I didn’t catch the ladies name but she…
I didn’t catch the ladies name but she was most helpful,and was going to sort my query out,so hopefully my new invoice will come shortly so l can settle up.

Wave is a review platform designed to facilitate consumer feedback and ratings for various services and products. By providing a space for customers to share their experiences, the company aims to enhance transparency and trust in the marketplace. Wave allows users to submit reviews and ratings, helping potential customers make informed decisions based on the experiences of others. The platform primarily serves businesses seeking to improve their customer relationships and reputation through authentic feedback. By leveraging user-generated content, Wave enables companies to showcase their strengths and address areas for improvement. This focus on customer insights positions Wave as a valuable resource for both consumers and businesses looking to enhance their service offerings and overall customer satisfaction.
Wave receives overwhelmingly positive feedback for its customer service, with many reviewers highlighting the helpfulness and professionalism of the staff. Customers frequently mention quick response times and the ability of agents to resolve issues effectively, with specific praise for individuals like Lyndsay, Godswill, and John.
The live chat feature also garners positive remarks for its efficiency and helpfulness. However, some consumers express dissatisfaction with phone interactions, noting that certain agents struggled with the system, leading to a less favorable experience. Despite these occasional complaints, the overall sentiment remains highly positive, with many recommending Wave for its excellent customer service and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 55 |
| Jul 25 | 4.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“The lady I spoke to was very friendly, professional and helpful”
“Recently had contact with Wave customer services three times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Water Services.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | — | 100 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.3 out of 5 (poor) | — | 40 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 999 |
Bottom line: Wave is #1 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
100 reviews of Wave. Filter by what matters to you.
I didn’t catch the ladies name but she was most helpful,and was going to sort my query out,so hopefully my new invoice will come shortly so l can settle up.
Spoke to Rick yesterday who was very helpful In answering all my questions. I emailed him the remits & the May statement So all have been paid
Call answered quickly, person dealing with my enquiry - Donna - very friendly, helpful and dealt with the issue withing a short time. Very professional.
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Joanne, the lady who answered my call was absolutely superb. It was a complicated query on behalf of an Allotment Association (members all keen to have plenty of water!) and involved Anglian Water’s meter which gets buried in mud every time it rains. Joanne explained everything to me, including how to calculate the price of 1000 litres of water so that when I take more meter readings I can calculate how much we are using in £. She also liaised with Anglian Water and they are going to come out this week and look at the hole in the ground that the meter is in, while we have dry weather. It fills up with water and mud when it rains and buries the meter. Then I have to dig down to find the meter to read it as it is not covered. Huge thanks to Joanne - I am so grateful for all she did to help. I am reassured and her service was truly exceptional. She is an asset to Wave Water and you should give her a bonus.
The worst service i have ever received. Shame you have to put up with it as you cant change water supplier. Went on for months, no-one responds to emails or calls and they make it impossible to complain. Caused so much stress getting an account put in my name, for something that should be so simple
Being the treasurer of a small county Bowls club we use loads of water for six months, then none as the club is closed for the winter Needless to say the recent English weather over the past few years has meant that estimating usage is not easy. Having been in credit for a long time due to estimates over the winter period the hit spring and summer have put our usage well in excess of the latest estimate A quick phone call and the current estimated bill has been put aside and we await a new correct bill in due course, and that keeps everyone on track. The Wave staff were very helpful, polite and professional in their approach to my problem
It was not that great I have had no contact back my review was for Mitesh
Not interested to give even 1 star
Lyndsay resolved my issue efficiently , and followed up as she said that she would.
Mike who answered my query was extremely knowledgeable, helpful and understanding.
I had a fantastic experience with Tony from Wave's customer service recently. The agent I spoke with was incredibly helpful, professional, and patient throughout the entire interaction. He took the time to listen to my issue, explained everything clearly and followed up to make sure my issue was fully resolved. It's rare these days to come across such attentive and genuinely caring support, and it made a real difference. Thanks to Tony's help, we feel evermore confident in staying with Wave as a provider. Highly recommend both the service and the team behind it.
The person dealing with my query was polite and was able to answer all my queries.
We have an issue with the water meter, between them and Northumbria Water, rather than fix or replace the meter, they keep issuing random over inflated estimated bills. For 18 months we have been hoping for them to resolve this. 10 phone and approx 10 emails, including us sharing floorplans of the premises etc and still no appointment for a water meter repair, just threat of disconnection
Patient, informed and helpful
Thank you to the very helpful lady on the phone who helped me to change the details of a previous person who has now resigned so I can now sign into our account and have access.
Wave is a review platform designed to facilitate consumer feedback and ratings for various services and products. By providing a space for customers to share their experiences, the company aims to enhance transparency and trust in the marketplace. Wave allows users to submit reviews and ratings, helping potential customers make informed decisions based on the experiences of others. The platform primarily serves businesses seeking to improve their customer relationships and reputation through authentic feedback. By leveraging user-generated content, Wave enables companies to showcase their strengths and address areas for improvement. This focus on customer insights positions Wave as a valuable resource for both consumers and businesses looking to enhance their service offerings and overall customer satisfaction.
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