Webbox Pet Food is a UK-based company specializing in high-quality pet food and supplies for dogs and cats. The company offers a diverse range of products including dry dog food, wet cat food, and various nutritious treats designed to cater to the dietary needs of pets. With a commitment to pet well-being, Webbox focuses on creating food that not only satisfies pet preferences but also promotes their overall health and vitality. Targeting pet owners who prioritize quality nutrition for their furry companions, Webbox provides options such as grain-free and high-protein formulas, as well as tailored treats for different life stages, including puppy and senior food. The company's user-friendly online platform allows customers to easily browse and purchase products, with free UK delivery available on orders over £40.
Webbox Pet Food receives a significant amount of negative feedback, with many consumers expressing frustration over poor customer service and product quality. Reviewers frequently report issues with delayed orders, lack of communication, and unresponsive support, leading to a sense of dissatisfaction.
Complaints about overcharging during checkout and changes to product recipes that pets refuse to eat are also prevalent. Despite these issues, some customers do praise the food itself, noting that their pets love it, which highlights a divide between product enjoyment and service experience. However, concerns about product quality, including reports of mouldy items and contamination, further tarnish the brand's reputation. Overall, the sentiment leans heavily negative, with many customers feeling let down by Webbox.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: CrowdTrust rates this company 3.0, Trustpilot 2.0. Trustpilot carries the most weight (97% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 76 | 97% |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 3.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.4 | 5 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 1.5 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.3 | 3 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 1.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 78 most recent reviews.
“I contacted customer service who advised me they would look into this problem and get to the bottom of it”
“Lousy customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 78 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | −10% | 44 |
Bottom line: Webbox Pet Food is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.8).
72 reviews of Webbox Pet Food. Filter by what matters to you.
My cat used to love the Salmon Lick-e-lix, and I had a fair number of “blown “ tubes, which I received a replacement on the one occasion I complained. However, now my cat is violently sick if she it’s one. (She otherwise rarely vomits) and was quite ill for about 10 days on the last occasion. Throwing my stock away, as I wouldn’t want to donate them and make another cat ill.
Used to get 5 now you get 4 lick e lix and you pay more. Never ever using webbox products again. How dare they give us less for more money. It’s a joke and companies like this should be fined for ripping people off. Well you’ve lost my custom.
As a regular customer of Webbox I thought I would get in touch with them to ask when the item I needed was coming back into stock. Their 'Contact Us' page just times out, email is an autoresponse saying it can taking up to 14 days to get a response and messenger on Facebook is also an autoresponse saying someone will get back shortly. 5 days later I have not heard a thing. Shockingly poor customer service! Yet they are still managing to post on Facebook daily. Needless to say, they've lost a loyal customer. Avoid if you can and try a more customer orientated company.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 3% | — | ● Not enough data |
Poor customer service/complaints. Was buying cat food senior naturals direct from Webbox and would get few pouches in the mix with just very odd colour jelly and no meat. Sent photos in via email to customer service and got reply saying they will look into it (not interested). Happened again and sent more photos and this time no reply. Rang customer services asked to speak with team member who was on email and kept hanging up ,left phone message no response! UPDATE. I Have now been contacted by member of staff ( Elizabeth) who has been very helpful and professional and has met my expectations. Hopefully going forward this problem won't happen again.
Lately, I have the feeling that I am buying a water sausage instead of the old Chub roll. This is pathetic! Pathetic is to see how a company is cutting cost by adding loads of water in a product they couldn't cut anything else to keep the low quality it already had, at the same time they increase the price. I buy this rolls to feed the crows and magpies on winter. It is a tough moment for them and lately when I try to cut the sausage in slices, It is almost impossible and much more impossible to give it to them without end up with all my hands dirty full of the liquid product of this roll. It ends up like a not well-done omelette or a vomit lookalike . Totally destroyed in the bag. Really bad!!
I bought a pack of their wet cat food, chicken flavor, with a best-before date of 05/2026. I immediately noticed that a couple of pouches inside the box were unnaturally swollen, as if they were about to burst. I took a picture and, taking a risk, opened one pouch—only to find it reeking! The consistency was completely off, so I threw away all the packages and contacted the supplier. Turns out it's not only food that is disgusting for this company: customer service, left me without a reply after raising a serious quality issue. They replied to my first email but have ignored every single one of my follow-ups since the 20th of November. Shame on you. I have no idea what they are putting in this food, but if I hadn’t noticed, it could have easily poisoned my cats. Not recommended at all.
I liked how you can buy the food without having to take out a subscription. Secondly I had a tentative sniff and didn't want to throw up. The food smelled like casserole rather than something that had died three weeks previously - which is what most cat food smells like. My cats loved it and it fills them up for longer.
Emailed Customer Service with regards to bloated cat Lick-e-Lix sachets. Also, upon opening those, there was a foul smell. It was apparently rotten, presumably due to manufacturing issue. I first contacted them in May 2024 and again in June. I never got a response. As a precaution, because I don't want my cat to be ill and having to pay for subsequent vet bills, I stopped buying Webbox products.
Have been using Chub rolls for years with no problems. Recently the recipe has changed. It's now a sloppy mess with much more liquid, unusable for what I need it for. I assume this is an attempt to cut their costs. It's not working with me though as I won't be buying any more.
After realising my cats anus has been getting really inflamed due to felix cat food which is poison I changed to this and am now awaiting results to see if her stomach agrees with it after eating rubbery chicken for months😡😡😡
Experienced an issue with a “ blown “ sachet of lick-e-lix purchased. We contacted them merely as an FYI in case there was a bigger production issue. They ( Michael) responded immediately and asked for more information, which we were able to provide . Michael went above and beyond in his response actions, and took our feedback very seriously . In a world where very often the customer service focus can be lacking, we found the one we received , to be exceptional. Thank you to Webbox, and in particular , Michael 😁
Bought some weebox chub dog food, yesterday, I cut into the wrapper and the insides, once punctured, squirted out all over me, the insides had turned to mush, I refused to feed my dog this. Previous rolls were firm and easily sliced, this was liquid mush. Disgusting.
Absolutely Rubbish company at suppling shops with there lick e lix cat treats They might as well just close down because it is hard to get there product
I have been buying Webbox sticks for a long time and my cats love them. However, the latest packs contain more and more dry or vinegar smelling sticks who seem to be « expired ». It used to be one once in a while but now the full pack contains funny smelling sticks. My 4 cats got very sick recently and although it may be a coincidence, I will not be buying these sticks anymore. The quality is not consistent and I do worry about their safety. The same factory manufactures the Lidl/Coshida sticks as well and same problem.
My cats like tge food, loveick e lix BUT im sick of orders comimg with a tonne of pointless airbuble plastic crap, that i cant recycle and fills my bin. Unneccessary
My boy loves chub roll .have tried him on so many diet foods.they either make him pile the weight on .or give him the runs.so far since a month now .poo are normal not pooing every time we go out .and not uniting for more later .so yes I would recommend Webbox chub roll
Gob smacked 25% increase on cat lik e lix
I have read most of the very negative reviews but must honestly say that my cat loves this wet food. However, I might take heed and buy in small quantities since some clients seem to have problems with some items and then get stuck ....Will see how I get on...price is definetely better than other brands.
Webbox Pet Food is a UK-based company specializing in high-quality pet food and supplies for dogs and cats. The company offers a diverse range of products including dry dog food, wet cat food, and various nutritious treats designed to cater to the dietary needs of pets. With a commitment to pet well-being, Webbox focuses on creating food that not only satisfies pet preferences but also promotes their overall health and vitality. Targeting pet owners who prioritize quality nutrition for their furry companions, Webbox provides options such as grain-free and high-protein formulas, as well as tailored treats for different life stages, including puppy and senior food. The company's user-friendly online platform allows customers to easily browse and purchase products, with free UK delivery available on orders over £40.
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