Easy to order, quick to ship
Easy website to navigate and order. Prompt shipping

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
Product is great, sales help was so-so as sale rep didn't elaborate or step out to guide me on filter type or treatment options for pre treatment for di water system I have.
I believe this is the 3rd time I have ordered from you, every time things go exactly as they should, which doesn’t happen too often in today’s world.Thank you !!!
When I ordered I wanted a One time purchase only! I do not want to be placed on auto ship and I notified the company immediately after receiving the email. I see today it is still placed on monthly autoship. I ordered a few to see how they work with our water system. If they work well we will consider auto ship, but until then please remove me from auto ship.
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I purchased a $1800 system that is worth $800. Extremely disappointing. Cheap plastic for the salt tank. Extreme cheap plastic wrap around tank. Plastic values. Booklet shows stainless steel 3/4" Flex hose (NOT INCLUDED). I will never buy from this company again. Cheap plastics. They BOAST! USA made ...cheap, poor quality. I had to call to find out why after several weeks that it hadn't shipped. Oh they said we will send you a free water leak sensor for inconvenience. No such thing. USA water systems charges more than double of what the unit is really worth. Go look for a better unit else where for the money.
Talk to a good man that knew what he was doing getting my test coming to me right away wish it was faster but that’s what it take to get it right . Thank Eddy Alcon
You kept me informed where my order was with good tracking.
The customer service
I was referred by a good friend and it was well worth the order. The filter works great and no more water spots when washing my cars. Great sale too and the shipping is very reasonable. Highly recommend for anyone battling the infamous water spots when washing cars.
IT WAS EXCELLENT TO BE ABLE TO ASK EXACTLY WHICH RO SYSTEM I ORDERED SO I COULD GET MY FILTERS ON SALE WITHOUT HAVING TO GO DOWNSTAIRS AND LOOK AT THE UNIT.... KUDOS.... THANKS A LOT!
It took a long time for my product to arrive, but it was easy to order.
I am so excited I decided to purchase the reverse osmosis water system. I am grateful that my son in law was able to install for me. He had no problems. Otherwise, I would have had to hire a plumber. It doesn't seem complicated, I however, didn't want to install without help.
Very easy to install and works great! I had a few questions prior to install and customer service was awesome. Our water was 15 grains of hardness and now it is 0 grains of hardness. Highly recommend!!!
Quick response to order and shipping
Friendly, helpful service.
Good product and fair pricing
Good quality filters that are well packaged and protected in shipping. Far better than competitors.
Very good business experience. Fast and accurate delivery. Thanks
Unique filter to magnetically kill bacteria. Not available anywhere else that I know of.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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