US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
Just opened my new 0.5 spot free rinse system and was surprised. There was “media” for lack of a better word loose in the box. But I was also surprised that there was NO information regarding assembly or what to expect from the new system. While I realize I can research this information I expected to get some basic information. Thank you, Darren
The filters arrived within normal time parameters.
Great product that works well
I had a great experience with US Water System. I receive excellent help. Their team was responsive, knowledgeable, and guided me through the process with ease. I highly recommend their customer service for anyone needing reliable assistance with their water system.
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The rep who assisted me on the phone was polite, courteous, and knowledgable. My order arrived on time as promised.
The pump motor I ordered was substantially more then the one I ordered just a month or so a year ago. Warranty just expired. Pump motor was to ship the next day. After several weeks I inquired on status of the pump motor since I had not recieved pump motor or notice of shipment. I then recieved email that they did not have pump motor and would notify me when they would. I let them know that since it was taking longer to change the shipping address to my sons house since I would not be at home. They said no problem. I recieved delivery notice from UPS that it had been delivered to my house. I am still not at home and have no idea if the package is in the weather, secure, or other. I feel this transaction has been a complete disaster.
Knowledge and professional
Poor buying experience. Order took 3 weeks and many emails to process. Took another week to arrive. 1 month from purchase to delivery. At checkout it says 3-5 days.
Two issues: 1– Item ordered last week. It was to have arrived Monday or Tuesday. When I called today, Wednesday, I was told that it hadn’t even been shipped yet. Tracking number confirmed no shipment! UNDEPENDABLE! 2– Sales tax charged for shipping [Tennessee doesn’t require sales tax on shipping fees!] When mentioned to Customer Service, the person had no explanation nor offered any remedy. In
Ordered 2 o-rings for a 4.5" x20" big blue housing and 2 additional o-rings for a4.5" x20" limeblaster housing. Was informed that the o-rings for the big blue and the limeblaster housings were slightly different. Was also told they would be shipped so that i woud know which o-ring would go to the blue housing and which one would go to the gray housing(limeblaster). The o-rings i received were all for the big blue housing! I did not receive any o-rings for the gray housing!
My call was answered promptly, and we received exactly the information we needed: what the codes on the front of the system meant. Plus he encouraged us to install an app to get even more information. Thank you!
On line ordering was ok, delivery time was ok, price was alright. However, I submitted a technical question through the website contact link about the filter product and I did not get a response (that I know of).
Great product, great communication. Long shipping time
Timley and ease
Always had what I needed in stock, and fast delivery!
I have been waiting for the test results of the water and no one can answer my request to get the result. How long will I have to wait for results?
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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