DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
99% approval. I must be the 1% then because online it said $495 down $393 a month. Once there after the test drive they wanted $5,000 down. Yes Five THOUSAND DOLLARS!! On a $11,000 car. Yeah get real. 99%
Had a great experience, Jonathan and Nicholas were amazing!
I had a really great experience. Danica was very patient and informative and made the process less stressful. She was empathetic of my situation and exceeded my expectations of the car that I originally came in to buy!
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Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
The sale rep Brian hunsberher. Very nice and friendly
I was a little nervous, but the experience was the best ever buying my car. Lynette walked me through the process, made the choice easy and before I knew it, I was a new car owner. They don't push you. They listen. I am very grateful and I would highly recommend Drive Time OKC off I 240. They have a great plan for each customers needs.
I am beyond angry!! We bought a 2018 Suburu Impreza in Oct 2024. Everything was great until the 1st oil change. Went to Valvoline, they said they could change it because the oil pan bolt was stripped, meaning whoever changed the oil prior(DriveTime) completely ruined it. After having to such out the old oil from the top 2x and multiple people trying to figure out a way to remove the oil pan plug, now on 3rd oil change, we finally couldn't take it anymore. I went in today, found out there's a process, can't just trade in. Process includes calling customer relations, who told me it's a personal out of pocket expense even though the car was sold to me with a patent defect that they clearly new about!! Never ever buying DriveTime again!
Everything was great at first. The vehicle they sold us worked for a good week before the check engine light came on. We took it to Firestone under the warranty. Firestone couldn't get the light off and suggested we take it to a certified Hyundai dealership. As of today's date (4/14/25) the car has been in the shop 4 times. We got the vehicle in January. I should mention that the dealership stated that someone tried cover up some engine issues prior to us getting the vehicle. Obviously, that was drive time. We missed the 30 day return because the vehicle was in the shop. We got the vehicle back a few days later and then the very same night the check engine light came back on. We asked about exchanging the vehicle but we couldn't because the 30 day exchange was up. We explained that the vehicle was in the shop but they wouldn't help us. It has been like that since. Do not buy from Drive time. They will sell you a lemon. It's not worth the time and heart ache. This was the north Location off 45
Had so much help from everyone had a good experience
Thank you for helping me when I was in a bad place vehicle wise. Truly nothing like your typical car dealership!! :)
Experience was great one can't wait to send more people to get cars from drive time.
The buying experience is smooth, but they selling lemons. Then you get the warranty and everything that breaks down isn’t even covered under the warranty!!! Go anywhere but here, I would try car mart and I know they definitely have lemons before going back to drive time.
Excellent experience all the way around. From the test drive to the final paperwork submitted the associate's went out of there way to stay late to help us. I would definitely recommend.
My experience at drive time was great. I purchased a car in 2017 paid it off. This is my second time purchasing a car from them. Colby and the Carlos was very nice and made sure I got what I wanted again. I highly recommend.
Wouldn’t even give it a star. We told the company our situation, how the person who has the money does not have a drivers license. They said no problem. We just won't put him on the title. We left everything was fine. Registration was good. Here comes January where we have to renew it, now we can't renew it because they put the person on the title with no drivers license and they won't fix it, yes, I understand we signed the documents They had us dealing with a brand, new employee and why didn't the finance company read the documents as well? Why did they let us leave a lot with the registration legal then but we can't get it legal now! Now we've been in a fight since January 2025 with drive time and the finance company Bridgecrest to get him off the title. The DMV even says he can come off the title. A lot of other people and places called We told them our situation, how the person who has the money does not have a drivers license. They said no problem. We just won't put him on the title. We left everything was fine. Registration was good. Here comes January where we have to renew it, now we can't renew it because they put the person on the title with no drivers license and they won't fix it, yes, I understand we signed the documents They had us dealing with a brand, new employee and why didn't the finance company read the documents as well? Why did they let us leave a lot with the registration legal then? Now we've been in a fight since January 2025 with drive time and the finance company Bridgecrest to get him off the title. The DMV even says he can come off the title. A lot of other places have said he can come off the title. I highly don't recommend this place!!!
Rod was very professional and knowledgeable. A great salesman and I will recommend him.
It was off to a slow start because I did not fully understand the process, so I became frustrated. When it was explained to me a little more clearly, then I got it. Then frustration kicked in again when my purchase had a glitch. I had to do some running around, which I felt was not my responsibility, but I did it because I wanted the vehicle. Lo and behold, after all of that, I decided to switch the vehicle out. Antonio remained professional, whereas I continued to show my frustration. I did not pick out the next vehicle; I left it in the hands of Antonio, and he did a fantastic job. I left there smiling and bragged all the way to my place of employment to all my friends and family. Thank you Drive time for making sure I was a satisfied customer and having an exceptional and knowledgeable employee.
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
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