DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
I bought a 2013 Jeep compass approximately 1 year ago. On 1/15 and 1/25/25 I had to have repairs done to all the ground wiring. On 2/25/25 I had to replace the alternator and now on 4/1/25 my AC quit working. Be careful with this dealership abd have the car fully inspected by a local mechanic before the purchase has been completed.
Great customer service. Supportive, friendly staff. Highly recommended Lombard location
The customer service was impeccable. I was provided service by Dj he was very nice and thoroughly helped with everything.
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Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
I bought a car on 2/06. Drove car for few days. Car had been broke down since 3/10 and still in a shop. Very unsatisfied. And still paying for a car that I don’t have or drive .
BEWARE BEWARE BEWARE. I recently purchased a vehicle from Drivetime. My sales person Brennan did not give me my full contract(which I received by email way after the fact) nor did he let me know that we actually had a 5 day or 300 mile policy return. I had the vehicle for 8 days when the engine light came on. I called Drivetime IMMEDIATELY and was jerked around for a few days about getting in for a diagnostic. Finally got diagnostic just to be told by the warranty company that's supposed to help me NO, they wouldn't fix it. I was told take the vehicle back because at that time the engine light wasn't on. I tried to give vehicle back and was told that I could surrender the vehicle but I will be responsible to pay the balance of vehicle. I still haven't had the vehicle a full 30 days yet. I am currently seeking legal advice to see what can be done because Drivetime broke the contract first. My warranty company is put there to take care of issues with the vehicle right? So for you to deny to fix a problem with the vehicle and i haven't had it for 30 days and then to take the vehicle back until the problem gets worse is not the type of people I would like to do business with. So BEWARE they are scamming good hard working people with bad vehicles and bad service.
Drive time LIES and is DECEPTIVE. I applied online for a truck located in Sacramento. I was approved. Or so the website said I was. Then I was contacted by the dealership in Sacramento. I asked if I could send them my information to complete the financing before I came up there. That way I could just fly up and pick up the vehicle and drive back home. I wanted to make sure that if I flew up there I wouldn’t get stuck there. I was told as long as I have my ID, recent paycheck stub, insurance, and down payment, that I was approved, so just to come to the dealership with the information and pick up the truck.Im fact the man I spoke to said this exactly “You’re already approved, so come get the truck” I booked a flight.the day before my flight, II was contacted by the dealership here in Las Vegas and was told to go into the dealership here and bring my ID, recent paycheck stub, Ian’d insurance information them I could reserve the vehicle so it wouldn’t be sold before I flew up to Sacramento to pick it up. I took everything they asked for to the dealership, I gave them my ID, and recent paycheck stub. I had my insurance information and down payment with me. Them they told me they could not approve my purchase. So I have purchased a plane ticket, which I cannot get refunded. Had I flow to Sacramento to get the truck I was told I was already approved for, I would’ve been stuck with no vehicle and no return flight home. They COMPLETELY LIED. They said in order to approve me I would have to give them bank statements showing deposits in the exact amount of my paycheck, because I work for a small company. Hello. I live in Las Vegas. I cash my check at a casino. I sit down after I cash my check and have a drink at the bar and usually play $20 in the slot machine. I have never made a deposit for the exact amount of my paycheck. I don’t think I’ve ever left the casino with the exact amount of my paycheck in my pocket. Besides that. II BROUGHT THEM THE INFORMATION THEY ASKED FOR. EVERYTHING THEY SAID I MEEDED. THEY SAID AS LONG AS I HAD THAT INFORMATION I WAS APPROVED. BUT THEY LIED. I GAVE THEM WHAT THEY SAID TO BRING IN ORDER TO BE APPROVED THEN I WAS NOT APPROVED. THEY ARE LIARS AND ARE DECEPTIVE. And tomorrow morning when the Attorney Generals Office is open I will be reporting this company for their deceptive trade practices. I will also be filing complaints with the Consumer Affairs Division, the Federal Trade Commmision, and, the Better Business Bureau.and anyone else that I can file a complaint with. I will also be contacting an attorney to discuss how I can recover the money Ive lost by purchasing a plane ticket and taking the time off work to go and pick up the truck I was told I was approved for. Then I was not approved for. TO ANYOME READING THIS. DONOT BUY A VEHICLE FROM DRIVETIME. DO NOT TRUST THEM. THEY ARE LIARS AND WILL DECEIVE YOU.
My sales Rep Summer was so friendly and down to earth. She made the visit pleasant and I was in and out of there. The other staff members were very nice as well. Go by and check them out.
My Sale Lady Chesley Maded My Experience Great Very Nice Know All Her Homework When Came Down To Business. I Have Always Be Happy And Please With Drive Time They Will Always Be #1 In My Book🙂 They Get A+ For Having Vehicles With 3 Rows Seat💯. THANK SO MUCH FOR MAKING IT HAPPENED
My first time at Drivetime and I was completely satisfied! My experience with Destiny Jacks was bar none AWESOME! No pressure whatsoever. Could not have ran smoother! Thank you Destiny and Drivetime for a wonderful experience. Ask for Destiny Jacks! 🤩
I went into buying a car knowing I had bad credit, a limited down payment as well as how much I could afford monthly, but no idea what type. I searched between 2/3 Alabama locations. Visited both to test drive several. In the nearly 4 week search, I had some pretty bad test drives, good ones & multiple people helping at different times. The vehicle I walked out with is hands down amazing! Great year, make, no damage, looks & feels like I purchased right off the lot brand new. Take your time, be patient & things will work out in time. Luckily, the manager, Dakota, had been through hearing ne say over & over again that I couldn't finagle anywhere. Not on the payment, down payment, pricing or make. I had a vehicle picked but it was needing a small repair that they sent it off to have fixed. Even though I had it picked out, they received a new delivery the next day, but he reached out to tell me about it. I went that evening, test drove it & fell in love! It ended up being a much better choice than what I had picked. Make nice with these people, be strong on what you wants or needs. This experience turned out to be a huge blessing & I only have them to thank for it by continuing to think about my situation! I definitely recommend DriveTime even when you think you have no other choice. Other than the vehicles not having any certain "point" inspections before they are delivered, you automatically get a 30 day/1,500 mile warranty to have it checked out anywhere you choose. Take the chance!
Great experience, friendly staff, Jamie was amazing through the entire process.
We use the South County location. Tony my sales rep was amazing. He discussed everything with us went over everything with us did a thorough inspection of the car everything that he was supposed to do very friendly very helpful it was the easiest process and the fastest process that we have ever done. We will definitely be using drive time again and we will be telling everybody about the South County location to go see Tony and the rest of the staff was very nice as well.
Had a great experience with Craig at Drivetime he made my purchase a fast and easy. The staff was so helpful and kind I definitely recommend them.
I wasn’t able to ‘test drive’ any vehicles at the Fresno location because I have a breathalyzer so the salesman had to drive the car for me & I had to go based on his opinion about how the car drove while I was sitting in the passenger seat. I got my breathalyzer put into this new car from my old car I was trading in as I decided to go with his opinion and once I had it in and I was able to drive it i immediately noticed a shifting problem so I knew it was the transmission. I called the Fresno location to let them know and all they could do was point me to call silver Rock. I paid $300 to put the device into this car which I never got to drive and if I wanted to switch back to my car I traded in I would have to pay another $300 to do so. Anywho I took the car to Nissan the manufacturer the next day to have it tested out and sure enough it has issues. Not sure how they could sell cars like that but not a happy customer at all
Friendly and experience staff.
Josue was our salesman. He did a superb job at making the whole process easy for us! He got us approved for 0 down which I never thought could happen. He didn't pressure us at all and was very friendly and knowledgeable. The only reason I didn't give 5 stars was because when I first missed their phone call, I called back and asked for Quinn. Her response to me was "what, did I call you or something"...to me this response was unprofessional. Then when I called to give praise to management about josue, I spoke to destiny who said "thank you" and hung up on me.
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
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