Samsung Electronics has a poor customer experience.
Samsung Electronics faces significant criticism from consumers, with an overwhelming majority rating their experiences poorly. Reviewers frequently express frustration with the company's customer service, describing it as unresponsive and inadequate.
Read full summary
Show less
Many report issues with product quality, citing problems with appliances like refrigerators and dishwashers that fail shortly after purchase. Specific complaints include defective items, such as a damaged TV upon delivery and malfunctioning smartphones after software updates. While a few customers mention positive experiences with Samsung products in the past, the current sentiment reflects a stark decline in satisfaction. Overall, the negative feedback dominates, highlighting a troubling trend in service and product reliability.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.2
120
100%
+0.2
● Low
1.2 / 5 overall
=
120 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.4▲ 0.2
12-month avg
1.2
All-time
1.2
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 25
1.0
5
Feb 25
1.0
11
Mar 25
1.2
17
Apr 25
1.0
6
May 25
1.0
12
Jun 25
1.9
9
Jul 25
—
0
Aug 25
1.3
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
Top complaintsof 113 negative reviews
Customer service39%
44 mentions
Payment issues8%
9 mentions
Delivery7%
8 mentions
Response time6%
7 mentions
“Vor 3 Wochen haben wir unserem Kühlschrank gekauft und im Betrieb genommen, seit dem knackt es mit so einem komischen...”
On “Customer service” · Aug 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Ho acquistato un frigorifero su Samsung shop , pagato con carta di credito. Dopo 5 giorni di ordine in lavorazione me lo ritrovo cancellato senza neanche un avviso. Faccio richiesta di motivazione per la cancellazione e mi viene semplicemente risposto di rifare l ordine. Peccato che il frigo richiesto era sparito dalla lista e mi veniva proposto un nuovo frigo, peccato che costa il doppio. Credo che dopo quest' esperienza non acquisterò mai più sullo shop Samsung... È vergognoso!!
I bought the s25 with trade in for s24 in January.
At checkout it said i would get 508€, in email it said 418€.
I wrote an email the same day, and customer service replied that they would get back to me soon.
Every 2 weeks i kept asking what is going on, without any useful response, end of May, when they said i could still send in my phone, for a reduced rate, even less than 418
No infos about the wrong displayed price, and no excuse to why it took them over 4 months to reply.
A shame for a company like Samsung, and a reason i won't ever buy or recomment any Samsung device again
What types of products does Samsung Electronics manufacture?
Samsung Electronics produces a wide range of consumer electronics including smartphones, tablets, televisions, home appliances, computer monitors, and memory storage devices. They also manufacture semiconductors and display panels for various electronic devices.
How can I contact Samsung customer support?
You can reach Samsung customer support through their official website's live chat feature, by calling their customer service phone line, or by visiting an authorized Samsung service center. Contact information varies by region and can be found on Samsung's official website.
What is Samsung's warranty policy for their products?
Samsung typically offers a standard manufacturer's warranty that varies by product type and region. Most consumer electronics come with a one-year limited warranty, though some products may have different warranty periods. Specific warranty terms and conditions can be found in the product documentation or on Samsung's website.
Where can I find Samsung service centers for repairs?
Samsung has authorized service centers worldwide that can be located using the service center finder on their official website. You can search by your location to find the nearest authorized repair facility. Many locations also offer walk-in service as well as appointment scheduling.
All 12 questions →Show fewer questions
Does Samsung offer software updates for their devices?
Yes, Samsung regularly provides software updates for their smartphones, tablets, smart TVs, and other connected devices. These updates typically include security patches, bug fixes, and sometimes new features. Updates are usually delivered over-the-air or can be downloaded from Samsung's support website.
How do I register my Samsung product?
You can register your Samsung product by visiting their official website and creating a Samsung account, or through the Samsung Members app on mobile devices. Product registration helps with warranty tracking and provides access to exclusive offers and support services.
What should I do if my Samsung device stops working?
First, try basic troubleshooting steps such as restarting the device or checking connections. If the problem persists, contact Samsung customer support for guidance or visit an authorized service center. Make sure to have your product model number and purchase information available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have asked samsung before to stop making changes to my set up on my phone when updating. I dont walk into theur house and rearrange things so leave my stuff alone. Yesterday samsung on its own went and blocked calls from amazon for life saving safety equipment but thanks to samsung that did not happen! If you can not provide a product and service without causing your customers problems then go sell ice creams! My last samsung device is the last one i get. Fed up of a high end phone that does its own thing and not what i have paid for! When your phone takes over your own decisions then that is a major problem.
First of all, I have been a loyal customer and Samsung products are awesome.
The same cannot be said about their so-called online shop (in this case Germany), which is a borderline scam with non-existent customer service.
Bought at the shop because of a 150EUR cashback promotion exclusive for Corporate Benefits customers, which made the offer cheaper than other competitors. Phone operator (after about 30 min research about their own shop) confirmed that I would get the cashback, I just needed to fill in the serial number in an online form. This didn't work and 3 calls later a "supervisor" told me that the offer wasn't valid for me (no further explanation given).
Dear Samsung, because of stupid company policies and horribly "trained" customer service, you are piling up disgruntled customers... Shame!
I have been using samsung for more than 15 years now I just bought another samsung A16 this month when i Unbox the phone i can't find a charger only type c cord I was like this is crazy where did u expect me to get charger from if i had know the phone did not have a charger I will not buy like this is crazy samsung you need to stop that shit cus is not making any sense.
Tenía mucho miedo de comprar ahí por las malas reseñas, pero al menos mi caso fue todo bien, compré el producto el sábado por los descuentos que había y el producto me llegó el martes, fue bastante rápido.
Acht Wochen keine Lieferung – chaotischer Kundenservice
Ich habe am 22.03.2025 direkt bei Samsung Deutschland ein Galaxy S25 bestellt. Das Gerät wurde nie geliefert – stattdessen erhielt ich eine falsche Sendungsnummer und wochenlang nur vertröstende E-Mails vom Support. Erst nach unzähligen Anrufen, Beschwerden und der Einschaltung der Datenschutzaufsichtsbehörde kam am 23.05. endlich eine Ersatzlieferung.
Besonders ärgerlich: Mein altes Gerät, das ich wegen eines Displayschadens ersetzen wollte, ist in der Wartezeit vollständig ausgefallen – ich war wochenlang auf ein Notfallgerät angewiesen. Zusätzlich wurde ich mehrfach mit Fristen und Rückforderungen im Zusammenhang mit dem Trade-In konfrontiert, obwohl ich mein Altgerät gar nicht einsenden konnte, da ich das Neugerät nie erhalten hatte.
Ein weiteres Problem: Der Umgang mit dem massiven Datenleck bei Samsung im März 2025. Obwohl meine Bestellung exakt in den betroffenen Zeitraum fällt, wird jeglicher Zusammenhang mit der Fehllieferung pauschal abgestritten – trotz gegenteiliger Indizien.
Ich bin seit Jahren Samsung-Kunde, nutze Smartphones, Tablets, Fernseher – sogar meine Wärmepumpe ist von Samsung. Was ich diesmal erlebt habe, war absolut enttäuschend. Kundenbindung sieht anders aus.
AGGIORNAMENTO 14 GIUGNO: Rivedo al rialzo la votazione dopo aver ricevuto il prodotto. Ringrazio soprattutto gli addetti al trasporto e al montaggio che sono risultati pazienti e competenti. Nel complesso qualche intoppo burocratico un po' complesso da sbloccare all'inizio, ma alla fine non posso lamentarmi né assegnare una votazione bassa.
AGGIORNAMENTO 13 GIUGNO: Dopo PEC, ulteriori chiamate sia a Samsung sia alla sede di Rhenus sono stato contattato per fissare la consegna per domani 14 giugno. Per ora rivedo il punteggio (leggermente al rialzo) in attesa di valutare quale sarà l'effettivo servizio.
RECENSIONE ORIGINALE 12 GIUGNO
Il copione più volte letto su queste pagine in relazione al corriere a cui si affida Samsung, ovvero Rhenus Logistics (nello specifico la sede di Roncadelle), si ripete: "Cliente assente al telefono", quindi la consegna resta nel limbo, quando invece ho tenuto sempre qui con me il cell nell'orario indicato dal tracking.
Samsung mi dice di aver comunicato al corriere varie volte il numero di telefono corretto, il corriere non si fa vivo. Ho contattato anche io stesso direttamente il corriere (sia telefonicamente, sia via mail) per scontrarmi con un muro di gomma - un servizio di centralino che si limita a raccogliere le segnalazioni e (si spera) a comunicarle alla filiale di competenza.
Samsung non è in grado di fornirmi tempistiche sull'evasione dell'ordine e non sono autorizzato a ritirare il prodotto direttamente presso il magazzino del corriere. Inefficienza ad ogni livello, a pensar bene.
Attendo ancora di sapere quando (o se) riceverò il prodotto - ovviamente già profumatamente pagato in anticipo. Peccato, pensavo che un big come Samsung avesse un servizio di vendita di livello e non al limite del peggior sito di scam.
Can not send out what I order spend 2 hours on the phone to be hang up on email to say some will call back thay did not cancel my order and they still shipped it out customer service advisor can not do there job for a big company you would expect more
La aplicación es muy mala. Cuando hay ofertas se satura y no permite comprar. Ante esto nadie del grupo de "ayuda" ni de ventas puede solucionarlo. Esta App tiene muy malas reseñas en todas partes y sigue sin mejorar, el problema que tengo ahorita lo encontré en otros blogs de hace años.
Ord# UK250524-77823296
This is absolute disgrace for a big name like Samsung. We bought a lot of household appliances from Samsung, thinking that their credibility and strong brand name can be trusted.
However, their customer service was absolutely thrash. The agent whom picked up our call was useless and offered zero help. This is the downfall of such great brand name.
Retraso en pedido y no se hacen cargo de la instalación que pagué.
El pedido llegó con 1 semana de retraso. Pagué el servicio de instalación en pared y nadie vino a instalarla, llamé solicitándolo varias veces y jamás me dieron solución. Finalmente he devuelto la TV. Ahora a ver si me reembolsan todo el dinero y cuándo (incluidos los 50€ de la instalación que nunca hicieron), ya que me dicen que tardan en hacer el reembolso 15 días desde que ellos recepcionen de nuevo la TV en sus almacenes. Para mí gusto, todo tarde y mal.
Schwierig meine Erfahrung mit dem Samsung Shop zu teilen. Bestellen ging super. Lieferzeiten wurden nicht eingehalten und der Kundensupport ist unterirdisch.. D
I have purchased qtv 10 months ago
It has got 2 lines on the screen
Product is not as expected
And my friend has purchased samsung smart phone that's got en number of lines
Let's assume that
Samsung is making defective goods
My 9866425814
Mohammed Hashim
Worst experience
Hvis man bestiller er produkt på nettet, som skal returneres opkræves der 99 kr. I returneringsgebyr - udover den fragt man skal betale. Det står med meget små bogstaver.
Desværre var den samsung støvsuger jeg havde bestilt reservedel til defekt og derfor kunne jeg ikke bruge reservedelen alligevel. Sådan et returneringsgebyr har jeg alligevel ikke oplevet før, men jeg kan se, at jeg ikke er alene om, at være utilfreds med Samsung.
Commande d'un S25+ sur le site…et aucun suivi commercial dans le labyrinthe des interlocuteurs avantage de ge e assistance
Commande d'un S25+ sur le site samsungshop le 5 mai 2025
Malgré les offres de réduction complexe de samsung le prix s'avére légèrement supérieur ( 60 eurs) au offres des autres acteurs sur internet; mais je comptais sur un meilleur service sur le site du fabriquant...
Ce n'est pas le cas: Malgré cet achat et la facture émise directement par Samsung, l'offre de cashback Samsung de 100 euros m'a été refusé 3 fois ... et malgré les appels chat et téléphonique avec des personnes souvent sympathique et compréhensives .. vous êtes mené en bateau d'interlocuteur en interlocuteur ...mais rien n'avance ni n'est traité et résolu
I regret ever purchasing an AC from Samsung Shop. This has been one of the most frustrating experiences I’ve had with any company.
Failed Delivery: After placing my order, I was given a delivery date, but the product never arrived. No updates, no explanations—just complete radio silence.
Horrible Customer Support: Trying to reach Samsung’s customer service was a nightmare. There's no phone support, no email support, and no web support to address concerns. It’s like they sold me the product and disappeared!
Unacceptable Service: Even after multiple attempts to track my order, there was no proper response. It seems they are completely ignoring customers once they’ve made a sale.
This level of service is unacceptable for a brand like Samsung. If you value your time, money, and sanity, avoid buying from Samsung Shop at all costs!
Their Galaxy Store is a scammers paradise, and Samsung has enabled this on their customers. They are corrupt, too. Many apps are malware and provide back doors for the scammer. Samsung has done nothing to protect users, instead causing problems for them with their ineptitude and lax policies.
Does Samsung offer trade-in programs for old devices?
Samsung frequently offers trade-in programs where customers can exchange eligible older devices for credit toward new purchases. These programs are typically available through Samsung's website, authorized retailers, and participating carriers. Trade-in values depend on the device model and condition.
How can I find user manuals and documentation for Samsung products?
User manuals and product documentation are available for download on Samsung's official support website. You can search by product model number to find specific manuals, quick start guides, and technical specifications. Many newer products also include digital manuals accessible through companion apps.
What is Samsung Knox and which devices support it?
Samsung Knox is a security platform built into many Samsung devices that provides enterprise-grade security features. It's primarily found on Samsung Galaxy smartphones and tablets, offering features like secure folder functionality and enhanced data protection. Knox is designed to protect both personal and business data on supported devices.
How do I reset my Samsung device to factory settings?
The factory reset process varies by device type, but generally can be accessed through the device's settings menu under system or general management options. For smartphones and tablets, you can usually find this under Settings > General Management > Reset. Always back up important data before performing a factory reset as this will erase all personal data.
Where can I purchase genuine Samsung accessories and parts?
Genuine Samsung accessories and replacement parts can be purchased through Samsung's official website, authorized Samsung retailers, and certified service centers. This ensures you receive authentic products that are compatible with your Samsung devices. Avoid purchasing from unauthorized sellers to ensure product quality and warranty coverage.
