months later tried to charge $80 to my monzo for no apparent reason. Again I suspect this is par for course for these cowboys. Hopefully they'll go out of business soon. Scumbags, avoid.
Do Not Rent From U-Save Ft. Lauderdale, Andrews Avenue location in Ft. Lauderdale. They will pick you up at the airport and then surprise you with very different information, like additional charges and a change in rental price than what they advertise. The customer service rep has no regards for the customer. They will leave you stranded! Date of experience: December 15, 2022
I reserved a car for a total of $130 through Expedia. I reserved the car with a debit visa. When I get their, they don't except debit cards. Then they tell me they will make an exception if I pay $240. I booked a Dodge charger with unlimited miles.. Usave tells me its $240 with only 200 free miles. This is not what I booked with Expedia that reserved with Usave. It felt like Usave was trying to rip me off! I recommend do not rent from Usave rental car!
We reserved a car rental from Dec 9-Dec 13th in Orlando FLorida through priceline. The car rental was U Save. When we reached the Usave office, they greeted us by saying " No Cars, No Cars". We stood in the line to discuss with the representative and all they say is " Sorry, we have no cars". You can go back to the airport. What is the point of a confirmed reservation if there is no actual guarantee that you will get a car? There was no attempt to find us another car rental. They were also rude and not emphatic to the customers.
They charged over $300.00 in fees liability insurance and 500 mileage, it was unlimited mileage. The gave me the keys and did not tell were the car was, had to hit the report to find the car. Very bad service.
This company should really be called “U-Pay”. The rate they offer is a come-on to get you in the door. Biggest rip-off is the $13 a day they charge on top of all other fees for the SunPass, and claim there is no way to avoid the charge, an outright lie. Truth is the FL offers a Visitor Pass but it can’t be purchased once you leave the airport. On top of this very clear rip-off tactic, the manager at U-Save was sketchy and slimy, and the cars are in really beat up condition. There were more dings, dents and scratches than we could count and had to photograph every inch of the exterior before we left the lot.
Worse rental car company. Please, please, I beg you all to please do not rent from this company, Shuttle will take you to a remote area and wait there for a van to pick you up. When you drop of your rental, you will be late to your flight. Ohhh, you will be charge more than what you sign up for. They will use their insurance and still ask for your insurance. Never buy their insurance please. I even told all of them that I will never rent from them and they just smile. Please, please do not rent from them.
THEY LEFT ME AND MY FAMILY STRANDED AND CANCELLED BOOKING THE NEXT DAY WITH NO EXPLANATION. Here's my email (below) to U-SAVE 10 days ago and still no reply or apology. 19 November 2022 ********************* Hi There I called aeroparks upon arrival as per email instructions, when we got to the Auckland airport after 12am and the guy on the phone said to go to shuttles area to wait for them to pick me us up. Then after a good 10-15min walk I get there and no one is there to pick us up. I call back and I think it was Ben that I was speaking to, and they said that they can't find the booking and there is nothing under my name, also the 12 seater bus is not there on site, they don't even know who U Save is as they just know Snap rentals or something. After a very firm and frustrating conversation I couldn't keep my 4 kids (only babies) in the cold and my 2 elderly father and father in-law who is in their 70s stranded in the cold. They said they couldn't do anything about it and U Save is not part of their company and to raise a complaint. We asked for help to transfer us to our Air B&B accommodation in New Windsor for the night but they said they couldn't assist. After a disappointing conversation and we knew we had no one to help so we ended up walking back to the airport stranded and cold. We asked a shuttle bus to take us to our air B&B place and he ended taking us to the wrong place, then left us with our bags on the street because he didn't want to help us carry them up the drive way cos his shuttle bus was too big. So we all (my babies and the elderly) walked in the cold darkness to our Air B&B. Thank God our Air B&B guy was so nice to help us walk and take our luggage and also made us feel welcome. We were tired and hungry cos we didn't have a rental vehicle obviously because U SAVE failed us so no ride to get something to eat cos we had no car. My babies have caught a cold and are restless. We are here for a family funeral and this is not a good start. Someone complained about the same thing on google about being left stranded but I thought Ill give U Save the benefit of the doubt but to my disappointment those reviews are now valid. Booking 211637(AKAPT) - BIG FAIL ***************** To date - no reply, no apology, nothing...SO TAKE IT FROM THIS EMAIL ABOVE - THEY WILL LEAVE YOU STRANDED. U-SAVE WILL NOT SAVE YOU, SO SAVE YOURSELF FROM DISAPOINTMENT.
Unseriöse Abzocker! Ein Deposit von 2100€ wird bei PKW Abholung von der Kreditkarte abgebucht. Hat die Karte ein Limit von 2000€, wie die meisten, lässt sich die Summe natürlich nicht in zwei Zahlungen splitten. So wird eine eigene überteuerte Versicherung verkauft (teurer als die Mietkosten), bei welcher das Deposit nur 300€ beträgt. Abzocke!
They are really thiefs!! AVOID THEM! Also the young guy on the counter told me that the company is not honest and he wanted to resign. First of all they did not register all accidents and tried to rip me off later. That was not succesfull. Then at the counter I paid 108,60€ to use the highway in Slovakia which costs in real 10€. They forgot to register and I got a fine of 100€ + 99€ extra because of their administrative 'expenses'. They also don't want to invoice on my company. Wonder why? I had to pay everything incl Tax this way. They skimmed my VISA and used it without my permission! This way they ripped me for almost 400€
Worst company ever. Received vehicle late, brakes were metal to metal. Rear window exploded with no particular reason
There was no rating below 1 or I would have picked “0” rating for these people! Please RUN! DO NOT WALK when you see their so called “deals” on Priceline, Expedia, etc. They are a total scam. Once we arrived at the airport, we headed to the shuttle to be picked up by the U-save shuttle as displayed online and at the airport. We waited for about 30 minutes, no U-save shuttle bus. Called their office, they said they’ll come in 10 minutes. Another 30 minutes rolled by, no shuttle still. The driver finally arrived 1.5 hours later. No apologies, nothing! We get to the rental counter just to find out that the driver is also the one working the counter. Still exercising a little bit of grace from my earlier fumes at this point, as I’d chocked it down to perhaps he’s overworked due to them being obviously understaffed. Boy was I in for a rude awakening. There were 2 customers ahead of me. And I heard him squeeze each one of them Into some fee for “not having the right insurance coverage”. When It came to my turn, he pulled the same stunt and said he needs to see not just my insurance card but my entire insurance policy as proof that I have the “adequate coverage” or else he’ll have to charge $29/day!!! I looked at him and said do you have this stated anywhere? He claimed it’s on their website. THAT’S A LIE! Then I had my husband email me our insurance policy (Of course He didn’t expect that to happen, since he has already wasted our time, I had nothing but time left to prove him wrong ), he looked at it and said yeah I’m going to have to charge you Bc the coverage isn’t enough. I told him “sir are you aware that you Have such poor ratings and reviews online?” Which I unfortunately read while Waiting in frustration at the airport; basically after the fact unfortunately. He arrogantly looked at me and said “yes, I know”. All I have to say here is if you have no reputation to protect, truly, why would you care??? DO NOT MAKE THE MISTAKE OF RENTING FROM THIS BUSINESS. They have no reputation to Keep. I walked out and called Uber! When you know how things work and can read, you do not have to be a victim to these people’s scam. Shutting down is the only rationale next occurrence for this business.
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
This profile hasn't been claimed by the business owner.
