Blue moulded treats
I got the oven baked liver Sizzlers for my dog and half of the pack is blue moulded and smells really bad

Webbox Pet Food is a UK-based company specializing in high-quality pet food and supplies for dogs and cats. The company offers a diverse range of products including dry dog food, wet cat food, and various nutritious treats designed to cater to the dietary needs of pets. With a commitment to pet well-being, Webbox focuses on creating food that not only satisfies pet preferences but also promotes their overall health and vitality. Targeting pet owners who prioritize quality nutrition for their furry companions, Webbox provides options such as grain-free and high-protein formulas, as well as tailored treats for different life stages, including puppy and senior food. The company's user-friendly online platform allows customers to easily browse and purchase products, with free UK delivery available on orders over £40.
Webbox Pet Food receives a significant amount of negative feedback, with many consumers expressing frustration over poor customer service and product quality. Reviewers frequently report issues with delayed orders, lack of communication, and unresponsive support, leading to a sense of dissatisfaction.
Complaints about overcharging during checkout and changes to product recipes that pets refuse to eat are also prevalent. Despite these issues, some customers do praise the food itself, noting that their pets love it, which highlights a divide between product enjoyment and service experience. However, concerns about product quality, including reports of mouldy items and contamination, further tarnish the brand's reputation. Overall, the sentiment leans heavily negative, with many customers feeling let down by Webbox.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: CrowdTrust rates this company 3.0, Trustpilot 2.0. Trustpilot carries the most weight (97% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 76 | 97% |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 3.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.4 | 5 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 1.5 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.3 | 3 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 1.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 78 most recent reviews.
“I contacted customer service who advised me they would look into this problem and get to the bottom of it”
“Lousy customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 78 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | −10% | 44 |
Bottom line: Webbox Pet Food is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.8).
72 reviews of Webbox Pet Food. Filter by what matters to you.
I got the oven baked liver Sizzlers for my dog and half of the pack is blue moulded and smells really bad
The 1-12months meat and fish wet cat food gave my cat a very bad stomach. He’s always has whiska’s and loved it but thought I’d get him a treat for his birthday and chose this, unfortunately it didn’t choose him and he’s had bad diarrhoea for a day now. Not sure what it was that didn’t agree with him, we’ve never had any trouble with any food like this before, he seemed to like the taste and ate it all which is why I gave a 2 star instead of 1. Worried about my baby :(
I was most sceptical when I bought this food for my rather sensitive old friend. He has a very weak stomach and has not been able to keep down the most expensive top brands for sensitive stomachs or popular supermarket products. He has been on this very affordable brand for some time now and has had no problems so far. It is true he preferred to eat some of the other brands but they made him sick. Clearly whilst he may have liked their taste they did not agree with him, not sure why.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 3% | — | ● Not enough data |
I have been having problems with their lick-e-lix. Spent over £20 on a crate of 17 having previously brought some from other suppliers to. All if them were rotten smelling! Smelt vile. I contacted petsathome and amazon who I brought them from they both issued refunds straight away. After buying them direct from Webbox and them also smelling vile I contacted them straight away, this was back in Feb. All I was sent was one single box as ‘compensation’ when i questioned this I was then sent a prepaid small envelope to try and shove over 100 lick-e-lix into, and have had radio silence whilst they ‘investigate’ not even an offer of a refund for useless goods. My cats LOVED their products but will now have to go without as I don’t have money to waste. Avoid.
My cat loves these I buy loads of these each week . She now doesn’t want her cat food just these and dreamies . She’s so spoilt . Also likes king prawns 🍤 but her favorite is lick-e-Lix without a doubt
Sad to write this as my cat has been on webbox wet food for 3 months and has been doing so well on it, within those 3 months I have found a small shard of neon green plastic and 4 scraps of stretchy bright blue rubber, the green plastic I can not remember what flavour I found it in but 3 of the blue rubber/elastic scraps where all found the Jelly Cod flavour, the 4th I had just found in my cats vomit. At first I thought it was a one off and I’d be careful enough to look for it if it was only in the cod flavour but I was stupid to think that, sad to say I will not be buying this cat food anymore as I just can’t risk my cat ingesting plastic and rubber!
Always bought the webbox meaty sticks until I started noticing that a certain amount would be off in every pack no matter what the flavour was they always had the same sour gone off smell which my cat ran from. Bought a cheese pack and every other one was off, but the package said it was in date so something fucky is going on.
KATH W. I ORDERED 32 X 2KG PACKAGES OF THE SENIOR DOG FOOD IN FEBRUARY 2023. AFTER WAITING SOME TIME IT WAS DELIVERED. I WAS MISSING 16 X 2KG PACKETS. I CONTACTED WEBBOX BY PHONE, WAS ASSURED THAT THIS WOULD BE CORRECTED. THE SECOND DELIVERY I RECEIVED 8 PACKETS, SO THE ORDER WAS 8 PACKETS SHORT. I CONTACTED WEBBOX AGAIN. EMAILS WERE SENT.THE LOVELY MORAG REPLIED! THE THIRD DELIVERY I RECEIVED 4 X PACKETS OF THE DOG FOOD. SO THEY STILL OWE ME FOUR MORE PACKETS. I HAVE EMAILED, PHONED AND GOT NOWHERE. THERE IS NO RESPONSE FROM THIS TERRIBLE COMPANY. I CERTAINLY WILL NOT BE USING THEM AGAIN. I RECOMMEND THAT YOU DO NOT USE THEM EITHER.
We buy the Webbox dog lix and in every box there is almost 2 sachets that have hardly any paste inside! This has been going on for so long. There is obviously some kind of issue with the production of these treats!
I have a rescue adult dog age 3 yrs , with sensitive tummy. one of these days he ran out of his usual food, so i went to wilko to buy a small pack . reason I chose are : 1- recyclable packaging for any quantity. 2- on the pack says is sensitive tummy 3 - when i opened the pack at home , kibble is small size,for the breed he is . 2 days later i realize he really love this new food, So i went on their own site to order the large bag of 15 kg 4- quality vs price, is worth it, is like £ 2/per kg Conclusion : for awhile our Podenco ( whippet type dog) will have this. can be found in : Wilko , Home Bargain and B&M
I had a discount code so bought 4 lots x 17 packs of lick e lix liver. Every single one has gone off despite being dated July 2023. £90 wasted. Absolutely outrageous.
We purchased a dog advent calendar, on day 2 the window was empty, we took the insert out and found that several windows had nothing in and a few others had bits of chocolate treat in, I contacted the company, the auto reply said that they would try to reply within 10 working days, after 17 days I messaged again, I received a reply straight away, I replied to this on the 19th of December and have had no further contact from them, this is part of Pet's choice
Neither cat will go near the wet food supplied in green boxes, but decided to try the webbox cat stars for xmas. Well these are so thick and hard my 2 year old cat nearly broke his teeth and choked to death when he ate a few mixed in with his normal biscuit. I quickly removed them, tried biting some into smaller pieces but this leaves hard sharp edges. Neither cat would go near them and i consider these very dangerous and not suitable for cats. Tasted horrible when i bit them and not atall meaty either. Cat stars should be recalled before they cause an injury.. make them thinner webbox!
Thankfully my cats love this stuff. It's great if you have to give them tablets of any description. Just crush the tablets, mix it with some Lick-E-Lix and it all disappears in seconds! I've never ordered it online, so can't review their service in that respect, but I'll definitely be buying it in-store regularly!
3rd time within 12 months I have found one of the sticks in their tasty yoghurt treats that has been so puffed up it is about to burst. Expiry date is 17/9/23 so well within. I have written to them but like many other comments on this site, have never had any response. They don't monitor Trustpilot so I know they won't pick this up but I am writing this review to flag to other customers. From the number of reviews that I have read that state similar experiences or bad packaging or putrid products & pets being unwell is there a potential health hazard to animals here? If it was human beings then the Food Standards Agency would surely be involved & want to investigate. I am really surprised that Pet Choice Ltd/Weebox don't want to follow up & see if there is a processing problem.
My cat didn’t eat it, so I requested a refund as they state clearly “100% satisfaction guarantee”. Customer service asked me to do a list of things for a refund, (like photos of receipt & the box) which I just about managed. But now they’ve asked me to do another long list of things, including writing a hand written letter longer than 15 words & returning the box of cat food. It’d cost more to send the cat food to them than the refund. So the 100% refund guarantee is utter nonsense & obviously they’re making it as hard & pointless as possible to make it happen. Thanks for nowt Webbox. 👌🏻
Bought cat sticks that although in date were obviously stinking and dried out despite been packaged in individual sticks. Never purchase these products ... trying to make a complaint on their website is also despicable
Webbox Pet Food is a UK-based company specializing in high-quality pet food and supplies for dogs and cats. The company offers a diverse range of products including dry dog food, wet cat food, and various nutritious treats designed to cater to the dietary needs of pets. With a commitment to pet well-being, Webbox focuses on creating food that not only satisfies pet preferences but also promotes their overall health and vitality. Targeting pet owners who prioritize quality nutrition for their furry companions, Webbox provides options such as grain-free and high-protein formulas, as well as tailored treats for different life stages, including puppy and senior food. The company's user-friendly online platform allows customers to easily browse and purchase products, with free UK delivery available on orders over £40.
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