Samsung Electronics has a poor customer experience.
Samsung Electronics faces significant criticism from consumers, with an overwhelming majority rating their experiences poorly. Reviewers frequently express frustration with the company's customer service, describing it as unresponsive and inadequate.
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Many report issues with product quality, citing problems with appliances like refrigerators and dishwashers that fail shortly after purchase. Specific complaints include defective items, such as a damaged TV upon delivery and malfunctioning smartphones after software updates. While a few customers mention positive experiences with Samsung products in the past, the current sentiment reflects a stark decline in satisfaction. Overall, the negative feedback dominates, highlighting a troubling trend in service and product reliability.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.2
120
100%
+0.2
● Low
1.2 / 5 overall
=
120 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.4▲ 0.2
12-month avg
1.2
All-time
1.2
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 25
1.0
5
Feb 25
1.0
11
Mar 25
1.2
17
Apr 25
1.0
6
May 25
1.0
12
Jun 25
1.9
9
Jul 25
—
0
Aug 25
1.3
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
Top complaintsof 113 negative reviews
Customer service39%
44 mentions
Payment issues8%
9 mentions
Delivery7%
8 mentions
Response time6%
7 mentions
“Vor 3 Wochen haben wir unserem Kühlschrank gekauft und im Betrieb genommen, seit dem knackt es mit so einem komischen...”
On “Customer service” · Aug 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Na altijd een Samsung gsm te hebben…
Na altijd een Samsung gsm te hebben gehad, wilde ik dit keer gewoontetrouw wederom een Samsung. Ik had een Samsung S21 FE en had nu een S25+ gekocht. Ik had verwacht dat de kwaliteit ongeveer hetzelfde zou zijn en de camera misschien hetzelfde of ietsje beter zou zijn. Echter de camera is ronduit slecht, echt superlelijke vooral portretfoto's foto's. Ik heb intussen al vanalles aan de instellingen proberen te doen, maar ze blijven slecht. Momenteel maak ik m'n foto's via een app of met m'n oude toestel en zend ik deze door. Jammer van m'n aankoop. Ook de gps slaat regelmatig op tilt en dan gebruik ik mijn oude toestel maar weer om de weg te vinden. Als ik dit geweten had, had ik dit toestel zeker niet gekocht. Nooit verwacht van een Samsung gsm. Echt ook heel vervelend daar ik er nu 2 jaar aan vastzit.
Datum van ervaring: 15 maart 2025
What types of products does Samsung Electronics manufacture?
Samsung Electronics produces a wide range of consumer electronics including smartphones, tablets, televisions, home appliances, computer monitors, and memory storage devices. They also manufacture semiconductors and display panels for various electronic devices.
How can I contact Samsung customer support?
You can reach Samsung customer support through their official website's live chat feature, by calling their customer service phone line, or by visiting an authorized Samsung service center. Contact information varies by region and can be found on Samsung's official website.
What is Samsung's warranty policy for their products?
Samsung typically offers a standard manufacturer's warranty that varies by product type and region. Most consumer electronics come with a one-year limited warranty, though some products may have different warranty periods. Specific warranty terms and conditions can be found in the product documentation or on Samsung's website.
Where can I find Samsung service centers for repairs?
Samsung has authorized service centers worldwide that can be located using the service center finder on their official website. You can search by your location to find the nearest authorized repair facility. Many locations also offer walk-in service as well as appointment scheduling.
All 12 questions →Show fewer questions
Does Samsung offer software updates for their devices?
Yes, Samsung regularly provides software updates for their smartphones, tablets, smart TVs, and other connected devices. These updates typically include security patches, bug fixes, and sometimes new features. Updates are usually delivered over-the-air or can be downloaded from Samsung's support website.
How do I register my Samsung product?
You can register your Samsung product by visiting their official website and creating a Samsung account, or through the Samsung Members app on mobile devices. Product registration helps with warranty tracking and provides access to exclusive offers and support services.
What should I do if my Samsung device stops working?
First, try basic troubleshooting steps such as restarting the device or checking connections. If the problem persists, contact Samsung customer support for guidance or visit an authorized service center. Make sure to have your product model number and purchase information available.
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i purchased 25w charger from samsung shop and delivery was done through ekart . i was scamed by first delivering a ladies jeans instead or charger on reporting this to samsung they refused to assist me and was cheated in planned manner by both.
avoid these cheater at any cost
Ordine del 1/4/25 (Frigorifero acquistato su shop Samsung), spedito il 2/4/25, ad oggi nessun contatto dal corriere e nessuna assistenza dal servizio clienti Samsung (Raggiungibile solo su whatsapp o via mail).
Corriere (Rhenus Italy) irrintracciabile, nonostante sia espressamente prevista una sezione "Contattaci": due email senza risposta.
Servizio clienti Samsung che continua a chiedere di pazientare mentre sono senza frigorifero da 10 giorni e senza alcuna idea di quando (e se) il prodotto sarà consegnato. Al limite della truffa, considerando che i termini e condizioni di ve dita prevedono un contatto entro 7 giorni solari dall'avvenuta spedizione.
Impossibile capire come annullare l'ordine a avere il rimborso di quanto versato al momento dell'ordine.
Mai più.
Ordine del 01/03/2025, il corriere non ha rispettato la data di consegna e io ho annullato l'ordine il 12/03/2025. Da allora non ho mai ricevuto assistenza e rimborso, ad ogni chiamata mi prendono in giro, purtroppo non avevo visto tutte queste recensioni negativer ma voi che leggete, non comprate, non è un sito serio
oltre ad avere avuto sempre problemi con le promo (affidano a terze parti il controllo dei dispositivi resi), da 20 giorni cerco di avere un codice sconto per iva agevolata (ci voglioni 10 secondi a fare una divisione) e cmq non capisco il perchè debbano fare il codice sconto invece di permettere l'acquisto.. poi modificare l'iva sull'ordine e opoi farmi procedere al pagamento. in piu la promo è scaduta e se riesco vediamo quante volte devo kiamare x farmi ridare l'omaggio previsto in promo. a questo punto meglio KIUDERE IL CANALE ESHOP se non ne avete cura.
il salumiere sotto casa è molto piu efficiente con la vendita online. KE FINE STATE FACENDO.. quando il cliente CAMBIA.. sono BIP per andarlo a riprendere
Very very poor service. Bought a s25 ultra and traded in my s21 ultra, I should of used the phone for a couple of days before sending my trade in phone. However, I decided against it and wanted a refund which they did and I wanted my phone back which had already been recycled and they trying to de-value and give me a credit note for Samsung! Absolutely fuming. Shocking service!
I visited the Trafford Centre store to drop off faulty ear buds, but was told I couldn't do this without an appointment! The shop had just opened and there were staff stood about. I was told to come back tomorrow. When I pointed out that I was in the shop now with the faulty item and receipt and would be at work tomorrow, the store assistant (Joseph) said, "I'm not responsible for how you manage your life." I made clear that actually all they needed to do was take my name, address and phone number, but he still insisted I had to return. I was in the store for 7 minutes, so I'm sure whatever needed to be done could have been completed. Not good customer service, pretty rude actually. Now you've got to send out a courier to collect the faulty items. Not good for the environment. Completely insane. Just to be clear, this is not the Apple Store.
sono disabile e dopo aver contattato servizio Samsung per acquistare frigo su loro sito ed aver inviato documenti richiesti per IVA ridotta, mi hanno inviato mail dichiarando che entro 10 giorni mi avrebbero inviato un codice da inserire in ordine per usufruire della predetta Iva 4% in luogo del 22%, risultato finale dopo oltre 50 giorni e 20 mail e telefonate per avere notizie sto ancora aspettando il fantomatico codice, nel frattempo il frigo da me richiesto non è più disponibile sul sito, volevo complimentarmi con questa azienda che ha a cuore le persone che purtroppo non per loro scelta sono disabili bravi bravi bravi 😔😔😔
I wish I could give 0 stars. An agent from Samsung built a cart for me after telling him the dishwasher, fridge, range, and microwave I wanted. The Range was incorrect and I should have checked before paying. I realized it was the wrong Range when they brought me all the appliances. The Range was never installed or plugged in. I tried getting the Range swapped and they refused so I had to order and pay for another Range. I was told there was a 15% restocking fee. When the new Range was delivered thy took the other with them. I then received an email saying my refund would be $96.23. I paid $719.10 for the Range. 15% of that is $107.87. The correct refund amount should have been $611.24. I spoke with three different reps and their supervisor and they refused to change the refund from $96.23. They are also refusing to cancel the refund and I had to pay the $107.87 to start the return. My REFUND is less than the restocking fee. I will NEVER purchase anything from Samsung again, I would recommend that to everyone who reads this. In my mind this is theft, plain and simple. This has been the absolute worst customer service experience I have ever delt with.
En el año 22 la compañía samsung me regalo un s22ultra porque son un desastre no funciona nada, la página web, el CEO de España ni está ni se le espera yo compre un s22 ultra y lo compre por 1250 euros dos días más tarde me mandan un pail que por 1050 puedo comprar otro ojo en precompra total me mandan los dos terminales y quiero devolver el mas caro, lógico y normal pues la atención al cliente es lo peor que no me lo querían descambiar ojo me habían mandado los dos con colores diferentes a mi elección, me pongo en contacto con Paypal y me dicen rellene usted está hoja. Bien la relleno y me dicen mande usted el teléfono a esta dirección por mi hago todo lo que dicen y Paypal que se pone en contacto con la compañia como a mi no les hacen ni p caso, mando el telefono a las oficinas que me dice Paypal el transporte me lo pago Paypal y los idiotas van y me devuelven el móvil a mi casa. A los dos días Paypal me ingresa el precio del terminal y me cuentan que se ha producido una especie de juicio y que yo lo he ganado por la incompetencia de los de.atencion al cliente. 7 mese más tarde recibo una llamada de una señorita diciéndome que les de el teléfono. Que le dige mire llame a mi sobrino haber si os lo quiere dar.
Der Samsung Shop storniert Bestellungen automatisiert nach 3 Minuten unter Verweis auf AGB Abs. 10 ohne Nennung konkreter Gründe. Wollen die nichts verkaufen? Einfach nur ein Saftladen!
Verlangen zu Unrecht Zugabe zurück, obwohl sie ersatzpflichtig sind dafür sind, dass sie nicht rechtzeitig geliefert haben und man Gerät und Zugabe dann noch also anderswo kaufen musste, also mehr bezahlen. Dabei geschah der Kauf bei ihnen gerade wegen der Dreingabe. Auf Geltendmachung eines Anspruchs nach Art. 15 DSGVO folgt keine Reaktion, entgegen gesetzlicher Regelungen.
Wenn man das rechtlich durchficht, was aber nur Zeit kostet und nervig ist, hätten sie vor Gericht keine Chance.
Unseriös.
Sono stato un cliente fedele di Samsung per lungo tempo, tanto da decidere di comprare elettrodomestici del brand per tutta la mia nuova casa. L'esperienza di acquisto sul loro sito è stata fortemente condizionata da una campagna pubblicitaria sulle promozioni al limite, se non oltre, delle pratiche commerciali scorrette, nella fattispecie ingannevoli. Servizio consegna e installazione pessimo.
Sconsiglio a tutti di fidarsi delle promozioni paventate sul sito e consiglio di non pagare in alcun modo per l'installazione.
L'assistenza clienti è stata un'esperienza frustrante e umiliante.
Mai più.
Begin maart bestelde ik de nieuwe S25 ultra. Na een paar dagen proberen, merkte ik dat er een probleem was met de gsm ontvangst. Die viel constant weg.
Op de website een retour aangemaakt. In de bevestigingsmail stond dat ik ook had kunnen opteren voor een omruiling. Na contact met de klantenservice kreeg ik als uitleg dat omruilen niet mogelijk was en dat het om een oude mail ging. Zeer teleurstellend want ondanks dat het een oude mail is, is ze wel verstuurd en zou je verwachten dat degene die de "fout" maakte, het ook oplost. Ik had verwacht dat Samsung toch een commerciële oplossing zou bieden, zij een extra verkoop en ik een tevreden klant, nu heeft ze geen van beiden.
Als ik in de winkel iets koop dat blijkt defect te zijn, wordt dat toch ook omgeruild?
Heb bijna alle S reeks toestellen gehad maar ga nu toch nadenken om over te schakelen.
In 20 anni ho avuto diversi prodotti Samsung, abbastanza per dire mai più!
Telefoni con la data di scadenza, come finiva la garanzia non si accendeva o più. Climatizzatori che nemmeno l'assistenza sapeva configurare e che non hanno mai funzionato come da "promessa" sulle caratteristiche ma anzi, con prestazioni molto inferiori (con Mitsubishi o Daikin non ho mai avuto problemi del genere).
Convinto da un'offerta mi sono lasciato convincere un'ultima volta acquistando una TV QLED da 55 pollici smart. C'era scritto compatibile con assistente Google invece dopo mesi che l'ho presa, un aggiornamento ha tolto Google per mettere l'assistente Samsung che è totalmente inutile. La qualità delle immagini QLED è al limite della truffa. Anche Samsung sa che i loro schermi fanno schifo così li ha battezzati QLED in modo da imbrogliare e confondere i consumatori con la tecnologia OLED, che è inarrivabile per Samsung e che è di LG. La TV Samsung, che mi è costata 1000€ e che forse ne vale 400€, sarebbe smart ma per fare il mirroring da telefoni o condividere qualcosa sullo schermo, foto etc... è praticamente impossibile, anche usando le app proprietaria smarthings a meno che il telefono non sia Samsung. Il processore della smart TV da 1000€ Samsung è lentissimo, il limite tra inutilizzabile e utilizzabile è labile. Appena accendi la TV passano anche 10 secondi durante i quali cambiare canale è impossibile. Il telecomando smart è inutile. Se devo passare tra due canali distanti tra loro l'unica è premere il tasto canale + per tutte le volte necessarie ad arrivare al canale. Tipo tra rai 1 e Mediaset 20 lo devo premere oltre 20 volte. Oppure lo puoi tenere premuto e non succede nulla per 2/3 secondi perché il processore è lentissimo, poi improvvisamente appare a scatti il menù del canale mostrando che sei già al canale 200....INUTILIZZABILE! Talmente lento che le app Prime e Netflix spesso si bloccano e bisogna riavviare la TV tenendo premuto il tasto accensione sul telecomando per una decina di secondi. Dopo il riavvio, quando appare il menù, premo Netflix e passa anche oltre un minuto prima che l'app si apra. A volte accendo la TV la notte e magari parte su un canale TV, magari una scena di esplosioni o di guerra o di musica e magari il volume è rimasto alto dall'ultima volta...quindi rapidissimo cerco di abbassare il volume o mettere mute, ma niente, il processore, il software è così lento e malfatto che passano anche 8/10 secondi prima che compaia il simbolo dell'altoparlante col livello del volume e che cominci ad abbassarsi. Ideale per svegliare tutta la casa. La qualità delle immagine lente o ferme è buona, ma nei film movimentati o addirittura nelle partite di calcio i giocatori o il pallone spesso si sdoppiano, le gambe diventano 3 o più per alcuni istanti, l'immagine lagga, si squadretta. Thearing and stuttering sono la normalità. QLED è una truffa colossale ai danni dei consumatori. Se la TV si connette in wifi a 5Ghz il mirroring non funziona....me lo ha detto l'assistenza samsung : "dovete spegnere la rete 5ghz o dividere la rete wifi per bande e collegare la TV alla 2,4Ghz (vecchissima)". Facendo così funzinicchia e le bande nere ai lati dello schermo per compensare la forma del telefono in mirroring, appaiono attraversare da linee vedo non vedo e quadrettini di pixel senza senso. E l'ho provato con tutti i telefoni che avevo a casa, sia Samsung, Xiaomi, Asus...il risultato non cambia. Poi però quando accendo la TV e la connetto al wifi è la TV Samsung a dirmi "si consiglia di connettersi ad alla rete 5 GHz che è più veloce" 😂😂. Samsung dovrebbe fallire. Siete una truffa. Vi hanno già pizzicato più volte anche con il discorso dell'obsolescenza programmata. Da me non avrete mai più un 1 € e sicuramente tanta, tanta cattiva pubblicità.
A proposito di pubblicità, non capisco perché non posso disinstallare alcune app o bloccarne alcune. Tipo su alcuni canali se sei connesso ad internet appaiono un'infinità di pubblicità, banner...ma stiamo scherzando?specie su TV8 e compagnia bella. Se invece disconnetto la TV magicamente non succede nulla.
Ho anche avuto una stampante laser Samsung wifi, NFC, wifi direct...mille robe! Ebbene non ha mai funzionato bene e spesso passando anche 20 minuti dal lancio di una stampa via wifi, prima che la stampa esca. Imbarazzante.
Cheap quality, software lags and they increase price during promotion to give more discounts
Poor products, software lags and screen quality is not that great considering price. I wish i purchased sony tv at that price.
Purchase a Samsung Neo Qled 85 inch tv for 2000 pounds during promotion period. After promotion period their price decreased. They increased the price from 1800 to 2700 and then gave discount on it.
Now after 1 month same tv is 1800 and after discount its 1425 .
Very sad i lost my money to their tricks.
Won’t recommend to any of my friends
I would give them minus 5 if I could. What a shocking company to deal with. Bought an American fridge/freezer off them. Delivery guys hadn’t a clue what they were doing. Tried to drag it through my house whilst it was still in the box. Damaged my wooden floor in several places.The guys stank of cigarette smoke too and spoke continuously in their Indian language. They also damaged the appliance putting a big dent in one of the doors due to their total incompetence. I sent them packing with the damaged freezer and I ordered another one from a decent company AO.com. I have tried to get recompense for my damaged floor but they don’t want to know. I wouldn’t recommend Samsung Shop to anyone given their appalling service and total disrespect for their customers. Never again. If you are thinking of using this shocking company please don’t. No wonder they have over 90 percent bad reviews.
Does Samsung offer trade-in programs for old devices?
Samsung frequently offers trade-in programs where customers can exchange eligible older devices for credit toward new purchases. These programs are typically available through Samsung's website, authorized retailers, and participating carriers. Trade-in values depend on the device model and condition.
How can I find user manuals and documentation for Samsung products?
User manuals and product documentation are available for download on Samsung's official support website. You can search by product model number to find specific manuals, quick start guides, and technical specifications. Many newer products also include digital manuals accessible through companion apps.
What is Samsung Knox and which devices support it?
Samsung Knox is a security platform built into many Samsung devices that provides enterprise-grade security features. It's primarily found on Samsung Galaxy smartphones and tablets, offering features like secure folder functionality and enhanced data protection. Knox is designed to protect both personal and business data on supported devices.
How do I reset my Samsung device to factory settings?
The factory reset process varies by device type, but generally can be accessed through the device's settings menu under system or general management options. For smartphones and tablets, you can usually find this under Settings > General Management > Reset. Always back up important data before performing a factory reset as this will erase all personal data.
Where can I purchase genuine Samsung accessories and parts?
Genuine Samsung accessories and replacement parts can be purchased through Samsung's official website, authorized Samsung retailers, and certified service centers. This ensures you receive authentic products that are compatible with your Samsung devices. Avoid purchasing from unauthorized sellers to ensure product quality and warranty coverage.
