Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
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Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
1,711 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.4
1,411
82%
2.4 / 5 overall
=
1,711 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
2.4
12-month avg
2.4
All-time
2.4
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
2.4
269
May 25
2.5
302
Jun 25
2.3
692
Jul 25
2.4
367
Aug 25
2.5
80
Sep 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 166 positive reviews
Customer service63%
104 mentions
Helpful support42%
69 mentions
Friendly staff25%
42 mentions
Fast & efficient15%
25 mentions
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
On “Customer service” · Aug 30, 2025
Top complaintsof 330 negative reviews
Customer service52%
171 mentions
Payment issues21%
68 mentions
Refund19%
62 mentions
Cancellation15%
51 mentions
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
On “Customer service” · Aug 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Bought a toddler balance bike from them for delivery, turned up with the two clamps to fix it together broken. Contacted halfords on 7th July 2025, got an email bike asking for photos of 'the broken bike', again advised that the bike itself isn't broken, it hasn't even been built yet as the CLAMPS have arrived broken. Haven't had a response since this date, and the review I left of the bike has magically not made it to the bikes page. Extremely disappointed and have a very upset 2 year old who keeps asking me for his new bike.
I bought an item online and it was delivered quite quickly - no problem. But I changed my mind about the item, as it was not what I needed in the end, so I have tried to return it. On Halford's website you cannot find the address for returns anywhere, although it says that you can post returns back to its distribution centre. I don't live anywhere near a store so returning the item to a store is not an option for me. I tried the 'chat with expert' online chat. Absolutely hopeless and took ages. I was given an address which is utterly unconvincing as the right returns address. I tried again, with a different 'expert' and was told that the only way to return an item was to visit a store. I explained that that was not what the website says, and we went back and forth. Apparently I will be contacted within 48 hours by some other 'expert'. I am not holding my breath. I have also phoned the Halfords helpline but there is no option to deal with returns, and when I tried other options, I was told that I would be waiting for a very long time and it would be better to try the 'chat with expert'. Fully circular, frustrating experience. I will not shop at Halfords again
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Brilliant service and expert fitting of a front and rear dashcam at the Kings Lynn branch. The RoadAngel kit that I purchased could not be fitted, they fitted an equivalent Nextbase set that was more much expensive for the same price. Fitting was explained in detail prior to install and functionality once installed. Really impressed with the techie and the service.
I visited the Bidston store today after accidentally driving over the wheel of a bike and damaging it. I was helped by Alfie who went above and beyond to help me fix the bike. He did not give up until he fixed it and made it road worthy again. He provided excellent customer service and is a credit to the store.
Very Disappointed – Warranty Refused Despite Faulty Battery
Very Disappointed – Warranty Refused Despite Faulty Battery
I purchased a car battery from Halfords Huntington on 8th April 2024, which came with a 4-year warranty. Recently, my car started having issues, and a local garage confirmed that the battery itself was faulty.
I visited Halfords Huntington on 26th July 2024, where a technician tested the battery and also confirmed that it needed to be replaced. However, they then said the warranty was refused, claiming the fault was caused by my car, not the battery. As a result, they refused to replace the battery under warranty.
They told me to contact the Halfords Head Office, but there was no clear contact or complaints option available online. I tried the web chat, but they kept asking for an order number — which is not printed anywhere on my receipt.
Following the web chat advice, I went back to Halfords Huntington on 27th July 2025. I spoke to a cashier, who confirmed that there is no order number on the receipt and couldn’t help me further. He tried to get the manager involved, but the manager refused to speak with me.
I then called customer service, explained the whole situation again, but they still said they couldn’t help without an order number — even though I have the physical receipt and bought the battery from this very store.
I never thought I would face such a frustrating experience with Halfords. I’ve always liked Halfords and was a regular customer, but this experience has left me deeply disappointed. I had trust in the brand, but now I feel completely let down especially when a valid warranty was refused without proper support or accountability.
Visited the Sinderland branch today for a sunner bike check and was served by a young lad callled Gabriel...what an amazing lad...was there about 30 mins and he did absolutely everything to the bike...massive credit and thank you
I recently collected my bike from the Dewsbury Halfords store and was not particularly impressed with the ‘have my bike built’ service. My bike itself was dirty and sticky when I collected it. There were marks all over the bell and the saddle pole. One side of the handle bar wrap and cover was not fitted properly.
The bolt for the saddle has also been put on so tight I can’t loosen it to move the seat backwards.
On the same day I collected the bike I also shopped in the store and the guy on the till who served me was lovely. Shame on the bike section.
Advised son to use halfords for tyres as when under National tyres service was excellent. However, they did tyres ok but less than a day later hubcaps fell off so not refitted properly and are now dented.
I went to Milton Keynes central Halfords & got served by a guy called Aaron. He listen to me, advised me & helped me for my request a new battery for my car. I felt at ease & really appreciated his help. He gave good customer service. Thank you.
Tried buying one of their bikes which was in the current sale, the website wouldn’t allow me to complete the purchase so thought I would try the next day but the next day the bike was removed from the sale and back to full price (the sale was still on for another two weeks) contacted the customer service department who lied to me and said that particular bike was never included in the sale, it was only when I said I had screenshots showing the bike was on sale that they said they would refer it to the relevant department and I would have a response in 48 hours. After 3 days and no response I contacted them again and was told someone would be in contact but couldn’t say when, that was over a week and a half ago and still no contact from Halfords so today I went to Leisure Lakes Bikes, super helpful staff, great range of bikes and excellent customer service and purchased a bike through them.
Home Dashcam Fit, Yet Hardwire Kit Collection Only!…
Wanted to place an order for about dashcam. On adding to the basket, it states to add the hardwire kit and it will be deducted in basket which happened.
I added home fitting and so selected the hardwire kit to be delivered as i'd assume the fitter would bring this with the dashcam.
The problem is with these options an error occurs stating "An error has occurred calculating taxes for one or more products in your cart."
This seems to relate to the free hardwire kit. If I change it to store collection, it allows the order to be placed.
WHY would I want HOME fitting and to COLLECT the hardwire kit? What an absolute joke!
So I placed the order and tried to talk to someone about it, but that's even worse. Customer service was just a constant on hold, so chose complaints and you don't get an option for online order and it cuts you off!
Disappointing experience, I will probably cancel the whole order as it's a joke...
I visited the rochdale store recently and whilst my experience in store and my battery fit was possitive, the other observations I made were somewhat negative. One member of staff inparticularly, I think Nav or Mav?, was noticeably rude to other members of staff AND customers. I was quite relieved when someone else was available to serve me so I didnt have to deal with him. I feel he let the store down on my visit and now I think ill make the trip to Bury Halfords instead.
Bought a Medium Faraday box for my grandaughter yesterday with click and collect, when i gave it to her this morning noticed it had a gouge on the edge under the sleve packaging. Its not worth the journey to go and get it replaced
DISAPPOINTED
suggest you check thoroughly before issuing goods
Always service with a smile. 2nd dashcam installation with them
Shame online booking system isn't as good and staff in the shop.
South African man doing install was a legend!
A big thank you to Ethan in Thetford. My wingmirror fell off on an A road, too dangerous to retrieve. Fortunately I was 5 mins from the store. Feeling a bit stressed as needed my car functional enough to work, Ethan was incredibly helpful finding me a mirror that fit my car and putting it on the car for me (in the rain!). Excellent customer service!
Superb service seen straight away for bike repair definitely uses again very knowledgeable and helpful member of staff jack at clacton on sea thank you
Tried to find a specific feedback but couldnt, there was nothing on the reciept etc.
Just wanted to highlight Graham at the Redhill branch in the bicycle section. Me and my wife popped in to buy our two sons bicycles and he was extremely polite, helpful, very approachable and if i’m honest was beyond what I would have anticipated. Reward this employee!! What an asset to the company and to the store.
Thank you Graham.
Very frustrating and disappointing service from the mobile service.
Paid extra to secure a time slot to replace a tyre- my elderly mother waited in for 5 hours! Had absolutely no contact from Halfords and no technician arrived.
Had to wait on hold for a ridiculously long time to sort a new appointment as apparently the technician did not have my mothers booking on his list!
Asked for email address to express our disappointment only to be given incorrect address and then had to ring back again to ask for a correct email address but told it was not possible as my mother had to make the call herself!
Very poor customer service indeed.
Would not recommend Halfords mobile service to anyone.
Dear Halfords Team,
I am writing to highly commend a staff member from your Reading store (Store ID: 0937) who assisted me during my visit on Friday, 25 July 2025.
I visited the second floor of the store that afternoon to purchase a bike (Order Number: 8028822343, Customer Number: 4234022464). The staff member who helped me was a gentleman with short black hair, glasses, and approximately 170 cm tall. Despite my limited English, he was extremely patient, helpful, and kind throughout the entire process.
Initially, I couldn’t find the right bike and considered leaving for another shop. However, thanks to his outstanding attitude, friendliness, and positive energy, I felt confident to complete the purchase on the spot.
I believe he is a great asset to your company and should be recognised for his professionalism and care. I would be grateful if this compliment could be passed on to the appropriate manager and the staff member himself. If needed, I hope you could identify him through the staff schedule or till records from that time and date.
Thank you again for such excellent service.
Best regards,
David Lau
