Easy to use on-line ordering
Easy to use on-line ordering. Items arrived quickly and in very good condition!

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
Easy to use on-line ordering. Items arrived quickly and in very good condition!
Great customer service ! Replies promptly to emails. Stands by their products.
I ordered and installed myself a Matrixx combo system with UV filter for our freshly-drilled well. US Water Systems shipped everything quickly and packed it well—huge number of parts with this order, all were present and none broken. I used their manuals to install the whole thing myself. I had a couple questions and let me say—their experts-on-staff claim is 100% legit. The guys I spoke with understood my questions and gave me excellent answers that made their expertise very clear. The system has been up and running for a few months now and the difference is immense—no more scale on everything, no more terrible odor from very faucet… just beautiful, clear water we can drink from the tap. Overall, a fantastic experience!
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Thanks to the team for getting my orders out in a timely fashion.
Easy parts ordering online but most of all local, courteous, helpful and efficient (Midwest values) customer support reps. I would suggest adding shipping options to the website. Thanks.
Had what I needed in stock and shipping was quick
My experience with US water was fantastic. I would love to have had a water system for my refrigerator. Unfortunately, it requires a discharge hose and drain for the system. I anxiously ordered the unit and then had to cancel big disappointment.
Great experience and great tasting Clean Water!
Customer Service is always on point. Tech department works to answer you questions and resolve your trouble shooting issue.
Great product, price, and people...
Price for sediment filter or high on top that u through in shipping charges, also shipping is slow.
Excellent phone support. Good customer service. Product arrived on time. Media in three separate heavy duty plastic bags. Be aware: I this offering does not include the Bibs hose adapter to flush the system. It includes a plastic cap for the tube. Quality media!
Great product very fast delivery .. will buy again.
Fairly simple installation, our install was not the intended under the sink install. However, industry standard fittings readily available at the hardware store completed our installation.
Product seems of good quality with what looks like a detailed installation manual. I believe the manual should cover how to mount the filter unit, or sit it on the floor, there is no mention of how to install the tank. Also mention how to add or remove pressure from the tank as I had to call support to troubleshoot the issue.
Contacted company via email received quick response and after ordering what I needed it was delivered very quickly. No complaints here.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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