E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives overwhelmingly positive feedback from customers, who frequently highlight the helpfulness and friendliness of the staff. Reviewers appreciate the easy switching process and clear communication, often describing their experiences as smooth and efficient.
Many consumers note that the service is straightforward, with a user-friendly website that simplifies account management and tariff changes. However, some customers express concerns regarding billing issues, particularly related to meter readings and unexpected changes in monthly payments. Despite these occasional complaints, the overall sentiment remains highly favorable, with most users recommending E.ON for its excellent service and support. Overall, E.ON Next Energy Ltd is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issu...”
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 999 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: E.ON Next Energy Ltd is #2 of 5 on overall rating in this group.
500 reviews of E.ON Next Energy Ltd. Filter by what matters to you.
Dear E-on next, Don't know any other companies so my experience is not based on dealing with other providers. Seems the service is good:helpful,knowledgeable,polite. But the prices are simply obscene .Whether it is your fault or not -don't know.Kira Finkelstein(Mrs.)
Easy to use, the app recommends a refund amount based on usage calculation. One click and it is on its way. The DD is also reviewed regularly to ensure payments are up to date.
Straight forward applied for my rebate and it was in the bank with in a week.
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The communication from the beginning has been great and so far so great.
Recently requested a refund as my account was in quite a bit of credit. Really easy to sort out online, was made aware that my monthly payments would increase slightly due to this before I finalised my requests. The refund was back in my bank account 4 days later. Never had any issues with E.ON, been with them for years, good communication via email and through the app.
My electricity from Eon was a dual day rate and economy night rate. My contract renewal offer stated I could save even more more money if I paid a single rate for day and night. To get this saving I would have to phone in and the Eon customer representative would arrange for this to happen.I phone in and the customer representative just quoted the offer I had received by email. It tooked several minutes to convince her that I could get a better single rate even though I hade a dual reading meter. She eventually said she would speak to the metering team and put me on hold for another 5 minutes. When she came back she confirmed I could save a further £5 per month if changed to a single rate, which somehow was now available. I accepted the offer. I found it somewhat odd the a customer representative did not what was on offer and that a phone call that should have lasted 3/4 minutes turned into nearly 15 minutes.
So easy to get my credit payment returned
The price was cheaper than any one else. Always been satisfied.
Very quick and easy transfer process Competitive rates Very helpful customer service
Regulating the amount I pay is helpful. Payback from solar panels much appreciated. New tariff sadly lower than previous year. However I am recommending E-on to others.
All my questions were answered in a very polite manner.
E on next customer adviser Ashley was very helpful and very patient in listening to my questions. I would very much rate e on as helpful. Also response was very quick.
It’s easy to do and the refund came within a few days
Easy to navigate account and helpful
Good communication and service.
Polite and curtious
Very easy to change tariff with easy to follow instructions
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
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