Excellent customer services from Hannah…
Excellent customer services from Hannah this morning thank you

Wave is a review platform designed to facilitate consumer feedback and ratings for various services and products. By providing a space for customers to share their experiences, the company aims to enhance transparency and trust in the marketplace. Wave allows users to submit reviews and ratings, helping potential customers make informed decisions based on the experiences of others. The platform primarily serves businesses seeking to improve their customer relationships and reputation through authentic feedback. By leveraging user-generated content, Wave enables companies to showcase their strengths and address areas for improvement. This focus on customer insights positions Wave as a valuable resource for both consumers and businesses looking to enhance their service offerings and overall customer satisfaction.
Wave receives overwhelmingly positive feedback for its customer service, with many reviewers highlighting the helpfulness and professionalism of the staff. Customers frequently mention quick response times and the ability of agents to resolve issues effectively, with specific praise for individuals like Lyndsay, Godswill, and John.
The live chat feature also garners positive remarks for its efficiency and helpfulness. However, some consumers express dissatisfaction with phone interactions, noting that certain agents struggled with the system, leading to a less favorable experience. Despite these occasional complaints, the overall sentiment remains highly positive, with many recommending Wave for its excellent customer service and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 55 |
| Jul 25 | 4.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“The lady I spoke to was very friendly, professional and helpful”
“Recently had contact with Wave customer services three times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Water Services.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | — | 100 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.3 out of 5 (poor) | — | 40 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 999 |
Bottom line: Wave is #1 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
100 reviews of Wave. Filter by what matters to you.
Over a year ago
Excellent customer services from Hannah this morning thank you
Over a year ago
The lady I spoke to was very friendly, professional and helpful.
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Excellent customer services from Hannah this morning thank you
Very quick phone answering and grasped the matter. Felt confident the advisor Lyndsay genuinely wanted to solve the problem and knew how to get it done. Very best phone manner I have experienced. I made a call the previous day answered by Leo who was also excellent for the same reasons
The lady I spoke to was very friendly, professional and helpful.
Godswill was very patient and helpful in resolving the issue I had with their system. Unfortunately, my experience with a previous agent was not as positive, which is why I'm giving 4 stars instead of 5.
Recently had contact with Wave customer services three times. The first two occasions by phone and both agents seemed to be really struggling with use of the computer systems, so errors present after both interactions which took about 30 minutes in the second case. Today, I have used web chat (as I couldn't face another lengthy phone call! ) and received a prompt and efficient service which hopefully has resolved my problems. Should not need to contact Wave multiple times for a simple administrative change to our account.
Very helpful attitude to my enquiry, and helped me access our account on line.
I was trying to transfer responsibilities for our water account, first Hannah and then Angela were really helpful and friendly. Even one of my colleagues who could hear the conversation remarked on how friendly and helpful Angela was. I am now all set up and I’m really happy with the customer service received
The person I chatted with on your live chat (I'm really sorry I can't remember his name) was really helpful, replied quickly to each question I asked and sorted my query while I was on the chat. Excellent service.
Leo was very helpful and knowledgeable. Thank you Leo for all your help today.
The person I spoke with understood my confusion immediately and explained my invoices and how credits had been used. Couldn't have been easier!
I had just taken on a new property which transpired was with Wave after being passed around a few different bodies. I finally found out Wave was the supplier and spoke to Joane who was the most helpful operator I have had in many years and I have spoken to many for the 12 properties I deal with. She made the transfer process very simple, was knowledgeable and wanted to ensure that everything was covered including ensuring the previous tenants debt and details did not inflict our account. Was a refreshing call as did not feel rushed or just another person to deal with. Very personable. Highly recommend Wave
John was extremely helpful in helping me identify when a leak started at our club premises and that it is still ongoing, even though we thought it has been sorted. He took the time to look back at last years usage, and compare it to this years as we do not operate over the winter period and the leak started in April. He was very thorough, explained things fully and sent me information which would help us on how to go about identifying where the leak might be.
A little slow on replying, but they do do what they are asked. Thanks Wave!!
The customer advisor explained everything in a really simple and easy way with a calm manor. Any time they weren't sure about something they checked with their manager to confirm. Great experience, thanks again
Was a very positive experience as phone was answered within a couple of rings by Deb who then proceeded to resolve my query very quickly and efficiently.
Unfortunately I did not catch the agent’s name that helped me today but she was excellent in helping me. She was patient, knowledgeable and very warming. If only all telephone agents acted this way we would all be in a better place. If it helps she was helping me with the account of the Great Doddington Food Production Society Ltd regarding our latest water bill.
Very helpful lady. Polite and kind. Extremely helpful and knowledgeable. Easy to talk to and answered call quickly.
Dealt with call efficiently and was very helpful.
Wave is a review platform designed to facilitate consumer feedback and ratings for various services and products. By providing a space for customers to share their experiences, the company aims to enhance transparency and trust in the marketplace. Wave allows users to submit reviews and ratings, helping potential customers make informed decisions based on the experiences of others. The platform primarily serves businesses seeking to improve their customer relationships and reputation through authentic feedback. By leveraging user-generated content, Wave enables companies to showcase their strengths and address areas for improvement. This focus on customer insights positions Wave as a valuable resource for both consumers and businesses looking to enhance their service offerings and overall customer satisfaction.
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