DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
I had a great experience purchasing a vehicle with Austin at Drivetime. He made it quick and easy and I got exactly what I wanted. I highly recommend this dealership if you need a vehicle hassle free. Thanks Austin!
Bought a car at the end of December and was lied to about the state of the car. It broke down six weeks after purchasing due not being maintained which is what I was told it was well maintained. Four weeks after that it breaks down again. Leaving a single mom unable to work due to a non working car
Looked online and got pre-approved .. They called and set up appointment for the temple location saying that’s where the car I was wanting to buy was . Drove the hour to get there and the car is in shreveport Louisiana asked if they could bring it to Texas and they said no … why make me drive an hour from home for no reason . To try and convince me to buy a more expensive vehicle that I don’t even want … When I mentioned I wanted the same price as listed online and then all of a sudden we wasn’t worth there time .
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Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
I love my new car!! It just took a long time to get it!!!
Really great experience buying my Jeep Compass. Salesman “Tex” at their St. Paul location was great!
Juan and everyone at drive time Live oak were so awesome! Great customer service!
Don't buy a car here, the day I drove my vehicle off the lot, my vehicle broke down with all kinds of issues, A/C went out, then the transmission gave out. My vehicle is at the shop as we speak. Apparently they do not inspect their vehicles before selling.
We meet up with the 2 best customer service Ty & Elena. They both made our visit easy and smooth. They went beyond and above to make sure that we are happy with our choice. Thank you thank you!
If there was a 0 I’ll gladly do so, DONT COME HERE AT ALL!! DONT GO TO ANY DRIVE TIME, they say they go through inspection I guess they are not doing any good, If your a first time buyer do not come here at all always read the lowest reviews trust me, this don’t deserve a 4.1 review at all, they got good customer service but other then that I am not happy at all. Sadly my car caught on fire and risking my life and now I’m left with no car. They are no good. Thank you!!
Buyer Beware Do not purchase from them. Car broke down Warning Engine Malfunction Power Reduce Service Now! Do Not Drive! 30 days after purchasing car, Barely drove it. Spark Plugs need to be replaced. Guarantee what happens after you purchase will not be covered under your warranty. They are nice and welcoming until you purchase. They are scammers!!! SCAMMERS!!!
I had and fantastic experience with the sales rep Alex very professional and patient took time Though the program answers any questions And concerns got me it to the right car And a price I could afford highly recommend If your looking for a vehicle!
Collects personal data to scam users. Now dealing with identity theft.
Do not go here!!!! Check engine light is reset to show no issues until you get the car home! 5 day return policy was not mentioned! 1500 mile warranty was not mentioned. Purchased 15,000$ car charged me 20,000 in interest. They do not go by credit so if your credit good go somewhere else. Lemon dealership 100%
Sales representatives and management provided exceptional customer service.
I bought a 2020 kia soul on 4.12.25. Within 4 days the engine light came on. I called drivetime and was told to take it to a place to be checked. I had to wait a couple days which put it past the 5 day return policy. I am told the car has a transmission problem and the place I took it to doesn't deal with transmissions. I should have known not to get the car when they made an error with the first car we chose. It is ridiculous that I've had the car under 2 weeks and I have to worry about a major problem.
Tried to sell us a wrecked vehicle even (just because a carfax sheet doesn’t show a wreck folks doesn’t mean a car couldn’t have been previously wrecked and not reported to an insurance company!) after we drove nearly 2 hours down to get said vehicle, and it was also super dirty. The female ‘manager’ on duty had absolutely 0 customer service skills and was just plain rude as could be! There was clearly good damage on this vehicle that was noticeable and while the gentleman there was nice and even offered to clean the vehicle, the manager refused to allow that to happen, she’s SUPER DUPER at her job. Bottom line? After we left and didn’t purchase this vehicle, we grabbed dinner and then while driving back past the lot, noticed that they just put that same WRECKED vehicle back out for sale!!! So, bad place to do business with guys and there’s likely a reason people say there’s a special place in hell for used car salesmen, or in this case, their managers??
First I gabe two stars because I’ve had the car for 2 years with few issues,alternator being the biggest,fast forward attempt to refinance through my bank and the car is 6,000 negative equity and was told by my bank that many customers have same issue with drive time,don’t do it they also quote you a price for every two weeks so you think you paying $260 it will be double that,I’ve been paying for two years and all the money has gone to interest minus $800 hope this help someone,Loan shark car company,I would rather take the bus and work on my credit Never never never again.
I got a 2018 Nissan Rogue that had a week old inspection sticker yet the master cylinder failed and right axle was leaking. Took it back 2 days later and got a 2016 Rogue. The rear passenger seatbelt didn’t buckle yet had a week old inspection sticker. Two cars in the same week that should have failed inspection is very suspicious, I just don’t have that type of luck. I feel a class action suit would cure this persistent problem with DriveTime vehicles
I got the car that I really wanted and the process was easy and not too long the staff was professional love it
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
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