Donna was very helpful and efficient.
Donna was very helpful and efficient. She processed our change of business name in a very professional manner with no fuss and made everything easy to accomplish.

Wave is a review platform designed to facilitate consumer feedback and ratings for various services and products. By providing a space for customers to share their experiences, the company aims to enhance transparency and trust in the marketplace. Wave allows users to submit reviews and ratings, helping potential customers make informed decisions based on the experiences of others. The platform primarily serves businesses seeking to improve their customer relationships and reputation through authentic feedback. By leveraging user-generated content, Wave enables companies to showcase their strengths and address areas for improvement. This focus on customer insights positions Wave as a valuable resource for both consumers and businesses looking to enhance their service offerings and overall customer satisfaction.
Wave receives overwhelmingly positive feedback for its customer service, with many reviewers highlighting the helpfulness and professionalism of the staff. Customers frequently mention quick response times and the ability of agents to resolve issues effectively, with specific praise for individuals like Lyndsay, Godswill, and John.
The live chat feature also garners positive remarks for its efficiency and helpfulness. However, some consumers express dissatisfaction with phone interactions, noting that certain agents struggled with the system, leading to a less favorable experience. Despite these occasional complaints, the overall sentiment remains highly positive, with many recommending Wave for its excellent customer service and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 55 |
| Jul 25 | 4.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“The lady I spoke to was very friendly, professional and helpful”
“Recently had contact with Wave customer services three times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Water Services.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | — | 100 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.3 out of 5 (poor) | — | 40 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 999 |
Bottom line: Wave is #1 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
100 reviews of Wave. Filter by what matters to you.
Donna was very helpful and efficient. She processed our change of business name in a very professional manner with no fuss and made everything easy to accomplish.
Tracy was very friendly and helpful. I rang to update contact info on the account and set up a DD. She was informative and clear and she also advised me of your online account facility, which I signed up to.
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Really polite, took the time to help me. Angela was really helpful.
I contacted Wave to end my contract as I had moved and they were really nice and really helpful, I spoke with Deb's and she talked me through the process really well and in a nice friendly manner. Thank you.
From the moment Angela answered the phone , I knew I had the right person to help us. She knew exactly what the problem was and it was sorted in record time. 5 star service
Extremely helpful and knowledgeable agent on the phone.
Angela was so polite and helpful, answered all of my questions and also assisted in sending me my Annual Statement for 2024. Great Service - Thanks Angela!
I had a great experience today thanks to Donna. She was extremely helpful in setting up a new business account and also arranged for two other accounts to be moved under the same login for convenience. I called just before 2pm and was informed there might be a slightly longer wait due to the lunch period, which I appreciated being told upfront. Despite this, the process was smooth and efficient. Overall, a very positive experience.
Trying to obtain a credit from Wave is as painful as having teeth pulled. Their customer service (hello@ email address) will usually take 3 business days to respond to an email and in my experience the email chain has been picked up by numerous people which has lead to duplicated work and requests.
You sent me a bill with an estimate meter reading and took hundreds of pounds for it. I'm still waiting for my refund, after sending an actual reading. The meter is a matter of feet off a main road so no idea why someone cant be bothered to look at it, rather than guess! Lyndsay followed up with a call, all sorted, so very good customer care, thank you.
Sorry, cant remember the name, but she was extremely helpful and polite.
Information requested received
Call re longstanding water leak answered promptly by Leki who was very helpful in providing the information I sought demonstrating care, empathy and energy to resolve the issue.
John the person i spoke to was a great help and steered me in the right direction to change a TBS into a domestic supply . Full address is now 38 (Halcyon) Main St Tansor PE8 5HS
Mike, who took my call in only his 3rd day in the role was exceptional. Friendly, polite and immediately understood how to action our request to resolve the issue seeking help from a colleague to ensure his actions were correct. Five star service
First response was comprehensive and clear, but slightly misunderstood my request. After I requested clarification, the follow-up from Mark could not have been better. All in all, very happy with the service received.
Wave is a review platform designed to facilitate consumer feedback and ratings for various services and products. By providing a space for customers to share their experiences, the company aims to enhance transparency and trust in the marketplace. Wave allows users to submit reviews and ratings, helping potential customers make informed decisions based on the experiences of others. The platform primarily serves businesses seeking to improve their customer relationships and reputation through authentic feedback. By leveraging user-generated content, Wave enables companies to showcase their strengths and address areas for improvement. This focus on customer insights positions Wave as a valuable resource for both consumers and businesses looking to enhance their service offerings and overall customer satisfaction.
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