Wave is a review platform designed to facilitate consumer feedback and ratings for various services and products. By providing a space for customers to share their experiences, the company aims to enhance transparency and trust in the marketplace. Wave allows users to submit reviews and ratings, helping potential customers make informed decisions based on the experiences of others. The platform primarily serves businesses seeking to improve their customer relationships and reputation through authentic feedback. By leveraging user-generated content, Wave enables companies to showcase their strengths and address areas for improvement. This focus on customer insights positions Wave as a valuable resource for both consumers and businesses looking to enhance their service offerings and overall customer satisfaction.
Wave receives overwhelmingly positive feedback for its customer service, with many reviewers highlighting the helpfulness and professionalism of the staff. Customers frequently mention quick response times and the ability of agents to resolve issues effectively, with specific praise for individuals like Lyndsay, Godswill, and John.
The live chat feature also garners positive remarks for its efficiency and helpfulness. However, some consumers express dissatisfaction with phone interactions, noting that certain agents struggled with the system, leading to a less favorable experience. Despite these occasional complaints, the overall sentiment remains highly positive, with many recommending Wave for its excellent customer service and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 55 |
| Jul 25 | 4.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“The lady I spoke to was very friendly, professional and helpful”
“Recently had contact with Wave customer services three times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Water Services.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | — | 100 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.3 out of 5 (poor) | — | 40 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 999 |
Bottom line: Wave is #1 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
100 reviews of Wave. Filter by what matters to you.
I spoke to Angela today regarding my account update, she is very patient and polite also also is Friendly I have no word to say for her I can not explain how good she is, She sorted everything for me at the phone call at the same time. Thanks again to Angela
My call was answered quickly and Ros was very polite, friendly and helpful. He has actioned my request and has also sent me the promised email follow up details too. Thank you very much Ros.
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Finally the account is sorted After trying for months to get my account separated from an old tenant, I spoke to Becca via chat and it is now all sorted. Thank you Becca, you are a star
Brilliant customer service. Emma helped me a lot to solve the problem. She was cheerful and made my day!
I am the treasurer of a local Bowls Club and I rang Wave in order to update the estimated bill which I received on Saturday. Angela was extremely helpful, polite and patient which she would need to be dealing with an old codger like myself. Everything I needed to do was completed and as a last thing I picked up my phone to check the receipt of an email and accidentally cut Angela off. I have sent Angela an apology for that which I put down to age related thick fingers
Becca (and all individual employees I have spoken to) are very helpful and professional although they are working in difficult conditions where the customer information passed from the Wholesaler is frequently incorrect, hence my continued queries.
Ed dealt with my issue with patience, professionalism and could not do enough to ensure I was satisfied before we ended the dialogue. He also kept me updated as things developed.
Was very helpful and sorted everything out very quickly and efficiently thank you
Spoke with Caroline today. She sorted out my problem with the management of multiple accounts by coalescing them onto one login in short order - excellent!
WhatsApp conversation with Laura S was very easy and she managed to get everything sorted for me quickly and efficiently.
What an absolute FIRST CLASS service I received from Abi at Wave ! Incredible. She went above and beyond to get me the document I needed. Kept in constant contact and did EXACTLY as she promised. Customer Service from her that I thought was extinct ! An absolute ASSET to Wave. Cannot recommend her highly enough. Her passion and commitment were apparent throughout. Thank you very much, Abi
Karolina from Wave got back to me regarding my inquiries and helping me to sort out my issues.She made the process very easy and simple to follow.Very professional
Only given four as whilst the efforts to help in the last few days have been very good we still await a disconnection day. Our small charity closed at the end of March and efforts to get disconnected have yet to bear fruit. Once we get disconnected then maybe a five !
⭐️⭐️⭐️⭐️⭐️ I contacted Wave to close a business water account for a property I no longer occupy, and the process was refreshingly straightforward. I spoke to a real person on live chat within seconds, and they were polite, professional, and took care of everything without fuss. They confirmed the closure date, raised the request with the billing team, and made the whole experience feel human, no long waits, no robotic responses, just proper customer service. Given the stress I’ve been under lately, their calm and efficient handling of this made a real difference. Highly recommend. John D
Wave is a review platform designed to facilitate consumer feedback and ratings for various services and products. By providing a space for customers to share their experiences, the company aims to enhance transparency and trust in the marketplace. Wave allows users to submit reviews and ratings, helping potential customers make informed decisions based on the experiences of others. The platform primarily serves businesses seeking to improve their customer relationships and reputation through authentic feedback. By leveraging user-generated content, Wave enables companies to showcase their strengths and address areas for improvement. This focus on customer insights positions Wave as a valuable resource for both consumers and businesses looking to enhance their service offerings and overall customer satisfaction.
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