Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
My driver Bethany did a great job! She was friendly, efficient, and went above and beyond to make sure I had everything I needed. I had requested two diet cokes and when the restaurant didn’t have them, she called and offered to stop and pick two up at the gas station. I was so impressed. She picked them up and still made it here in a timely fashion. I wish everyone was as friendly and helpful as Bethany. Great job!
Worst delivery service ever. Greater than 49 minute wait time. Upon calling the restaurant they said it happens all the time. Will never use them again!
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Food was fresh and good!
Bite Squad's contact and refund policies are complete trash. No phone number to reach out to. Live chat support is a worthless joke as they try to end the chat before you can reply, ask question that you just answered 3 replies prior. Refund policy is comical, $4.22 credit to my Bite Squad account on a $27 order that was half messed up/missing. Like I will trust you again and use that $4.22 credit, but that is what Bite Squad is hoping will happen so they never have to pay back a nickel on their lousy, ethical lacking business. Last year several of my orders through Bite Squad were always missing something and support was terrible, so I stopped using you. Tried again this time because I must be some glutton for punishment.
Everytime l order from bite squad my food is late like 2 hours late l tried to cancel my order they wouldn’t let me after 2 hours waiting on my food the food is not even sealed like Uber eats so l can assure my food hasn’t been tampered with just really poor customer service
I want to thank John for following the instructions that were given and appreciate that the food was not cold as there have been instances where the driver's don't follow the instructions and the food was cold and unappetizing.
Friendly driver arrived early, food was good and hot. What more could you ask for?
Porsha was awesome! She’s delivered twice to me and had great personality and was really friendly!
Delivery time kept getting pushed out and your gps online makes it look a lot worse than it will actually be??? My order was half an hour late but the gps made it looks like we’ll over an hour The delivery driver said he gets comments about this all the time
The driver was wonderful when he finally arrived. It took over 45 minutes to get two drinks. I even increased the tip for the small order.
Pig & Chick is always an excellent choice. The driver wasted no time getting my order picked up and to my door. Food was hot when I got it. Good job everyone.
I had asked for extra butter and 3 large diet drinks and didn’t get either
Driver was great, but Bite Squad, not so great! I tried to use a promo code that I had received in an email, and the system stated that it had already been used. If you look at my history, you will see that I have not ordered in quite some time, so it was not used! If you are not going to honor a promo code, do not offer them!
The driver was on time and very pleasant and polite. He did a great job.
Very good food!
She was super nice! Got here on time!
Driver Michael was spectacular! Food was delivered before expected time and was hot! When I opened door he greeted me with the biggest smile wearing his green Bite Squad hat. What a polite genuine gentleman! You can tell he takes pride in his work. Great customer service. Bite Squad is lucky to have such a wonderful employee!
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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