Restaurant was great but bitesquad gave…
Restaurant was great but bitesquad gave wrong name for my order!

Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
Restaurant was great but bitesquad gave wrong name for my order!
Food was super hot, fast delivery (arrived earlier than expected) and the driver was patient and pleasant. I love bite squad! :)
Great delivery service. The driver was professional and nice. Ty BiteSquad. And also, I am a driver myself. Our driver apps doesn't give us option to still contact customer after delivery is complete. Customer would need to contact BiteSquad on Live chat.
I’ve ordered multiple times from these guys and every time my order is wrong or missing things they always blame the restaurant, I would never use these guys again I will tell everyone I know not to use them, terrible customer service and wouldn’t even offer any kind of refund. Just plain terrible!
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Thank you delivery driver.
My driver mesha was great very nice and communication was excellent!
Absolutely awful! The food we ordered was great, but the restaurant had a receipt in the bag with the actual cost of the food and Bite Squad had doubled the price. I understand they add fees, they need to make a profit and they are providing a convenience but doubling the price of the food is crazy. They already charge service fees and delivery fees, which Bite Squad keeps, we tip the driver, so when they double the price of each entree who gets that money? I am sure they aren't sharing it with the restaurant or the driver. That's a lot of money to charge considering someone else is actually providing the product.
DO NOT USE BITESQUAD!!!! Worst customer service ever!! I was at a friends house instead of my permanent address, I accidentally entered the wrong street address on my order. I realized my mistake when the driver arrived at the wrong address (two houses down). The neighbors refused the order (even though I put in the driver notes to leave it at the door, so she should have never even rang the door bell to have a conversation with them). I walked outside and actually saw her driving off! I immediately contacted Bitesquad, hoping they could call the driver and tell her to turn around. The driver also had my phone number and did not try to call or text me to figure out the mistake! Bitesqaud responded quickly and told me the food will not be returned and I will not receive a refund, IT WAS $56.00!!!! Couldnt beleive they were so ridged, It was a clerical error that could have been easily corrected with just a phone call. I will make sure to write this review on every page/site possible. I have multiple friends who own restaurants and I will also let them know my experience with you.
We order through Bite Squad frequently but tonight’s service was the best thanks to our delivery driver, Tawneric. Fast, efficient and very professional Very courteous young man. Wish we could request him every time.
super ✊ was amazing
Love bite squad! Great drivers, service and timely delivery!
Driver was prompt and pleasant!
Order for 8 people, delivered in less than a half hour and the fries were even still hot. Couldn't ask for more.
Crap. App literally ordered entirely incorrectly and this company would not fix it. Said I was on my own. Well your App was the issue, and I'll tell everyone from now on to order through any other co out there,, or just go get it on their own. Asshats
The deliveries with Bite Squad have been very excellent. I've truly been very please this far. Keep up the excellent service.
First of all, thank you for service during the pandemic. My husband and I take care of dad (my father-in-law) and it has been GREAT having the food delivered to us. I've been a member of Bite Squad (on and off) for the the past three years. The first 2.5 years were wonderful! Excellent! Perfect! However, the past six months have been terrible. The "excellence" (from Horst Schulze's book) in service has dropped. The "care" (from Richard Branson's book) in customer service has dropped. Whenever I'd order on the weekends, there would always be a problem. The F-team works the weekends, while the A-team works during the week. After talking to my husband, we decided to stop ordering from Bite Squad.
I am a driver please if you order throug bite squad give us cash tips we are not receiving are tips please and thank you it's the drivers who do all the work
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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