Excellent people
Excellent people, helped me with every query and made the property purchase go as smoothly as can be. Ask for Shay.

Victor Michael Estate Agents is a reputable agency specializing in both residential and commercial property sales, lettings, and management in Stratford, London, and its surrounding areas. The company caters to a diverse clientele, including first-time buyers, sellers of family homes, and investors seeking commercial units. With a focus on personalized service, Victor Michael aims to simplify the property transaction process for its customers. The company's services extend beyond traditional property listings, offering tailored solutions that include property management, block management, and overseas property services. Victor Michael's expertise covers a wide range of property types, ensuring that they can assist clients with specific needs, whether they are looking to buy, sell, rent, or invest in the real estate market. With a commitment to delivering reliable and professional support, Victor Michael Estate Agents strives to meet the unique demands of the London and West Essex property markets.
Victor Michael Estate Agents receives overwhelmingly positive feedback from customers, highlighting their exceptional service and responsiveness. Reviewers frequently commend the team, particularly Piyush and Alex, for their professionalism and hands-on approach, making the property buying and selling processes seamless and efficient.
Many express gratitude for the support they received, noting that the agents went above and beyond to address queries and ensure a smooth experience. However, a small number of reviews raise concerns about dishonesty and negative experiences with the agency, suggesting that potential clients should be cautious. Despite these criticisms, the majority of feedback reflects a high level of satisfaction with Victor Michael's services. Overall, the sentiment is overwhelmingly positive, showcasing the agency's strong reputation in the market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 596 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | 5.0 | 4 |
| Aug 24 | 5.0 | 10 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 4 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Nice & friendly service”
“I am an unsatisfied customer from Victor Michael”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | −5% | 596 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Victor Michael Estate Agents is #1 of 5 on overall rating in this group.
596 reviews of Victor Michael Estate Agents. Filter by what matters to you.
Excellent people, helped me with every query and made the property purchase go as smoothly as can be. Ask for Shay.
Very helpful and communicative every step of the way!
Excellent,professional,trustworthy letting agency!! Especially one of their agents, Jamil!! Very helpful guy!
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My partner and I received the most candidly honest advice from Jay at Victor Michael and were really happy to feel we were given true help. We would have no hesitation to work with Jay and his team in the future. A breath of fresh air in the world of dodgy estate agents! Many thanks!
This is the second time we have used this estate agent. The first to sell a property and they were extremely helpful. This time we ask them to let a flat for us. Informed them on the Monday and by Wednesday had someone wanting to rent it. Paul in particular was very helpful nothing was to much trouble. We have found them to be efficient and helpful and would definitely use them again and have no reservations recommending them.
We had been with Diana at Victor Michel for many years. After she left, we were introduced to Kelly Rowlett. Kelly is a hundred percent professional and extremely efficient. She always answered our calls immediately; or if we left messages, she always returned our calls. She resolved our queries very satisfactorily, and with a personal touch; and always very helpful. If it had not been for her, we may have left V.M. after Diana left. We wish to thank her for looking after us.
We first put our flat on the market with another estate agent because they supposedly had more experience in the Canning Town area, but during that time we didn't even get one offer! We then decided to go with Victor Michael and our agent was Jay Jethwa; he was so confident that he would sell our flat that despite the previous negative experience and the not favourable market we were convinced too! Jay definitely lived up to his promise since he sold our flat for the asking price! And the experience was exceptional throughout, incredibly friendly, always willing to help, he helped us even when the solicitors weren't doing a great job. If you are looking for a fantastic estate agent I cannot recommend enough Jay at Victor Michael.
The VM team helped us sell our house and kept us in the loop at regular intervals, which was really the most important aspect of the sell. Knowing all the time where we stand, was important to ease the big stress you get with every house move. Special thanks to Paul and Diana in the Victor Michael team
Great service, I sold my flat with them. I would recommend the Victor Michael team.
I had an Amazing experience with Victor Michael. Finding a place can be quiet frustrating, but it was extremely smooth because of the assistance I recieved from Kelly and Jack. I would recommend using this agencie to all.
Abu was helpful in explaining the letting process. Great source of advise and information. Thank you for an as yet smooth let. 5 stars.
I dealt with Shay and Alex when going through the process of renting the property we are currently in, and both provided great service. Their responses were quick and were very accommodating with our busy schedule. Would definitely recommend this agency.
It has been really tough to get to the position of renting out the flat. There were so many downs, I couldn't believe any ups were available. The Victor Michael staff supported me in finding the right fit, agreeing a 'move in' date, worked with me to get to the position where the project was complete Advice, suggestions and a friendly professional ear were included, not only because they are part of the service but because of the calibre of many of the staff employed. They did really work hard to getting a good fit and were not phased by a No. It is not usual nowadays for companies to improve and try to maintain a good customer service but ~I think Victor Michael(VM) has done this and continues on its journey. Apart from other companies, VM keeps up-to-date with the constant new Govt initiatives and ensures its Landlords are both compliant with and kept abreast of any changes. In this instance, Abu, in particular went above and beyond. When time was running out and there were only a few days and contractors were in short supply, he not only was able to get people in but also took some time out to put together a couple of flat pack items (2 chairs and intricate TV stand), whilst still ensuring that the flat met all the Govt certificates. Tweaking here or there to make the place better.
We are experienced landlords and have used the services of many estate agents over the years. If you have a stereotype about the typical estate agent then we assure you that working with Jay Jethwa will shatter it. He is an exceptional estate agent and a decent human being. Yes, you read that right - that combination actually exists! We had a flat to sell with nothing to buy. It should have been straightforward but because of a series of frustrating hurdles it wasn’t. Jay went above and beyond in providing a first class service. We had huge problems and delays getting our long term tenant out. Then - problems with the service management firm - who were frankly useless. We also needed to decorate before we sold. Jay provided every practical resource and put in extra hours of work - even on his days off. His advice was always fair, honest and realistic and his approach to the difficulties was courteous, wise and considered. He always did what was effective and ultimately in our interests and managed our anxiety when things became difficult. He is kind and thoughtful - the consummate professional. His knowledge of the markets, the law and the psychology of selling is outstanding. We had some very serious medical problems to deal with as we were due to exchange and complete but once again Jay made this so much easier in the circumstances, liaising with our solicitor and making sure we had the best selling experience possible It’s high praise - but it’s all true. We cannot fault his service. If only all estate agents were like Jay Jethwa. We are truly grateful to him
I was asked to sell a house in East London on behalf of an investor client. As this was outside of my usual area I invited 3 agents initially to meet me at the property, Jay Jethwa was from the start very informative of the local property market and a good communicator. He made various promises of what Victor Michael could achieve and he has delivered as promised. There were a few hiccups along the way, but Jay negotiated the various twists and turns and secured the right buyer. I have no hesitation in recommending Jay at Victor Michael to any prospective sellers. He deserves the 5 star rating.
Victor Michel found us really nice flat with good price! The process was really smooth and the agents are really helpful. I was dealing with Danielle Crew in Canning town office, she is really sweet and helpful. She responds to the question very quickly and answered all of our questions kindly! Thanks to her and her team we moved well in the short period of time!! Highly recommened!
brilliant Staff, thanks to you all.......i really appreciate your help.
Decided to sell my house and met Jay of Victor Micheal from canning town branch. A very confident and extremely professional chap who certainly knows his game. After discussing all details, he said he was confident of selling the house within 8 weeks. What can I say, on the 8 week or so it's sold! Jay is an example of a real professional in this industry with so many pushy agents around. I can't speak highly enough of this man and overall I think Victor Micheal is a fantastic place to invest and jay is a asset to them. 10/10 folks.
Piyush was handelling our transaction in the most professional way. He was a great help in concluding all the necessary parts of the letting process and the complications in a great manor. I was really happy with his approach and the company’s. Thank you Piyush!
Victor Michael Estate Agents is a reputable agency specializing in both residential and commercial property sales, lettings, and management in Stratford, London, and its surrounding areas. The company caters to a diverse clientele, including first-time buyers, sellers of family homes, and investors seeking commercial units. With a focus on personalized service, Victor Michael aims to simplify the property transaction process for its customers. The company's services extend beyond traditional property listings, offering tailored solutions that include property management, block management, and overseas property services. Victor Michael's expertise covers a wide range of property types, ensuring that they can assist clients with specific needs, whether they are looking to buy, sell, rent, or invest in the real estate market. With a commitment to delivering reliable and professional support, Victor Michael Estate Agents strives to meet the unique demands of the London and West Essex property markets.
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