E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives overwhelmingly positive feedback from customers, who frequently highlight the helpfulness and friendliness of the staff. Reviewers appreciate the easy switching process and clear communication, often describing their experiences as smooth and efficient.
Many consumers note that the service is straightforward, with a user-friendly website that simplifies account management and tariff changes. However, some customers express concerns regarding billing issues, particularly related to meter readings and unexpected changes in monthly payments. Despite these occasional complaints, the overall sentiment remains highly favorable, with most users recommending E.ON for its excellent service and support. Overall, E.ON Next Energy Ltd is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issu...”
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 999 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: E.ON Next Energy Ltd is #2 of 5 on overall rating in this group.
500 reviews of E.ON Next Energy Ltd. Filter by what matters to you.
Quick and easy to process the change from EDF online - it did take 3 weeks for me to get the cheap rate which I was a bit disappointed in because I would have paid more for my cheap rate electricity so that is only reason I didn’t give a 5 star rating - I think EON say approx 2 weeks to change over fully.
Reasonable easy to transfer to a new tariff but the tariff suggested on my e-mail did not show on the website when I clicked the link.
Excellent customer service. I always get an immediate response to any concern I may have. I find the system efficient and staff are always helpful and polite.
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I phoned in twice and the second time the person I spoke to was a lot more helpful and steered me through the various new fixed tariffs that were available to me. Tariffs seem a bit of a nightmare so some guidance was welcome. The person I spoke to was also able to merge my two accounts, SolarPV and Dual fuel so that I can access both of them.
Great affordable prices and fantastic customer service teams well done e.on
Really easy switch and a nice app
My switch from another provided was easy and very swift.
Had no problems and keep me informed of what's goung on
The advisor was very helpful. I had phoned with regards to a faulty meter and an appointment was sorted easily to fit a new one. She also helped me with a new tariff which is slightly less than the current one.
Everything running smoothly till now
Really great company
I’ve been with E,ON for a few years now. I think they offer a good range of tariffs, that would be of interest of most people. I have just changed my tariff to one that I believe will save me money. It was very easy to do, all online. If I can do it, anybody can
Good and quick service.
I had to contact E.ON Next Energy about the sudden passing of my husband and I needed to change the name on the account they were really good and very friendly and very quickly they got it all set up and all with the minimum of stress for me .
My electricity bill quadrupled all in one go since my initial quote. I have been off sick with physical and mental health issues and the increase in payments has been detrimental to this and have been reduced to half pay, due to my illnesses. I tried to reach out to Eon for help and advice (including my income and expenditure details) and was told that there was nothing that could be done about the increase from £60/month to £124.
I couldn't get export reading as can't reach meter. My liason officer sent it with rest of paperwork but she sent import instead of export. At least when I rang Eon and explained my problem they came back stating they'd get it from their end.
Very sympathetic to my needs in difficult times.
Helpful and friendly customer service
;:Smooth and no problems at all quick refund
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
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