Amazing service
Amazing service Amazing service from Octopus EV throughout the whole process. Kept me fully updated and informed throughout, always there to professionally answer any question I had!!

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Amazing service Amazing service from Octopus EV throughout the whole process. Kept me fully updated and informed throughout, always there to professionally answer any question I had!!
The support and kindness shown by the Octopus team. Special thanks to Debbie, she was helpful, knowledgeable, patient and reassuring. A lovely person too! Thank you so much. I would recommend the Octagon team without hesitation!
Hargun made the experience personalised and great with his effective communication. At each stage I had a singular point of contact before the car with delivered and will continue to receive this now I have the car. I selected the Cupra Born which is fantastic and would definitely recommend. Cheers for help.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My experience on the build-up to receiving my new Ford Explorer EV was extremely pleasant with Ali keeping me up to date every step of the way, from order to delivery Very satisfied
So far so good - not received the vehicle yet, but Jamie Etheridge has been very helpful throughout the process in regards to helping me choose a colour etc. Great job!
Easy smooth service from start to finish
My new car was delivered first thing in the morning and my old car was collected shortly after meaning I wasn’t waiting around all day. The whole process was really easy and seamless.
Good prices and choice on the website and our new ID Buzz has come as scheduled and is epic. Many thanks to Carys for sorting it all out !!
⭐️⭐️⭐️⭐️⭐️ I had a brilliant experience with Octopus EV! From start to finish, Ali has been absolutely fantastic - always pleasant, helpful, and incredibly patient with my (many!) questions. He kept me informed every step of the way and made the whole process feel smooth and stress-free. Great service and a great team - highly recommend!
Had great experience and communication
Very efficient with great communication. Any queries I just dropped a quick email to Matt Rolls who responds promptly with answers to my questions. Vehicle dropped off on time in immaculate condition. Very impressed and highly recommended.
I recently received my new car (Ford Puma Gen-E) through the salary sacrifice scheme, and the entire experience has been great. The communication throughout the process was excellent—I was kept informed every step of the way. Delivery was prompt, with the car arriving first thing in the morning, which was a fantastic start. Since then, the follow-up support from the Octopus team has been equally impressive. They've even shared some great tips for planning longer journeys. I’m genuinely impressed and would highly recommend this service to anyone considering it!
Rudi was very informative, easy to talk to and efficient through our discussions. Although I have not progressed to contract on this occasion, I will be advancing in 6 months' time based on my experience this time.
Jess kept in contact with me throughout and was always available for any questions I had and I had a lot! She put me at ease and clearly explained all of the options available. Would definitely recommend.
From ordering to receiving my car in about 4 weeks. Staff all very attentive and answered all my queries along the way. On-line process for reviewing/signing things easy to follow.
I was kept updated at every part of the process from ordering right up to delivery. I must mention Ali and Cameron who were both very helpful when looking at choosing a vehicle (Cameron) to placing my order and taking me on the journey to delivery (Ali)
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
This profile hasn't been claimed by the business owner.