DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
I would never buy a car from here they gave me false information about the so called car fax ,,found out my car had major hail damage all over it to were it is really not a safe car as was not repaired correctly and they will not do nothing to make it better ,they say they warranty the car but you really paying for it and it does not cover shit ,had a ball joint also come off it had no keeper on it !
Reply from DriveTime Car Sales 19 minutes ago Thank you for leaving your review, Donnie. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148 This was Drive Time's reply, once you are past 30 days you are toast if your engine blows!! They won't even try to help their image by helping out a young family man who's risking losing his long term job over a company that simply does not care and just wants to take your money! This is going to all socials and there are alot of socials if they cannot come up with a resolution for this common problem!
They take advantage for people don’t have a good credit and those who they think they don’t know anything about finances, very high interest rate, Ex a car cost $19k will cost you $40+. They will give you trash car and lie to you.
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Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
Lance was patient and knowledgeable. He helped us so much and we never felt rushed.
Great experience it was really hassle free! ! Matthew was so cool and professional, I didn't feel pressured at all the made me feel at easy. I applied on line and they price the gave me was the actual price when i got there. Thank you all!!
Wonderful service. Second purchase and was just as great as the first
I have a "fear" of buying a new car from past experiences... I was anxious all morning knowing that it was time, did a lot online prior to scheduling an appointment! I walked in to Drive Time, it was comfortable, I was greeted by several of the associates, they were prompt, knowledgeable, but most of all listened to what I needed to achieve! I left around 2:30 pm in a Jeep Wrangler & trust me I am a Jeep girl, was pumped! Thank you took the entire staff, but most of all Joe, I trusted his opinion & it made my buying experience amazing! I will 💯 % go to drive time 1st when needing my next car!
The procedure was easy. Reasonably priced vehicles and friendly staff
Walked in ready to get a new vehicle. Nervous. Skeptical. And left with keys and car and in love with my new whip ! It was seamless and painless. Excellent recommendation of a vehicle , let me test drive it, the paperwork and process was no hassle . Amazing! I couldn’t be happier ! Thank you !!
To start,I want to say thank you Michael Bond for being so kind and for helping me find my perfect car. To the general Manager Justin Farley you are the goat, you have a good team and that is a reflection of your leadership, I will sincerely recommend my family and friends to your dealership. Thank you 😊
My Salesman Craig was so patient and knowledgeable and the receptionist. This is the place to go. They Really get the job done. Thanks again Craig.
Excellent dealership great selection . Arian Mazumder was the best car salesman I had ever dealt with. He took his time , with no pressure , honesty and integrity, found me the perfect affordable fit. Also found me affordable financing where no other dealer could . Highly recommended Arian Mazumder and this dealership!
I don’t care how bad you need a vehicle, DO NOT go to Drive Time. I got a 2013 Ford Edge November 13, 2024 and January 1, 2025 the transmission and transfer case went out. The warranty company would not cover the $9,000 repair and still wanted me to come out of my pocket and pay my note. Plus the shop they sent me to said the entire bottom was rusted out. Don’t go there!
David made our buying experience so easy!! He's very down to earth and made everything a breeze!! If you need a car/ suv ask for him!!
We had to wait 2+ hours for a car when we were supposed to come in at 3, which we did. The service was awful and the only thing good about it was that we finally got a car. I would never go here again.
First of all, let me say I was very skeptical to begin with but I honestly couldn't have had a better experience.. the first car I got starting having an issue the first day and I was expecting some sort or run around considering they had already got my money and what not..but the help I got from April was unparalleled.. she didn't pressure me one way or another and helped me into another car with ZERO headache .. honestly things couldn't have gone any better and I am beyond grateful for the help she gave me . I would absolutely recommend anyone looking for a car to stop by.. regardless of your situation because I have terrible credit and wasn't expecting much .. but I couldn't have been more wrong.. everything was so much better than I could have hoped for..thanks for a great experience
Very helpful
Promt service, many options and flexibility friendly service
I enjoyed sitting down waiting for the salesperson they got on to it it didn't take a long process and they was very helpful Great customer service L
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
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