Webbox Pet Food is a UK-based company specializing in high-quality pet food and supplies for dogs and cats. The company offers a diverse range of products including dry dog food, wet cat food, and various nutritious treats designed to cater to the dietary needs of pets. With a commitment to pet well-being, Webbox focuses on creating food that not only satisfies pet preferences but also promotes their overall health and vitality.
Targeting pet owners who prioritize quality nutrition for their furry companions, Webbox provides options such as grain-free and high-protein formulas, as well as tailored treats for different life stages, including puppy and senior food. The company's user-friendly online platform allows customers to easily browse and purchase products, with free UK delivery available on orders over £40.
Webbox Pet Food receives a significant amount of negative feedback, with many consumers expressing frustration over poor customer service and product quality. Reviewers frequently report issues with delayed orders, lack of communication, and unresponsive support, leading to a sense of dissatisfaction.
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Complaints about overcharging during checkout and changes to product recipes that pets refuse to eat are also prevalent. Despite these issues, some customers do praise the food itself, noting that their pets love it, which highlights a divide between product enjoyment and service experience. However, concerns about product quality, including reports of mouldy items and contamination, further tarnish the brand's reputation. Overall, the sentiment leans heavily negative, with many customers feeling let down by Webbox.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: CrowdTrust rates this company 3.0, Trustpilot 2.0. Trustpilot carries the most weight (97% of the score).
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.0
76
97%
2.0 / 5 overall
=
78 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.8▲ 0.7
12-month avg
1.6
All-time
2.0
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.0
1
Sep 24
3.5
2
Oct 24
—
0
Nov 24
—
0
Dec 24
1.4
5
Jan 25
1.0
3
Feb 25
1.0
4
Mar 25
1.5
2
Apr 25
1.0
1
May 25
1.3
3
Jun 25
3.0
4
Jul 25
1.0
4
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 78 most recent reviews.
Top praiseof 17 positive reviews
Customer service29%
5 mentions
Prices & value18%
3 mentions
Fast & efficient12%
2 mentions
Website & app12%
2 mentions
“I contacted customer service who advised me they would look into this problem and get to the bottom of it”
On “Customer service” · Jun 27, 2025
Top complaintsof 59 negative reviews
Customer service39%
23 mentions
Response time19%
11 mentions
Delivery14%
8 mentions
Quality14%
8 mentions
“Lousy customer service”
On “Customer service” · Jul 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
Overall rating and review count for this company and similar companies
Purchased a large order of the Webbox mixed kitten food, which i will add is the ONLY option for kitten food on the website. We checked the order over as it was a large order to make sure it was correct. Order arrived and it was all fish flavour....bit miffed when we ordered the mixed selection, and which was the only choice like I've already stated. Then the day after opening the box and feeding the 10 week old kittems, we seen the food was all adult food. We contacted the company who stated the only option was to return the food at our own cost. Even having explained the steps we took and that there was only ONE kitten food option. They put us over to cuatomer relations who are absolutely not worth the time dealing with. All Michael did was state terms and conditions. They do not listen to what your actual problem is and try to find a way round the issue. As we live near to the company we suggested we returned the food, labelled with the return labels, instead of having to pay out a large return fee for something that went technically wrong their end but we were categorically told the return wouldn't be accepted and no refund would be given. When in reality, that is all a courier would do. Will not be ordering from their incompetent basic website again. It's not reliable at all, plus we don't want to have to deal with their robotic 'customer service' staff if something was to go wrong again.
Absolutely disgusted with this company my dog is still recovering from food poisoning loss of weight sickness ect I purchased the chubb roll at the Yorkshire trading company in Alnwick where I live who forwarded it to webbox I have photographs of the food which was out of date and dated for 2015 it was vile and leaking from its packinging weeks after it was reported it was still on display for sale as I say I have photographs and proof of purchase webbox are now not returning my emails I have had to take my dog regularly lately to check up on him iam absolutely fed up with them at first they offered me vouchers to the value of ten pounds which I obviously took as an insult Paul York
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I bought senior age 7 plus pouches which were not sealed properly and several were off and had to be binned. I wrote to webbox twice and never got a reply.
My cat is 18 and has allergies however since eating webbox they have all cleared up and he has never looked so healthy.
It’s unfortunate the food is great but poor packaging and worse customer service.
Switched kitten over to the webbox kitten food and he loves it. Always finishes his food off now and he has gained weight and his fur looks much healthier since switching from whiskas. He doesnt get upset stomachs anymore either. One had a bad pouch and webbox was so quick to respond and replace I can't fault them at all.
Terrible customer service. They sent me a discount code which didn't work so I got in touch with their customer service department to let them know. Michael from Webbox responded and said he would pass on to the relevant department but despite several emails from me in the following weeks to chase they couldn't/wouldn't offer a solution. Why send out a discount code that doesn't work? It should have been a really simple fix. Frustratingly after my email they even sent out a reminder email saying 'Don't forget your discount'...which still didn't work.
I have regularly ordered from Webbox without any previous issues but the really poor customer service and disregard of my emails has been disappointing so our dogs will be going back on Wainwrights again.
I have also had a problem with exploding sachets and sickening odour - order boxes to stock up over Christmas which will now go to waste. Some sachets had "exploded" when delivered but other sachets later expanded.The smell was sickening.
I have a very fussy and elderly abyssinian.
She has "squishy" food once or twice a week as a treat - other-times biscuits to make her use her teeth.
Bought this, a mixed box, in a local shop - can't recall which, and she loves it! Turns up her nose at more famous brands..loves Lidl's own! Strange cat.
Can't comment about the ingredients, preservatives etc, but she's getting on, and a little of what you fancy...
Five stars from the cat - who am I to argue??
My cat Bushka has been eating webbox cat sticks for years. Bushka loves them I been scrunchin the packet years b4 i ever saw the dreamies advert. She comes running, chicken is her favourite and nothing else will do. Succulent meaty sticks for my baby. 5 stars all the way too the best treats in town. Approved by my cat Bushka 🐈 😻
This cat food is absolute trash. Dont buy it. The treats aren't too bad, but the big boxes of Webbox wet cat food is absolute trash, not even my fat cat is interested. waste of money
Purchased a box of Webbox cat food pouches which had burst and had maggots in the box. Reported via their website....no response. Reported a few weeks later via Facebook...response to someone with a different name a few days later asking for more details which have been immediately provided. Have had no response. Awful customer service.
What terrible customer service,they sent me a discount code which I tried to use on their site,but when I entered code it told me code didn’t exist?,I emailed back to report this and they replied days later apologising and would forward it to appropriate department,I have heard nothing!,if they encourage you to shop on their site customer service should be much better!!
I know this is a cheap brand so I only buy suitable treats and chews for the dogs, and dry food for the foxes and hedgehogs when I can't find anything better in the shops. However there is a treat that my elderly JRT loves and as she is 16yr and has cancer in her mouth and elsewhere, I am happy to give them to her once in a while. I decided to try a different flavour and was appalled when I opened the bag as every treat was green and mouldy. I have emailed Webbox three times, sending clear photos, but they haven't even bothered to reply. Disappointing and dreadful customer service. I guess I shouldn't be surprised, but I won't be buying anything else from this brand. My local retailer, a large high street chain, who always had a good supply of their products has just stopped selling them entirely. Maybe that should tell me something!
Webbox - hiding factual reviews and ignoring customers
Submitted an ingredient request webform on the 13/05. After a ridiculous amount of (provable) chasing up and ignored emails, finally got the information I requested on the 05/07 via email.
A full 53 days after the original request.
There are some pretty toxic preservatives in use in the pet food industry, hence my request, as I wish to avoid these like the plague.
Here is an excerpt of that email, please note the offer of a goodwill gesture.
*********Webbox Complete Adult Mix in Jelly (Lamb & Turkey, Beef & Chicken, Chicken & Duck, Salmon & Trout) 12x 100g pouch pack:
Product code - 002451
Country of manufacturing – Germany
Quality and composition of ingredients –
With Lamb & Turkey: Meat and Animal Derivatives (60% of which Lamb 5%, and Turkey 5%), Minerals, Derivatives of Vegetable Origin (Inulin 0.1%).
With Beef & Chicken: Meat and Animal Derivatives (60% of which Beef 5%, and Chicken 5%), Minerals, Derivatives of Vegetable Origin (Inulin 0.1%).
With Chicken & Duck: Meat and Animal Derivatives (60% of which Chicken 5%, and Duck 5%), Minerals, Derivatives of Vegetable Origin (Inulin 0.1%).
With Salmon & Trout: Meat and Animal Derivatives (50%), Fish and Fish Derivatives (Salmon 5%, and Trout 5%), Minerals, Derivatives of Vegetable Origin (Inulin 0.1%)
We do not use preservatives in this product, we do use additives which are - Nutritional Additives (Per Kg): Vitamins: Vitamin D3 250 IU, Vitamin E 15mg, Biotin 20µg. Trace Elements: Zinc (Zinc Sulphate Monohydrate): 15mg, Copper (Copper Sulphate Pentahydrate): 1mg, Manganese (Manganous Sulphate Monohydrate): 1mg. Amino Acids: Taurine 445mg.
Other benefits of this product are –
No artificial colours, flavours or preservatives
With added prebiotic to promote healthy digestion
Grain free
No dairy/soya
Webbox Cat's Delight 12 x 100g pack Gravy Selection including Beef & Rabbit, Chicken & Turkey, Salmon & Trout, Duck & Lamb:
Please note this product is now called Webbox Complete Adult Pouch Multipack in Gravy, this is in similar packaging to the complete cat food in jelly previously discussed.
Product code - 002450
Country of manufacturing – Germany
Quality and composition of ingredients –
With Chicken & Turkey: Meat and Animal Derivatives (55% of which Chicken 5%, and Turkey 5%), Cereals, Minerals, Derivatives of Vegetable Origin (Inulin 0.1%).
With Beef & Rabbit: Meat and Animal Derivatives (55% of which Beef 5%, and Rabbit 5%), Cereals, Minerals, Derivatives of Vegetable Origin (Inulin 0.1%).
With Duck & Lamb: Meat and Animal Derivatives (55% of which Duck 5%, and Lamb 5%), Cereals, Minerals, Derivatives of Vegetable Origin (Inulin 0.1%).
With Salmon & Trout: Meat and Animal Derivatives (45%), Fish and Fish Derivatives (Salmon 5%, and Trout 5%), Cereals, Minerals, Derivatives of Vegetable Origin (Inulin 0.1%)
We do not use preservatives in this product, we do use additives which are – Nutritional Additives (Per Kg): Vitamins: Vitamin D3 250 IU, Vitamin E 15mg, Biotin 20µg. Trace Elements: Zinc (Zinc Sulphate Monohydrate): 15mg, Copper (Copper Sulphate Pentahydrate): 1mg, Manganese (Manganous Sulphate Monohydrate): 1mg. Amino Acids: Taurine 445mg.
Other benefits of this product are –
No artificial colours, flavours or preservatives
With added prebiotic to promote healthy digestion
No dairy/soya.
I hope the above answers your questions, I would also like to ask for your phone number to arrange one of each multipack to be sent out to you as a gesture of good will. **************************
I was offered the goodwill gesture of a variety of products in that same 05/07 email, which I acknowledged and accepted. My address details were sent to facilitate delivery.
Since then I have had to call them and pursue this further via webform and email, as my requests for delivery clarification have been ignored.
I am perplexed about them needing my phone number?? (provided) which is rather odd as I had already offered all of the details needed for delivery.
So now Pet's Choice have my address, phone number and email address, and there is still silence.
Bought online Webbox Rainbow Pellets Floating KOI CARP & All Pond Fish Food 10/20/30kg. Just have not remembered long time ago when I bought it the first time the fish never liked it and ate it with long teeth and never had to use much and had to mix it with other makes of food. The funny part is looks like the fish remembered it and will not eat it at all and the next day I got to fish it out for my chickens. The pellets swell up double in size so only fish around 60cm can manage but they won't touch it at all.
I tried it myself and soggy bread got more flavour. The two colours make no difference at all and after a little while they look beige in anyhow. I spent £54.00 for nothing.
Floating sticks are always better for all fish round.
Got lick e lix pouches for my cat, had so many boxes that were absolutely putrid and gone off. The pouches had blown up with air and were defo I rely not safe to give to my cat. I contacted them twice via their website...no response. I called them and was told someone would call me back....no response. I left a message on Facebook.....no response. Please read their reviews on Facebook and see for yourself. Disgusting company with non existent customer service.
I can't believe how much savings I just saved on my chub.my dog is so fussy and I also treated my baby and his furry friends to festive bits too.you should have a look.i got told a discount code I saved 20 percent 10 pounds off so I was a happy customer. 15 chub for 7.60 you can't go wrong free delivery too has I got 40 pounds worth.you should have a look they have got some good bits in there.maybe they should think about adding more???.But I'm still happy what I got and I'm very grateful
Webbox Pet Food is a UK-based company specializing in high-quality pet food and supplies for dogs and cats. The company offers a diverse range of products including dry dog food, wet cat food, and various nutritious treats designed to cater to the dietary needs of pets. With a commitment to pet well-being, Webbox focuses on creating food that not only satisfies pet preferences but also promotes their overall health and vitality.
Targeting pet owners who prioritize quality nutrition for their furry companions, Webbox provides options such as grain-free and high-protein formulas, as well as tailored treats for different life stages, including puppy and senior food. The company's user-friendly online platform allows customers to easily browse and purchase products, with free UK delivery available on orders over £40.
