Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.9	999	100%	-0.3	● Low

3.9 / 5 overall

999 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 3.4▼ 0.3
12-month avg: 3.9
All-time: 3.9
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
DriveTime Car SalesThis company	3.9 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	2.5 out of 5 (poor)	1.9 out of 5 (poor)	−14%	999
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	—	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.8 out of 5 (good)	—	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.3 out of 5 (poor)	1.5 out of 5 (poor)	—	1,000

Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).

Yolanda Chandler

1 review

Feb 6, 2025

My Drive Time Experience Feb. 2024 to Feb 5th 2025

This is so hard for me because I had a great experience in the center. I was so excited about the purchase of my 2017 Ford Escape Titanium from this location. After purchasing it, within less than 6 months it had to have an engine replacement. Thank God, I purchased the Silver Rock Warranty, and the replacement was covered. Although, I could not understand how a vehicle that needed a new engine could be out for a consumer to purchase, but nonetheless I was still glad I was able to get the repairs. So, I’m thinking a brand new engine all should be well. Over the next few months I had to take my vehicle back to the shop for one issue after the next, related to engine issues. The repair facility was amazingly kind, thorough and professional. They told me that they specialize in engine replacements and have NEVER had this much trouble with a replacement. After going back to this location to see if I could get another vehicle for the same price or to see if they could help me, I was abruptly and curtly turned away while being told it’s past the five day return (which to me is unrealistic because most of the time issues do not show themselves within 5 days) BUT I respect the policy and the process. I was referred to the corporate office. I contacted them and I really wish I had of obtained the gentleman’s name. He was kind and placed me on hold a few times to see what he could do. He came back and said that all purchases were final and that I was outside of the return window. So I made it through November and December 2024 with no issues….fast forward to now the end of January and here I am back at the repair facility facing a 1,127.00 bill that Silver Rock has now denied the claim with no explanation as to why. Fuel has leaked into my evac cylinder AND even when I pay for these repairs another noise was heard in the engine and I will eventually have to have that checked and it may be covered. SO I still owe 21,109. on this vehicle and even if I try to get out from under it I will still be upside down in it or I can voluntarily give it to the finance company and have it on my credit for the next 7 years. The sad reality is that this lot sold me a LEMON. I understand other people may have had successes with Drivetime, but this was my first time experience with them and it has been a nightmare. I am just approaching the year mark of having this vehicle and I feel like I have had it for years. I don’t understand not having a policy in place for correcting an error you made, which is selling a defected vehicle. I’m not saying it was knowingly done but once you realize it was done, the company should have procedures in place to fix it. Buyer please be aware. You must choose wisely.

Report

Kerry Austin

1 review

Feb 5, 2025

Unprofessional-Don’t waste your time.

Horrible customer service.. I live in Columbus Ga. The first time I applied with Drivetime -I was approved online for the down payment and monthly payment but then it changed to a much higher amount once I got in the store. I didn’t purchase at that time in December 2024. I again applied at the end of January and I was given another approval and invited to the office with an appt to complete the sale. A few days later, I arrived to my appt slightly late and after checking in, I waited an hour. I was never acknowledged or greated by my salesperson Willie. I had to leave after waiting so long. I then rescheduled for the next appt. When I arrived at this appt l, I was checked in again and then the long wait started again, even though I arrived timely on this appt. After waiting for some time, I walked to the lot to look at cars.. Finally, I got to inquire about two cars with the salesperson Willie when I discovered the one I originally inquired about had a botched paint job. . I then completed some forms. It took another long wait to be able to finally test drive a vehicle. As mentioned, the original one was a repainted vehicle that had a bad paint job, so I wasn’t interested , the second vehicle that I tried smelled like smoke and I could not drive that one due to the smell, and finally inquired about a third vehicle. Finally after an hour and a half- I drove this car and it was a nice vehicle that I was very interested in. By this time, it was getting close to closing time.. I expressed my interest in the 2019 Ford fiesta. At approximately 10 minutes prior to closing the sales person Willie came back and told me that they would need a little longer to process my information and he asked me for some additional information to “verify me”. His question just prior to this was - would I be ready to make a decision today? And I replied yes. Two days later after giving them all my personal info I’ve never heard one thing back from this company. I have not heard from the salesperson or anyone else to follow up on my visit or purchase. I went online and got approved and now am making my purchase with Carvana within hours. Lesson, Do not waste your time with such an unprofessional company such as this one.

Report

Month	Average	Reviews
Aug 24	4.5	24
Sep 24	4.4	132
Oct 24	4.2	116
Nov 24	4.1	109
Dec 24	3.8	95
Jan 25	4.1	106
Feb 25	3.6	79
Mar 25	4.0	90
Apr 25	3.6	73
May 25	3.4	60
Jun 25	3.3	69
Jul 25	3.7	46

DriveTime Car Sales reviews & trust report

DriveTime Car Sales has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 332 positive reviews

Top complaintsof 160 negative reviews

How it compares

Reviews

Customer reviews (999)

KeKe Garner was Amazing and all if the…

They are liars

Bait and Lie

Alternatives to DriveTime Car Sales

BJS Home Delivery

DB Schenker Sverige

ThePackengers

Tesla

Gruppo Autotorino

Argus Car Hire

The CrowdTrust Experience⭐

John and Terrence made this so easy &…

We had a very great experience

Great place

The staff were awesome

Process was easy

Thanks to managers Rosaza and Shay for…

My sales person was knowledgeable and…

It is my second time drive time

Salesperson was professional and…

sales manager 6 stars

I would never recommend this company to…

Speedy process

The experience was easy and fast

Drive Time was quick and fast

My Drive Time Experience Feb. 2024 to Feb 5th 2025

Choose,Submit, Test & Approve & Drive Away

Unprofessional-Don’t waste your time.

About DriveTime Car Sales

You Might Also Be Interested In

Public & Local Services

Bring Sverige

Smile Cargo

Money & Insurance

International Card Services

JustCover Travel Insurance