Deb was very helpful and resolved my…
Deb was very helpful and resolved my queries quickly and easily. Great customer service. A+++

Wave is a review platform designed to facilitate consumer feedback and ratings for various services and products. By providing a space for customers to share their experiences, the company aims to enhance transparency and trust in the marketplace. Wave allows users to submit reviews and ratings, helping potential customers make informed decisions based on the experiences of others. The platform primarily serves businesses seeking to improve their customer relationships and reputation through authentic feedback. By leveraging user-generated content, Wave enables companies to showcase their strengths and address areas for improvement. This focus on customer insights positions Wave as a valuable resource for both consumers and businesses looking to enhance their service offerings and overall customer satisfaction.
Wave receives overwhelmingly positive feedback for its customer service, with many reviewers highlighting the helpfulness and professionalism of the staff. Customers frequently mention quick response times and the ability of agents to resolve issues effectively, with specific praise for individuals like Lyndsay, Godswill, and John.
The live chat feature also garners positive remarks for its efficiency and helpfulness. However, some consumers express dissatisfaction with phone interactions, noting that certain agents struggled with the system, leading to a less favorable experience. Despite these occasional complaints, the overall sentiment remains highly positive, with many recommending Wave for its excellent customer service and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 55 |
| Jul 25 | 4.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“The lady I spoke to was very friendly, professional and helpful”
“Recently had contact with Wave customer services three times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Water Services.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | — | 100 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.3 out of 5 (poor) | — | 40 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 999 |
Bottom line: Wave is #1 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
100 reviews of Wave. Filter by what matters to you.
Deb was very helpful and resolved my queries quickly and easily. Great customer service. A+++
Becca, thank you for your prompt and knowledgeable responses today. You sorted my query very quickly. 11/10.
Very helpful and pleasant to talk to.
I’m unable to contact this company by email, as my messages are consistently blocked or marked as junk. I’ve been asked to provide a council tax bill to prove I’m not operating as a business, but there is no available method to submit this supporting document. Their online query system is unreasonably slow, yet they are quick to issue penalties. I genuinely don’t understand how this company has received such high ratings on Trustpilot.
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Becca, who helped me set up direct debits on the online chat was just so friendly and helpful. You are a credit to Wave and i really appreciate how you helped me with my queries.
Once again Wave have been prompt, efficient and brilliant with our water leak. I sent them details of our leakage allowance claim on Saturday and they have already responded and submitted our claim to the water company-Thank you Hannah for your efficiency!
After speaking to Mitesh and Petra, I am very happy with their service and support with my account query.
Good, clear timely communication
I went on live chat re a payment made to the wrong account and the advisor was super helpful , very polite and said she would email as soon as the transfer was made. Great service much appreciated
Dont give up if you have a problem...it took over 5 months of repeating the infor,ation before at last they have listened properly. Only acted after I left a damning TrustPilot review I received mail at my address wrongly delivered regularly pursuing a bill. I pointed out I was not a customer and never had an account and am a private individual receiving water ever since I bought my house from Northumbrian Water for the last 11 years Now they have attached my name to the account and put in the hands of debt recovery and have so far failed to sort it out until at last after posting a TrustPilot review they woke up
Mitesh in the Wave Customer Service Team was excellent. He was very polite throughout, dealt with my queries and requests easily and, by the time we had concluded our telephone conversation, all of the issues I had were been dealt with. Great service throughout.
very helpful
Informative and efficient sorted out the account issues very well. Also very polite.
The gentleman named Lou was a pleasure to talk to. He was friendly and very dedicated in his work. Trying to explain how we keep getting reviewed payment details. I was on the phone to him for 20 mins and came away havin the answers i needed.
When I first contacted Wave by phone I spoke with a lady called 'Hannah' - SME Customer Experience Advisor. From the outset she was courteous, attentive and genuinely wanted to try and help. I asked for certain historic information - and received this by e-mail within an hour or so. No finite solution to the purpose of my enquiry is yet apparent but Hannah has instigated help source experts from your end. Well done Hannah - and thank you.
Wave is a review platform designed to facilitate consumer feedback and ratings for various services and products. By providing a space for customers to share their experiences, the company aims to enhance transparency and trust in the marketplace. Wave allows users to submit reviews and ratings, helping potential customers make informed decisions based on the experiences of others. The platform primarily serves businesses seeking to improve their customer relationships and reputation through authentic feedback. By leveraging user-generated content, Wave enables companies to showcase their strengths and address areas for improvement. This focus on customer insights positions Wave as a valuable resource for both consumers and businesses looking to enhance their service offerings and overall customer satisfaction.
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