Great people to do business with
Great people to do business with. I had an awesome experience with them when I bought my car at 1515 E Bell Rd, Phoenix, Arizona

DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
Great people to do business with. I had an awesome experience with them when I bought my car at 1515 E Bell Rd, Phoenix, Arizona
Sam Epstein was quick but thorough when I came in needing a bigger car. Process was smooth and hassle free. He even offered a snack ;-p
Got this car and 4 days later check engine light came on!
Zachary was my salesman and he was absolutely amazing
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
I had the best experience at the Drivetime in Ft. Pierce. Desha and Nathan are the best. I was very nervous at first buying a car is a serious thing. I was able to test drive a couple vehicles and no hassles or haggling. Everything is pretty straightforward and would go back. Definitely recommend to anyone. Go see Desha and Nathan. Thanks again! Side note: Desha makes the best hot chocolate 😊
Henry Birchfield in Arlington, TX was very patient with me. He is extremely personable and made the car buying experience effortless. I'm referring everyone I know to him.
Victoria was my salesperson and she did a amazing job. I have been there a couple times before but never got anything in the past. What Victoria told me on the phone was exactly how it was I was there at the max a hour and half. She was very Friendly and knowledgeable. I will be sending more customers her way. Thanks Again
I had a great experience! McKnight Road in North Hills. Belinda is the best. She answered all my 10,0000 questions😅 with such patience. I got a nice Jeep Compass the same day. This is my first car, and I'm happy to have chosen Drive Time. Thank you.
I had an awesome experience for my first time buying a car at a dealership. He was very knowledgeable and answered all questions I had. I would recommend them to anyone looking to buy a vehicle.
DO NOT BUY A CAR FROM HERE!!!!!!! Hit me up if you want details. Too many to put here. Yeah I said too many!!!!
Perfect experience all the way around. Professional yet personal. Attentive and polite. Highly recommend!
I went to drive time on 3/5/2025 I was looking for my next vehicle it was a lot to choose from , the sales person I had was excellent she went above and beyond to make sure I was a happy customer I left the same day with my jeep , thank you drive time I really appreciate everything
Everything went very smooth in and out in an hour and a half. That's a record for a dealership. I already had the car I was interested in picked out. Before I came i called to make sure I wasn't going to show up and be told something other than what I was seeing on the app. I was assured I wasn't being sent a sales gimmick. Awesome awesome job. the car I purchased was clean. And fresh smelling. My only complaint is I traded a car with a full tank of gas and got one almost empty. LoL but that was fine. Good job DriveTime.
I just want to thank Craig Schloss he has good customer service. Thanks for all your help on my purchase ☺️
THIS IS DANIEL .WIFE AND KIDDOS DROVE AN HOUR TO GOT TO BY RYDER IN MADISON TN ONLY TO LEARN THAT THE UNDERWRITER DECIDED TO NOT WAIT FOR US AND LEFT ..DRIVE TIME WAS ACROSS THE STREET ...WENT IN AND THE COURTESY AND PROFESSIONALISM FROM MR JORDYEN SLADE WAS VERY IMPRESSIVE ...LISTENED TOOK CARE OF US WAS NICE TO THE KIDS AND PUT ME IN A VEHICLE....GUY AHOULD RUN THE PLACE ..TWO DUMBS UP...KEEP IT POPPIN YOUNG MAN YOU DID GREAT ..THANK YOU!!!!
Sure! Here’s a polished review you can use: ⭐⭐⭐⭐⭐ I had an amazing experience working with Cash to purchase my vehicle! From start to finish, he was professional, knowledgeable, and incredibly helpful. He took the time to answer all my questions, made the process smooth and stress-free, and ensured I got the best deal possible. His customer service went above and beyond, and I truly appreciate his honesty and dedication. If you’re looking for someone who genuinely cares about helping you find the right car, I highly recommend Cash!
Terrible company that will take advantage of you and then if you let them come take your car back will come at you for everything when you know someone else has already got suckered into the same deal. I’ll die before you ever get anymore money from me
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
This profile hasn't been claimed by the business owner.