Victor Michael Estate Agents reviews & trust report
Victor Michael Estate Agents is a reputable agency specializing in both residential and commercial property sales, lettings, and management in Stratford, London, and its surrounding areas. The company caters to a diverse clientele, including first-time buyers, sellers of family homes, and investors seeking commercial units. With a focus on personalized service, Victor Michael aims to simplify the property transaction process for its customers.
The company's services extend beyond traditional property listings, offering tailored solutions that include property management, block management, and overseas property services. Victor Michael's expertise covers a wide range of property types, ensuring that they can assist clients with specific needs, whether they are looking to buy, sell, rent, or invest in the real estate market. With a commitment to delivering reliable and professional support, Victor Michael Estate Agents strives to meet the unique demands of the London and West Essex property markets.
Victor Michael Estate Agents has a positive customer experience.
Victor Michael Estate Agents receives overwhelmingly positive feedback from customers, highlighting their exceptional service and responsiveness. Reviewers frequently commend the team, particularly Piyush and Alex, for their professionalism and hands-on approach, making the property buying and selling processes seamless and efficient.
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Many express gratitude for the support they received, noting that the agents went above and beyond to address queries and ensure a smooth experience. However, a small number of reviews raise concerns about dishonesty and negative experiences with the agency, suggesting that potential clients should be cautious. Despite these criticisms, the majority of feedback reflects a high level of satisfaction with Victor Michael's services. Overall, the sentiment is overwhelmingly positive, showcasing the agency's strong reputation in the market.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
596
100%
-0.8
● Low
4.8 / 5 overall
=
596 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2025.
Last 3 months
4.2▼ 0.8
12-month avg
4.9
All-time
4.8
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 24
5.0
1
Jul 24
5.0
4
Aug 24
5.0
10
Sep 24
5.0
1
Oct 24
5.0
3
Nov 24
5.0
1
Dec 24
5.0
4
Jan 25
5.0
4
Feb 25
5.0
2
Mar 25
5.0
2
Apr 25
5.0
1
May 25
3.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 484 positive reviews
Customer service38%
182 mentions
Helpful support32%
154 mentions
Professionalism28%
134 mentions
Fast & efficient24%
116 mentions
“Nice & friendly service”
On “Customer service” · Dec 7, 2024
Top complaintsof 15 negative reviews
Customer service40%
6 mentions
Payment issues33%
5 mentions
Charges13%
2 mentions
Returns13%
2 mentions
“I am an unsatisfied customer from Victor Michael”
On “Customer service” · Jun 2, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
The Branch manager, Abu, at their Canning town branch has been the most efficient, personable and experienced estate agent for lettings I have ever met. A pleasure doing business with them, you are in trustworthy hands.
They are reliable and they always respond quickly on issues you raised. Most of the staff were very friendly and polite especially Abhu(canning town branch). They are very professional.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Hi, this is a message of the excellent customer care that I have received from Jennifer Kutner since the very beginning. Thanks a lot for helping us and the prompt action to our issues. Have a nice day and week. 👍😊
They offer the best service. It was Jennifer who attended to me all the time, gave me all the support, clarified all my doubts, and was very quick to rent our new home. My family is new here in London, and we didn't know anything about how to rent a house, and Jennifer gave us all the support from the first visit to the Flat until signing the contracts and handing over the keys. Just thanks to this agency.
Traditional Estate Agency, with the personal touch!
Traditional Estate Agency, with the personal touch!
Narvir was attentive throughout the entire process and was always conscious of my needs as a seller.
Timing is key - and the entire team were super-quick and proactive every step of the way!
Narvir, has a high level of integrity, very personable and totally approachable. He worked with me to achieve the best outcomes in our changing times. An authentically driven leader!
I am blown away by the wizzy and highly technical photography, which produced a state of the art, super accurate floor plan and an incredible 360 degree tour. Thank you from the bottom of my heart Caroline
We bought a house where Victor Michael were the estate agent, and from start to finish they were great. We were on a tight timeframe, and both Jack and Narvir were excellent at keeping on top of everything. We managed to exchange within 5 weeks and complete within 6, and I’m convinced it wouldn’t have happened that quickly without their support.
Thanks so much guys, we’re so happy in the new house and feel very lucky you were the ones we got to work with!
Everyone that we really with at Victor Michael were so helpful. Especially the main agent we dealt with, Shay. Definitely be a stressful time less stressful.
There are estate agents and estate agents. And then there is Victor Michaels ! And then there is Abu who I had the fortune to deal with. On the ball, market knowledgeable and perhaps most importantly, 100 percent reliable and truthful. He delivered to me what he promised and in record time. And I understand that our successful Tenant applicants felt the same way about Abu's professionalism. Everyone Happy and good deserved repeat biz for Victor Michael.
We all know how letting a property can be stressful, well I must say working with Victor Michael has made it much easier. Monica Hall who handled my property was always ready to help, pleasant ,easy to talk to and very professional .It was a great pleasure working with their team as always and that includes Shay Hussain .
Mrs Maknoon
Victor Michael were excellent from start to finish in letting out my property, the whole experience was super smooth and they were very diligent and prompt to deal with both the landlord and the incoming tenants. I would strongly recommend them for a very professional and quick service. Special thanks to Piyush and Jamil for the brilliant customer service. Good Luck !
Aaron was super helpful, getting us straight into the house we wanted to view and guiding us through the process. We were first time buyers, so realistically were probably a lot more annoying and demanding generally, but Aaron was totally obliging. Our purchase was slightly delayed due to Covid-19, but both Aaron and Narvir were very hands on in ensuring everything ran smoothly while we, our solicitors, and the sellers figured out how we were permitted to proceed during the uncertainty. Great experience & very happy with our new home!
With the current tough state of the property market with corona virus pandemic a good estate agent is invaluable and Piyush did just that.
Piyush has been wonderful at this difficult time. very Professional, friendly, great mediator and perseverance.
Thanks Piyush!!!!!!
Victor Michaels Estate agents highly recommendable
Victor Michael Estate Agents is a reputable agency specializing in both residential and commercial property sales, lettings, and management in Stratford, London, and its surrounding areas. The company caters to a diverse clientele, including first-time buyers, sellers of family homes, and investors seeking commercial units. With a focus on personalized service, Victor Michael aims to simplify the property transaction process for its customers.
The company's services extend beyond traditional property listings, offering tailored solutions that include property management, block management, and overseas property services. Victor Michael's expertise covers a wide range of property types, ensuring that they can assist clients with specific needs, whether they are looking to buy, sell, rent, or invest in the real estate market. With a commitment to delivering reliable and professional support, Victor Michael Estate Agents strives to meet the unique demands of the London and West Essex property markets.