Samsung Electronics has a poor customer experience.
Samsung Electronics faces significant criticism from consumers, with an overwhelming majority rating their experiences poorly. Reviewers frequently express frustration with the company's customer service, describing it as unresponsive and inadequate.
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Many report issues with product quality, citing problems with appliances like refrigerators and dishwashers that fail shortly after purchase. Specific complaints include defective items, such as a damaged TV upon delivery and malfunctioning smartphones after software updates. While a few customers mention positive experiences with Samsung products in the past, the current sentiment reflects a stark decline in satisfaction. Overall, the negative feedback dominates, highlighting a troubling trend in service and product reliability.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.2
120
100%
+0.2
● Low
1.2 / 5 overall
=
120 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.4▲ 0.2
12-month avg
1.2
All-time
1.2
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 25
1.0
5
Feb 25
1.0
11
Mar 25
1.2
17
Apr 25
1.0
6
May 25
1.0
12
Jun 25
1.9
9
Jul 25
—
0
Aug 25
1.3
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
Top complaintsof 113 negative reviews
Customer service39%
44 mentions
Payment issues8%
9 mentions
Delivery7%
8 mentions
Response time6%
7 mentions
“Vor 3 Wochen haben wir unserem Kühlschrank gekauft und im Betrieb genommen, seit dem knackt es mit so einem komischen...”
On “Customer service” · Aug 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
I am beyond frustrated with Samsung’s customer service—it is absolutely appalling. It is painfully clear that this company does not care about its customers at all. Staff were rude, dismissive, and even hung up on me during a call, which is completely unacceptable for any reputable company.
Reducing a serious issue to a laughable £50 policy-based gesture is insulting and shows Samsung’s utter disregard for the inconvenience and distress they’ve caused. Instead of taking responsibility, they try to brush it off with a token payment, proving that profit and policy matter more to them than real customer care.
I will also share my experience so others know what to expect from Samsung’s shockingly poor supportor lack thereof. Their complete indifference and arrogance reflect the worst kind of corporate values. My trust and loyalty have been treated with contempt, and I am taking my business elsewhere.
Samsung has lost a customer for good, and I would caution anyone thinking of buying from them be prepared for disregard, disrespect, and terrible service
Am 27.7. bei Galaxus einen Samsung TV mit kostenlosem Zusatzprodukt (Sound Bar) gekauft. Am 4.8. erhalten. Registrierung für kostenloses Zusatzprodukt angeblich bis 14.8.2025. Am 11.8. war Registrierung für Zusatzprodukt auf Homepage Samsung nicht mehr möglich. Kontaktaufnahme mit Support Samsung: Auskunft: Es gab nur Aktionen für Direktkäufe bei Samsung und nicht über Händler - beweisen Sie das Angebot von Galaxus. Galaxus hat mir die Unterlagen zugestellt - Weiterleitung der Beweise Samsung. Antwort von Samsung die Registrierungsfrist sei nun abgelaufen und ich hätte halt Pech gehabt! Schaut Euch vor einem Kauf eines Samsung-Produktes die Bewertungen und insbesondere die Bewertungen auf Trustpilot an: 87% 1 Stern. Für mich ist die Marke Samsung nach deren Verhalten, welches zumindest an unlauteren Wettbewerb, wenn nicht sogar an eine strafrechtlich relevante Verhaltensweise grenzt, gestorben. Anscheinend bin ich nicht der Einzige, welchem dieses Pech widerfahren ist.
What types of products does Samsung Electronics manufacture?
Samsung Electronics produces a wide range of consumer electronics including smartphones, tablets, televisions, home appliances, computer monitors, and memory storage devices. They also manufacture semiconductors and display panels for various electronic devices.
How can I contact Samsung customer support?
You can reach Samsung customer support through their official website's live chat feature, by calling their customer service phone line, or by visiting an authorized Samsung service center. Contact information varies by region and can be found on Samsung's official website.
What is Samsung's warranty policy for their products?
Samsung typically offers a standard manufacturer's warranty that varies by product type and region. Most consumer electronics come with a one-year limited warranty, though some products may have different warranty periods. Specific warranty terms and conditions can be found in the product documentation or on Samsung's website.
Where can I find Samsung service centers for repairs?
Samsung has authorized service centers worldwide that can be located using the service center finder on their official website. You can search by your location to find the nearest authorized repair facility. Many locations also offer walk-in service as well as appointment scheduling.
All 12 questions →Show fewer questions
Does Samsung offer software updates for their devices?
Yes, Samsung regularly provides software updates for their smartphones, tablets, smart TVs, and other connected devices. These updates typically include security patches, bug fixes, and sometimes new features. Updates are usually delivered over-the-air or can be downloaded from Samsung's support website.
How do I register my Samsung product?
You can register your Samsung product by visiting their official website and creating a Samsung account, or through the Samsung Members app on mobile devices. Product registration helps with warranty tracking and provides access to exclusive offers and support services.
What should I do if my Samsung device stops working?
First, try basic troubleshooting steps such as restarting the device or checking connections. If the problem persists, contact Samsung customer support for guidance or visit an authorized service center. Make sure to have your product model number and purchase information available.
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Kjøpte en tv i mai 2025. I juli 2025 dukket det opp en strek over hele skjermen. TVens størresle tilsa at support måtte gå direkte til Samsung. Kontakt med Samsung support har vært et mareritt fra første tastetrykk, til senere telefonsamtaler. Manglende kunnskap hos saksbehandlere, svake språkferdigheter hos saksbehandlere, lang ventetid, skal ringe tilbake uten at de gjør det osv. Jeg har mange produkter fra Samsung og har vært fornøyd med de. I fremtiden må jeg se etter andre leverandører med et fungerende servicesenter. Dette er for dårlig. PS. TVen ble etterhvert fikset av Samsung sin servicepartner. To dager senere var det ikke mulig å skru på TVen. Ny runde med Samsung og servicepartner. Denne gang enda vanskeligere, enda tregere og veldig irriterende.
After being a Samsung customer for many years I can honestly say I would never trust this company ever again. I currently own a Samsung refrigerator, 2 Samsung televisions, 3 Samsung Tablets, and 1 Samsung phone. 2 weeks ago my 5 and a half year old refrigerator stopped working. The freezer went first and of course I had just went shopping and ended up losing over 250.00 worth of frozen food from Costco. I called Samsung and waited on hold for over an hour and half only to be disconnected 2 minutes after my call was picked up. I then decided to try live chat where we did some trouble shooting and after nothing worked the agent suggested we set up a repair. The fridge was past the 5 year warranty so I was warned of this fact. There is a sticker that came on the fridge that says "10 year warranty on the compressor" Underneath that it says Digital Inverter Technology. When I called Samsung back later that day I was told there are only 2 Samsung authorized repair companies in my area but there was a considerable wait time to get someone out to me. The chat agent reminded me I'm out of warranty. I said I understand that but I believe my fridge has a 10 year warranty on the compressor. He said yes the compressor is covered under the 10 year warranty. At no point did this person or any other person in the 2 weeks it took to get a resolution tell me that only a digital inverter compressor is covered, and not the regular compressor. I called and chatted with multiple Samsung support agents and not one person gave me this information. I asked everyone I spoke to if my compressor is covered. Not one person in 2 weeks said just so you know the compressor is not covered, only the "other" compressor is. A samsung authorized repair person came to my house 4 days later and told me they had to perform a test that Samsung requires to see if the compressor is bad. He did the test and said your compressor does not work. He also showed me a leak in the back of my fridge also caused by the compressor not working. He submitted his report and told me to call Samsung later that day to set up the under warranty compressor replacement. When I called Samsung back that day they told me the report only showed my fridge had a leak but made no mention of the compressor. I said the technician specifically came here to perform the test you need. They had the test results but still claimed there was no mention of the compressor. They told me they would try to get in touch with the repair place for further clarification. Again I asked is my compressor covered under warranty and again I was told it was. After calling Samsung daily and waiting on hold for over an hour each time I was given the same response each day. The back office has your ticket and someone will get back to you. Still not one person offered the information that I needed, that my compressor was bad but that wasn't the compressor that Samsung covers. After days of getting zero response I emailed the Samsung CEO department. I wrote out my entire issue and asked that it please be escalated. The next day, 2 weeks since my fridge first broke, I get a phone call. I'm told by this person that she's very sorry but my compressor is not covered under any warranty and only the digital inverter compressor is. I said, why is it that nobody I spoke to over the course of 2 weeks told me this. I wasted time and money having a repair person come in to do a test for absolutely nothing. If someone would have told me this I would have went out shopping for new refrigerator the next day. This billion dollar company didn't even so much as offer me one dollar for loss of food compensation, not a single thing. I was given the wrong information by multiple agents, paid a repair technician to perform a compressor test, all to wait 2 weeks for someone to tell me that's not the compressor that's covered. I'm warning everyone do not buy a samsung appliance. I had called multiple local repair places near me because I originally didn't want to wait for the Samsung authorized repair technician. Every single place I called said they will not come out to even look at a Samsung refrigerator because of how many problems they have. My refrigerator lasted a little over 5 years. I looked at a sticker on my fridge all this time telling me I had a 10 year warranty on my compressor. There is zero fine print that says the only compressor covered is the digital inverter compressor and not the regular compressor. I assure you, the compressor will break and just a warning, this is not the compressor that is covered. Save yourself the headache and costly repairs and look to another brand for a refrigerator. Appalling company to say the least.
O stelle
Ho regalato a mio figlio (26.11.2024)al suo diciottenne un samsung flip 6 ,a distanza di pochi mesi va in assistenza (19.06.2025) schermo non funzionante arriva il 08.07.2025 lo usa per altri due settimane di nuovo schermo non funzionante il 30.07.2025 lo porto in assistenza di nuovo e ieri mi chiamano dicendomi che il telefono a un colpo è devo pagare altri 281 la riparazione, sul foglio di assistenza non è mai stato specificato nulla di nessun colpo solo stato del telefono buono.Come vendono prodotti,,problematici,,ci hanno trovato la scusa del ,,colpo,, è più facile quando ti puoi lavare le mani della responsabilità adesso io a distanza di quasi un mese sono senza un prodotto che l'ho pagato quasi 1000 euro con tanti sacrifici bravi andati avanti così. Ci sono modi e maniere di risolvere la situazione .
Samsung does not stand behind there products Bought a Samsung glasstop Stove for $3000 Had it just over a year and the glass top pitted from a spilled over and they will not fix it - they were blaming it on the cleaner and cookware - Do not buy a glasstop or .maybe just don't cook on it
Téléviseur QE50Q65BA, acheté en octobre 2022, tombé en pannes en juillet 2025. Évidemment produit au dela de sa période de garantie, suite a consultation du net, modèle connu pour tomber en pannes mais Samsung refuse la prise en charge. Pour faire reconnaître un vice caché il faut l'attestation d'un réparateur certifié Samsung, ce dernier se situe a une centaine de Kilomètre, répatation a nos FRAIS. Jamais vu un produit technique avec une telle PÉRIODE D'OBSOLESCENCE PROGRAMMÉ.
Extremely Disappointing Customer Support Experience
I recently had a frustrating experience with Samsung's customer support, specifically with a representative named Olivia ( olivia.p from partner.samsung.com
). The support I received was far below what I expect from a global brand like Samsung.
Poor Communication: The representative had significant difficulty communicating in clear English, which made it hard to have a productive conversation.
No Option to Escalate: When I politely asked to speak to a supervisor or manager, I was told she was the highest authority available — which felt dismissive and unprofessional.
No Resolution Offered: Instead of engaging with my actual issue, she repeatedly said, "We cannot provide any solution," with no explanation or alternatives offered.
Language Barrier in the AU Market: This made the situation worse — I had to repeat myself multiple times, and it felt like she wasn’t understanding even basic parts of the conversation.
Olivia — and anyone in a customer-facing role — should understand that their position is funded by loyal customers spending their hard-earned money on Samsung products. Being dismissive and unhelpful is not just poor service; it's disrespectful to the people who keep the business running.
This experience left me feeling unheard, frustrated, and honestly disrespected. If Samsung wants to build customer loyalty, they need to ensure that their support staff are trained in both communication and actual problem-solving. I’ve since escalated this to Consumer Affairs, as I saw no other avenue for resolution.
Backed up 14.3GB to Samsung Cloud. After reset, Samsung says: “Oops, you’re on Verizon, you can’t restore it.”
Solutions offered?
Cancel Verizon 🤯
Buy another device 🙃
File a ticket to beg for my own files 🤦
Congrats Samsung — you’ve turned backup & restore into hostage & stress. #SamsungFail
Samsung products look great at first, but i have had issues with durability and slow customer support. For the price, i expected better reliability and faster software updates.
Ich MUSS weniger als 1 Stern geben!!
.
Chatt Mitarbeiterin war über 30 Minuten nicht in der Lage das Problem zu lösen
.
Die Mitarbeiterin empfahl mir zum Schluß mit dem Samsung Service Unternehmen "Letmerepair" Kontakt aufzunehmen..
.
Dieses Unternehmen hat eine
genauso miserable Bewertung wie Samsung nsung selbst?
.
Trustpilot
Samsung nur 1,2
Letmerepair nur 1,7
Beide Unternehmen haben sehr sehr schlechte Bewertungen wie
kann dann einem Kunden geholfen werden?
.
Gaaaanz plötzlich war die Mitarbeiterin im Samsung Chatt weg... Zack und aus... Zufall?
Dies glaube ich nicht... eher abgewuergt...
.
Alle Geräte TV, Handy, Watch, Tablett habe ich alles... bis dato habe ich an Qualität von Samsung geglaubt...
Wie gesagt... bis heute..
.
Falls Samsung KUNDENSERVICE mich ansprechen will... Gerne und abernur seriös.... Name Adresse Kontaktname etc nennen Sie dies mir verbindlich
um Daten zu prüfen...
.
Bin gespannt....
New 4 French door Refrigerator. The product looks good, but Samsung has a significant problem: people delivering their appliances are not well-trained and might damage it during installation. When you call for support, your misery commences... In this day and age, Samsung needs better customer care and applications to serve its customers better.
i have been using samsung s23 ultra phone for a few months now, its i very amazing device i use ever, its performance so smooth, and so hand friendly, and its looking so smart, i like this samsung series phone so much.
Samsung phones are well known for their sleek and premium build quality. The displays are vibrant with excellent color acccuracy, especially on their super AMOLED screesn. Perfomance is smooth for everyday tasks and mulyitasking, thanks to powerfull processors. The cameras deliver sharp photos with strong low-light capability. Over all i am having nice experience.
Una lavadora que he comprado despues de 6 años ha dejado de funcionar, no arranca el programa. Llamo al servicio y me piden 113€ solo para venir y hacer un diagnostico! Se me ocurre que mi seguro del piso incluye reparaciones, el tecnico viene y dice que probablemente es solo un contacto defectuoso y que pero por como está hecha no se puede reparar, habria que cambiar todo el cableado y/o la placa y no sale a cuenta. O sea que por como esta diseñada tengo que comprar una nueva lavadora por un cable defectuoso. No va a ser Samsung nunca mas.
Lave-linge commandé le 11/08, choix d'un créneau de livraison le 16/08.
Le 16/08 je patiente toute la journée (que j'avais bloquée) et personne ne se présente.
Dans le suivi le livraison, la date du 16 est toujours mentionnée.
Je contacte Samsung que ne sait pas me dire quand mon lave linge sera livré, me dit que je n'aurais pas du bloquer ma journée avant de recevoir un mail du transporteur et refuse de me dédommager pour le temps perdu.
Bref, je suis toujours sans le lave-linge que j'ai payé et je n'ai aucune idée de quand je le recevrai.
Un gros zéro pointé pour le SAV Samsung. La prochaine fois je commanderai ailleurs.
Ik hou van het merk, maar zal echt nooit meer iets kopen via hun eigen website. Wat een ongelooflijk slechte klantenservice.
Eerst weken bezig geweest om een korting te krijgen ivm met het leveren van een beschadigde wasmachine, en nu al meer dan een maand bezig om het prijsverschil van de wasmachine terug te krijgen, omdat hij binnen de retourtermijn goedkoper was geworden.
Echt niet te doen!
Mag hopen en bidden dat ik nooit garantie nodig heb voor mijn machine.
Voortaan maar weer gwn via Bol of Coolblue bestellen
Does Samsung offer trade-in programs for old devices?
Samsung frequently offers trade-in programs where customers can exchange eligible older devices for credit toward new purchases. These programs are typically available through Samsung's website, authorized retailers, and participating carriers. Trade-in values depend on the device model and condition.
How can I find user manuals and documentation for Samsung products?
User manuals and product documentation are available for download on Samsung's official support website. You can search by product model number to find specific manuals, quick start guides, and technical specifications. Many newer products also include digital manuals accessible through companion apps.
What is Samsung Knox and which devices support it?
Samsung Knox is a security platform built into many Samsung devices that provides enterprise-grade security features. It's primarily found on Samsung Galaxy smartphones and tablets, offering features like secure folder functionality and enhanced data protection. Knox is designed to protect both personal and business data on supported devices.
How do I reset my Samsung device to factory settings?
The factory reset process varies by device type, but generally can be accessed through the device's settings menu under system or general management options. For smartphones and tablets, you can usually find this under Settings > General Management > Reset. Always back up important data before performing a factory reset as this will erase all personal data.
Where can I purchase genuine Samsung accessories and parts?
Genuine Samsung accessories and replacement parts can be purchased through Samsung's official website, authorized Samsung retailers, and certified service centers. This ensures you receive authentic products that are compatible with your Samsung devices. Avoid purchasing from unauthorized sellers to ensure product quality and warranty coverage.
