E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives overwhelmingly positive feedback from customers, who frequently highlight the helpfulness and friendliness of the staff. Reviewers appreciate the easy switching process and clear communication, often describing their experiences as smooth and efficient.
Many consumers note that the service is straightforward, with a user-friendly website that simplifies account management and tariff changes. However, some customers express concerns regarding billing issues, particularly related to meter readings and unexpected changes in monthly payments. Despite these occasional complaints, the overall sentiment remains highly favorable, with most users recommending E.ON for its excellent service and support. Overall, E.ON Next Energy Ltd is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issu...”
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 999 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: E.ON Next Energy Ltd is #2 of 5 on overall rating in this group.
500 reviews of E.ON Next Energy Ltd. Filter by what matters to you.
Speedy response, super helpful staff, no hassle, and very efficient ,good to know that EON supports The Woodland Trust, and I am included in their donation. And good to know that EON is always giving customers the latest cheapest tariffs so we can switch to a new tariff easily and with confidence.
I was informed I could have a refund as I was in credit. I took advantage of this and the money was in my account within days. No problems, no fuss!
Very good company to be with , everything runs along smoothly through the app and having telephone conversations also .
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I logged on to my account and to my surprise I had a message saying my payment would be reduced and I am due for a refund. My only issue was it would have been nice to have had an email letting me know beforehand
The refund was easy enough. However there is a real problem with the smart meter as it cuts out all the time. This is one reason why i could not chose the tariff that gives you cheaper off peak rates.
Eon next have been my supplier of choice for many years , I've always had a first class experience with them excellent company to deal with
I have always found EON to be very friendly and have always had my enquiries resolved Ed to my satisfaction
Refund was approved fast and in my bank within 3 days, however I was £90 in credit for 3 months and was unable to request a refund. The app kept saying we have found something that needs your attention when doing its check up, then said request a refund and when I clicked on it it was unavailable.
Service online has been great up to date and efficient
Change over was no problem I had nothing to do except provide meter readings
Changed tariff simply online.
It’s was really quick and simple to transfer to eon. This enabled me to start saving money immediately
The customer care was excellent they clearly answered my questions and offered me great advice. The consultant had a good sense of humour l enjoyed the conversation
Well I was able to get an extremely competitive quote online, and was able to apply very easily. The app, which is available for both Android and iOS is very easy to use and setup, it makes it very easy to see your usage and what you will be paying, also it again saves on paper. The tariff that I am on currently gives the the piece of mind that I know what I am paying over the next 12 months and that while I am on this tariff I am helping out the wider and local environment by using renewable energy from wind farms and not fossil fuels. I highly recommend that all customers turn to renewable energy to help save emissions and their local and wider environments.
We needed to have the company name amended on the invoices, as without this, they wouldn’t have been valid. Nita was incredibly fast and proactive — she provided all the required information promptly and efficiently. I honestly can’t say the same for most other utility companies, as we usually encounter delays and difficulties. Why can’t others be as helpful and responsive as Nita? It’s genuinely refreshing to deal with someone in this field who is so quick and effective.
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
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