Quick delivery
Quick delivery. Product very well packed.

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
Too slowwwww
We had a problem with one of the filters we received. A technician helped us fix the problem.
I have not seen my package, yet. It is not at my doors nor in my mailbox and nobody knocked or rang the door bell. Nobody reported it had been delivered. I'll check to see if I have been charged.
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Very helpful sales people
Light commercial R O system is a perfect fit for our starter refill station. Will have further review after 30 days of use.
Confusing manual instructions on set up, lack of step by step instructions on machine setup, the flexible FIP was not disclosed that it’s only applicable for unthreaded PVC direct hook up, the stainless cover around it is not stable, I need to reinstall the filter because it is leaking even I tightened it properly, the supplied grease water proofing is not enough for all the fittings needed for this grease. The videos I searched for installation instructions are all for advertisement. The good thing is that it produces a good soft water now.
Order U-270753 Confirmed September 25 My Bank has been charged. I never received a confirmation for the transaction from your company. I log into my account and see all the details of the order but to track it I need to download the Shop App then sign in with a G-mail account to see where my order is. My bank was charged on September 25th and I have no idea where my order is. The tracking app is a terrible idea. I don't want a third party app or google to be authorized to view my browsing history to track an order I've paid for. If this is how you are doing business now I will find alternatives to support the $13,000 I've invested in your system and replacement/maintenance parts. Extremely disappointed.
Would have given a ten star if I could. Very easy. After I got my report Rene Anies walked me through everything and advised me on the systems I had in place as being adequate for what I need. No pushy sales person made it a great experience.
Very long waiting delivery, I waited for 16 days before they deliver the unit. When I picked up the unit from Fedex office because they can’t locate my location. When I reach hone I open the box and found out that the valve if the tank have some crack on it so I call the customer service send the pictures to report the issue he told me that they will send the damage parts untill now I can’t use the water filtration because the delay parts. Waiting for over 1 week now🙁 Purchased it on Sept 10, 2024 untill now can’t able to install it🙁
The products are good. The shipping lead time was long. Ordered on the 21st of Sept received on the 5th of Oct.
I’ve had the system in service for almost a month and everything is working great. Our water hasn’t been this good in over two years. I think I can finally say I’ve finally addressed all our water issues with the Matrixx system. Called your tech support twice for some install and setting questions, both times they answered my questions quickly with technical know-how. I appreciate you responding to my inquiry quickly and taking the time to get my family and I to the right solution.
Awesome customer service!! The two times I spoke with customer service representatives I was impressed- They are very professional, Kind, knowledgeable, helpful, calm, they speak with customers just at the right tone. Thank you US Water Systems for awesome employees. Noe Israel Customer
On-time delivery. No hassles.
I have not received my items yet, but I have bought many times before, they are good people and always willing to help
It was Great
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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